At a Glance
- Tasks: Lead table operations, support dealers, and engage customers for an unforgettable gaming experience.
- Company: Join Grosvenor Casinos, a dynamic team that values passion and performance.
- Benefits: Flexible shifts, inclusive culture, and the chance to be part of something special.
- Other info: Embrace a role that offers growth and a welcoming workplace for everyone.
- Why this job: Be at the heart of the action in a vibrant casino environment.
- Qualifications: Must have PFL from the Gambling Commission and proven dealer experience.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
We’re looking for confident, competent dealers to step into a dynamic Customer & Dealer Support role — where your experience meets leadership on the gaming floor.
In this role, you’ll be the driving force behind smooth table operations, supporting dealers, engaging customers, and ensuring every game is secure, interactive, and unforgettable.
From greeting guests and explaining games to supervising tables and upholding safer gambling standards — you’ll be right at the heart of the action.
Qualifications
- Current PFL issued by the Gambling Commission
- Proven experience as a competent casino dealer
- Strong understanding of table security, game integrity, and safer gambling practices
- Excellent communication and customer service skills
- Confidence to supervise tables and support the wider casino team
Additional Information
Be Part of What’s Next
If you\'re looking for more than just a job - if you want to be part of a team that values passion, performance and care - we’d love to hear from you.
We’re building something special at Grosvenor Casinos. Join us and be part of it.
We’re for Everyone
At Grosvenor Casinos and The Rank Group, we’re committed to creating a workplace that’s welcoming and inclusive. If you need any adjustments as part of your application or interview, just let us know — we’re happy to help.
Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.
Candidates must be 18 years of age or older and have the legal right to work in the UK.
Customer & Dealer Support (CADS) in City of London employer: Grosvenor Casinos Limited
At Grosvenor Casinos, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued. As a Customer & Dealer Support professional, you'll enjoy comprehensive training and growth opportunities within the dynamic environment of our 24/7 casino, ensuring that your career can flourish while you engage with customers and support your colleagues in delivering unforgettable gaming experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer & Dealer Support (CADS) in City of London
✨Tip Number 1
Get to know the casino environment! Spend some time in the gaming area, observe how things work, and chat with current dealers. This will give you a feel for the atmosphere and help you connect with the team during your interview.
✨Tip Number 2
Show off your communication skills! When you’re engaging with customers or supporting dealers, make sure to highlight your ability to explain games clearly and keep the energy up. Practice makes perfect, so maybe role-play with a friend before your interview.
✨Tip Number 3
Be ready to demonstrate your leadership! In this role, you’ll need to supervise tables and ensure everything runs smoothly. Think of examples from your past experience where you’ve taken charge and made a difference — this will impress the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Make sure your application reflects your passion for the role and the casino environment. We’re looking for people who are excited to be part of something special!
We think you need these skills to ace Customer & Dealer Support (CADS) in City of London
Some tips for your application 🫡
Show Off Your Experience:When you're writing your application, make sure to highlight your experience as a casino dealer. We want to see how your skills align with the role, so don’t hold back on sharing specific examples of your past work!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Just tell us what we need to know about you and why you’d be a great fit for our team.
Tailor Your Application:Make sure to customise your application for this specific role. Mention your understanding of table security and safer gambling practices, as these are key aspects of the job. Show us that you’ve done your homework!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team at Grosvenor Casinos!
How to prepare for a job interview at Grosvenor Casinos Limited
✨Know Your Games
Brush up on your knowledge of the games you'll be overseeing. Be ready to explain the rules and strategies clearly, as this will show your confidence and competence in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve excelled in customer service. Highlight how you engaged with customers and resolved any issues, as this is crucial for creating an unforgettable gaming experience.
✨Demonstrate Leadership Qualities
Think of situations where you’ve had to supervise or lead a team. Be prepared to discuss how you maintained table security and upheld game integrity while supporting your colleagues.
✨Ask Insightful Questions
Prepare thoughtful questions about the casino's approach to safer gambling practices and team dynamics. This shows your genuine interest in the role and helps you understand if it’s the right fit for you.
