Experienced Casino Manager in Birmingham

Grosvenor Casino, Birmingham Hill Street (B5 4AH)

As a Casino Manager, you’ll play a crucial role in coordinating the smooth running of all gaming activities in the venue. Your leadership is vital for establishing a fair, professional, and engaging environment for guests and customers alike. Understanding the distinct gaming preferences and requirements of each visitor is at the core of your duties to ensure everyone has an incredible experience and absolutely loves the time they spend within the Casino. This personalised approach ensures that every customer not only has their expectations met but exceeded, promoting an atmosphere of exclusivity and tailored service. Keeping the games clean and guests smiling is key in your role, ensuring everyone walks away with tales of an epic night out.

Qualifications

• Casino Expertise: You’ve got solid UK casino management experience and a deep understanding of all gaming activities - from slots to tables - and how to optimise them for performance and profitability.
• Licensed Leader: You hold a valid Personal Management Licence (PML) and understand the responsibilities that come with it.
• Customer-First Mindset: You know what today’s players want and how to deliver it - creating a safe, exciting, and engaging environment that keeps them coming back.
• Operational Excellence: You’re laser-focused on maximising performance across the gaming floor, ensuring every area runs smoothly and efficiently.
• Strong Communicator: You foster open dialogue, encourage feedback, and lead with clarity and purpose.
• Change Champion: You embrace change and help others do the same in a fast-evolving business landscape.
• Safer Gambling Advocate: You’re well-versed in safer gambling practices and ensure your team delivers fun, responsible play.
• Inclusive Leadership: You celebrate individuality, lead with empathy, and build high-performing, diverse teams that thrive.

Additional Information

Why Join Us?

• A Salary That Reflects Your Value: We know talent when we see it — and we reward it. You’ll earn a competitive salary that recognises your contribution from day one.
• A Rewards Package That Goes Further: From team competitions and bonuses to staff perks, we believe in making work both fulfilling and rewarding.
• A Warm Welcome That Sets You Up to Win: Our induction isn’t just a process — it’s a real welcome. You’ll get the support and confidence you need to hit the ground running.
• Work That Means Something: You’ll have the chance to shape the way we do things, take part in exciting projects, and see your ideas make a real difference.
• A Culture That Puts People First: We’re proud to support and look out for each other. It’s part of who we are — and why people stay.
• A High Standard, Shared Together: We set the bar high because we care — but we do it as a team, not in competition. When one person wins, we all do.
• Real Support for Your Growth: Whether you’re new to the industry or ready to take the next step, we’re here to help you develop and grow.

Be Part of What’s Next

If you’re looking for more than just a job - if you want to be part of a team that values passion, performance and care - we’d love to hear from you. We’re building something special at Grosvenor Casinos. Join us and be part of it.

We’re for Everyone

At Grosvenor Casinos and The Rank Group, we’re committed to creating a workplace that’s welcoming and inclusive. If you need any adjustments as part of your application or interview, just let us know - we’re happy to help.

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends. Candidates must be 18 years of age or older and have the legal right to work in the UK.