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- Tasks: Lead a team to deliver top-notch customer service in a vibrant casino environment.
- Company: Join Grosvenor Casinos, a dynamic and inclusive workplace.
- Benefits: Flexible shifts, competitive pay, and opportunities for personal growth.
- Why this job: Be part of an exciting team that values passion and performance.
- Qualifications: Experience in team management and a passion for customer service.
- Other info: Work in a lively 24/7 environment with great career prospects.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Grosvenor Casino, The Victoria
As an AGC Team Leader, you will be accountable for:
- Ensuring all customers & particularly electronic gaming customers receive high-quality customer service to facilitate their play, ensuring profitable admissions, aided by pre-approved promotions
- Acting as Duty Manager/ key holder in the site.
- Compliance with the Legal and Company guidelines in relation to areas such as Health and Safety, gaming requirements and audit.
- Control and Security of all company assets
- Ensuring our brand standards are maintained at all times.
Qualifications
- Demonstrates evidence of engaging a team, to ensure high customer service standards are delivered, which enhance the customer experience
- Undertake training Duty Manager/ Key holder status and is willing to complete the Key Holder (KH) assessment to support business needs.
- The ability to obtain and / or conform to all legislative and company procedure
- Comprehensive knowledge of electronic gaming and the factors which impact its contribution to the business, including the ability to manage the associated compliance, responsible gaming & commercial risks
- Previous team management experience (preferred)
Additional Information
Be Part of What’s Next
If you\’re looking for more than just a job – if you want to be part of a team that values passion, performance and care – we’d love to hear from you.
We’re building something special at Grosvenor Casinos. Join us and be part of it.
We’re for Everyone
At Grosvenor Casinos and The Rank Group, we’re committed to creating a workplace that’s welcoming and inclusive. If you need any adjustments as part of your application or interview, just let us know — we’re happy to help.
Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.
Candidates must be 18 years of age or older and have the legal right to work in the UK.
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AGC Team Leader employer: Grosvenor Casinos Limited
Contact Detail:
Grosvenor Casinos Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AGC Team Leader
✨Tip Number 1
Get to know the company culture! Before your interview, check out Grosvenor Casinos' social media and website. Understanding their values and what they stand for will help you connect with the team during your chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience in team management and customer service.
✨Tip Number 3
Show off your passion! When you’re in the interview, let your enthusiasm for the gaming industry shine through. Talk about your experiences and how they align with Grosvenor's commitment to high-quality customer service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself on their radar and show that you’re genuinely interested in the role.
We think you need these skills to ace AGC Team Leader
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about delivering top-notch customer service and being part of our team at Grosvenor Casinos.
Tailor Your CV: Make sure your CV is tailored to the AGC Team Leader position. Highlight your previous team management experience and any relevant skills that align with our job description. We love seeing how your background fits with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure to express your qualifications and experiences without unnecessary fluff. We want to get to know the real you!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Grosvenor Casinos Limited
✨Know Your Customer Service Stuff
As an AGC Team Leader, you'll need to show that you can deliver top-notch customer service. Brush up on your knowledge of electronic gaming and think of examples where you've enhanced the customer experience in previous roles. Be ready to discuss how you would handle different customer scenarios.
✨Show Off Your Team Leadership Skills
This role requires engaging a team effectively. Prepare to share specific instances where you've successfully led a team, resolved conflicts, or motivated others. Think about how you can demonstrate your ability to maintain high standards and compliance while keeping the team engaged.
✨Understand Compliance and Safety Regulations
Familiarise yourself with the legal and company guidelines related to health and safety, gaming requirements, and audits. Be prepared to discuss how you would ensure compliance in your role and what steps you would take to manage risks associated with electronic gaming.
✨Be Ready for Flexibility Questions
Since this role operates in a 24/7 environment, expect questions about your availability for night shifts and weekends. Show that you're adaptable and willing to meet the demands of the job. It’s also a good idea to express your enthusiasm for being part of a dynamic team.
