At a Glance
- Tasks: Engage customers and support dealers in a dynamic casino environment.
- Company: Join Grosvenor Casinos, a vibrant community hub across the UK.
- Benefits: Earn £12.96 per hour, plus tips, holiday pay, and discounts.
- Other info: Flexible shifts available; join a team that values passion and inclusivity.
- Why this job: Be at the heart of the action and create unforgettable experiences.
- Qualifications: Must be 18+, have a PFL, and proven dealer experience.
The predicted salary is between 11 - 14 € per hour.
Join Us at Grosvenor Casinos. At Grosvenor Casinos, we don’t just offer a place to work we offer a place to belong. Our casinos sit at the heart of communities across the UK. They’re more than venues they’re vibrant, welcoming spaces where people come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment. And right now, we’re on an exciting journey of growth to become the UK's most loved casinos.
As a valued team member, you’ll receive the following benefits:
- Hourly pay rate of £12.96
- Tips: Receive a share of uncapped tips
- Premium pay night allowance: An additional £1 per hour after midnight
- Paid breaks
- Holiday entitlement: 28 days of holiday to relax and recharge (based on full time contracts)
- Pension scheme: We contribute 3% to your pension
- Life insurance: Coverage provided for peace of mind
- Long service awards: Celebrate your career milestones with us
- Online learning: Access supplementary online courses to enhance your skills
- Uniform: We provide a free team uniform
- Retail discount scheme: Enjoy discounts and offers at selected retailers
- Employee assistance programme: Access to support and resources whenever you need them
- Food and soft drinks discounts
We’re looking for confident, competent dealers to step into a dynamic Customer & Dealer Support role — where your experience meets leadership on the gaming floor. In this role, you’ll be the driving force behind smooth table operations, supporting dealers, engaging customers, and ensuring every game is secure, interactive, and unforgettable. From greeting guests and explaining games to supervising tables and upholding safer gambling standards — you’ll be right at the heart of the action.
Qualifications:
- Current PFL issued by the Gambling Commission
- Proven experience as a competent casino dealer
- Strong understanding of table security, game integrity, and safer gambling practices
- Excellent communication and customer service skills
- Confidence to supervise tables and support the wider casino team
Be Part of What’s Next. If you’re looking for more than just a job - if you want to be part of a team that values passion, performance and care - we’d love to hear from you. We’re building something special at Grosvenor Casinos. Join us and be part of it.
We’re for Everyone. At Grosvenor Casinos and The Rank Group, we’re committed to creating a workplace that’s welcoming and inclusive. If you need any adjustments as part of your application or interview, just let us know — we’re happy to help.
Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends. Candidates must be 18 years of age or older and have the legal right to work in the UK.
Customer & Dealer Support (CADS) in Walsall employer: Grosvenor Casino
At Grosvenor Casinos, we pride ourselves on being more than just a workplace; we are a community where every team member is valued and supported. With competitive pay, generous holiday entitlement, and a commitment to employee growth through online learning and long service awards, we foster a vibrant work culture that prioritises inclusivity and personal development. Join us in creating unforgettable experiences for our guests while enjoying the benefits of a dynamic and rewarding career in the heart of the UK’s entertainment scene.
StudySmarter Expert Advice🤫
We think this is how you could land Customer & Dealer Support (CADS) in Walsall
✨Tip Number 1
Get to know the company culture! Before your interview, check out Grosvenor Casinos' social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your communication skills! As a Customer & Dealer Support member, you'll need to engage with guests and support your team. Try role-playing scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 3
Be ready to showcase your experience! Think of specific examples from your past roles where you've demonstrated strong customer service or dealt with challenging situations. This will help you stand out during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Grosvenor Casinos team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer & Dealer Support (CADS) in Walsall
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about what makes you tick.
Tailor Your Application:Make sure to customise your application for the Customer & Dealer Support role. Highlight your relevant experience and skills that match what we’re looking for. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff and focus on what matters most!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Grosvenor Casino
✨Know Your Games
Make sure you brush up on your knowledge of the games you'll be dealing with. Understanding the rules, strategies, and common customer queries will show that you're not just a dealer but a confident leader on the gaming floor.
✨Showcase Your Customer Service Skills
Grosvenor Casinos values excellent communication and customer service. Prepare examples from your past experiences where you've gone above and beyond for customers. This will demonstrate your ability to engage and create unforgettable experiences.
✨Demonstrate Leadership Qualities
As a dealer support, you'll need to supervise tables and support your team. Think of situations where you've taken charge or helped others succeed. Highlighting these moments will show that you're ready to step into a leadership role.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to table security and safer gambling practices. Prepare your responses by thinking through how you'd handle various scenarios, ensuring you align with Grosvenor's commitment to safety and integrity.
