Slots Manager

Join to apply for the Slots Manager role at Grosvenor Casino.

About Grosvenor Casinos: Our casinos sit at the heart of communities across the UK. They’re more than venues – they’re vibrant, welcoming spaces where people come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment. And right now, we’re on an exciting journey of growth to become the UK's most loved casinos.

The Slots Manager will lead and manage the Slots department, ensuring exceptional customer experience, meeting financial targets, fostering effective team performance, and maintaining operational efficiency while complying with company standards.

• Oversee daily operations of the slots area, ensuring high standards of service, presentation, and performance.
• Deliver excellent customer service, proactively handling feedback and resolving customer issues promptly.
• Recruit, train, and develop teams to achieve company brand service standards.
• Conduct regular team performance reviews and maintain a positive, productive work environment.
• Monitor and analyze slot machine performance, implementing initiatives to maximize revenue.
• Plan and execute promotional activities to drive engagement and profitability.
• Ensure adherence to safer gambling and licensing objectives.
• Maintain awareness of competitor activity and recommend appropriate actions.
• Uphold the company’s commitment to the protection of young and vulnerable people, in accordance with the responsible gambling policy and procedures.

• Lead and build a professional, competent, and engaged slots team.
• Accountable for efficient rosters to ensure service delivery.
• Train, develop, and motivate the slots team.
• Instill a continuous performance-improvement culture and empower team members to achieve their targets.
• Encourage a culture of training, coaching, and feedback.
• Manage the annual appraisal review process, establishing training needs and development plans.

• Drive customer service standards for the team, identifying customer needs and acting on satisfaction feedback.
• Be knowledgeable of competitors, their products and offers, and understand their impact on customers.
• Deliver an excellent service experience in the market.
• Identify and act on locally generated marketing opportunities to grow stake while ensuring margin efficiency.

• Current PFL License (not required) or willingness to obtain if needed.
• Management service experience.
• Strong leadership and people-management skills.
• Excellent communication and customer-service abilities.
• Analytical and commercially focused mindset.
• High attention to detail and commitment to operational standards.
• Integrity, professionalism, and ability to work under pressure.

• A salary that reflects your value.
• A rewards package that goes beyond bonuses and includes staff perks.
• A warm welcome and induction to help you hit the ground running.
• Opportunities to shape the way we do things and contribute to exciting projects.
• A culture that puts people first and supports growth.

We’re building something special at Grosvenor Casinos. Join us and be part of it.

Inclusive Workplace: We’re committed to creating a welcoming and inclusive environment. If you need any adjustments as part of your application or interview, please let us know.

Work Conditions: This role operates within a 24/7 casino environment and requires flexibility to work night shifts and weekends. Candidates must be 18 years of age or older and have the legal right to work in the UK.