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- Tasks: Lead our new restaurant, ensuring top-notch dining experiences and operational excellence.
- Company: Join Grosvenor Casino, a premier gaming destination in London with a rich history.
- Benefits: Enjoy competitive pay, tips, free meals, discounts, and a supportive work environment.
- Why this job: Be part of an exciting transformation and make a real impact on guest experiences.
- Qualifications: 3+ years in high-end hospitality; strong leadership and customer service skills required.
- Other info: Immediate hiring for a dynamic role in a newly refurbished venue.
The predicted salary is between 42000 - 60000 £ per year.
Join Our Team at Grosvenor Casino, The Victoria (Edgware Road, W2 2DT). Situated in the bustling heart of London, The Victoria is Grosvenor Casinos' flagship venue, enchanting our loyal guests for six decades. As we near the completion of our £15 million refurbishment, we're poised to become the UK's premier gaming destination for both our esteemed customers and dedicated team members.
As a valued team member, you’ll receive the following benefits:
- Competitive Hourly Pay: £20.75 per hour
- Service Charge & Tips: Receive a share of the service charge & tips
- Night Premium Pay: An additional 10% per hour after midnight
- Paid Breaks: 1 hour per shift
- Overtime Pay: Earn 1.5 times your hourly rate for any work exceeding 40 hours in a week
- Free Meal on Shift
- Nest Pension Scheme: We contribute 3% to your pension
- Life Insurance: Coverage provided for peace of mind
- Free Team Uniform
- Retail Discount Scheme: Enjoy discounts and offers at selected retailers
- Employee Assistance Programme: Access to support and resources whenever you need them
- Food and Soft Drinks Discount: Enjoy 50% off food and soft drinks across all Grosvenor Casino & Mecca Bingo venues
The Restaurant Manager will serve as the face of our brand-new restaurant operation. Reporting to the Food and Beverage Manager, this role provides operational expertise, commercial insight, and day-to-day leadership to ensure the restaurant delivers an exceptional dining experience.
The ideal candidate will be a dynamic, customer-focused professional with a strong background in high-quality London dining establishments. They must have a proven ability to influence and collaborate with operational teams, along with a passion for hospitality and the ability to coach and train a new team to deliver a seamless, premium dining experience.
Operational Excellence
- Partner with the Food and Beverage Manager, Executive Chef, and casino management to ensure the smooth daily operation of the restaurant.
- Lead by example, maintaining exceptional operational standards and identifying opportunities for improvement.
- Support the implementation, review, and maintenance of F&B policies, procedures, and standards to ensure consistency and compliance.
Commercial Performance
- Analyse restaurant performance metrics (revenue, margins, waste, customer satisfaction) to identify trends and opportunities.
- Collaborate with the management team to develop and execute strategies that drive revenue growth and improve profitability.
- Support the development and launch of new menus, products, and promotions to enhance customer engagement.
Customer Experience
- Monitor and evaluate customer feedback to identify areas for improvement.
- Work with operational teams to ensure a seamless and memorable dining experience.
- Champion initiatives that elevate service quality, menu innovation, and overall satisfaction.
Training & Development
- Train and develop the restaurant team to uphold the highest service and operational standards.
- Share best practices and provide coaching to foster continuous improvement.
Stakeholder Engagement
- Build strong relationships with casino management, F&B teams, and support functions to drive success.
- Serve as the primary point of contact for restaurant-related inquiries and initiatives.
- Communicate effectively with stakeholders at all levels to align with broader F&B objectives.
Required Skills & Competencies
- Strong knowledge of restaurant operations, including food safety, allergens, and beverage service.
- Excellent commercial acumen with the ability to analyse data and make informed decisions.
- Proven leadership skills with the ability to motivate and develop a team.
- Strong critical thinking skills and a solutions-oriented mindset.
- Exceptional communication and people skills.
- Passion for delivering outstanding customer experiences.
Qualifications
- A minimum of 3 years’ experience as a Restaurant Manager in a high-end hospitality environment—think luxury hotels, fine dining, or Michelin-starred establishments.
- A proven ability to deliver exceptional guest experiences while driving commercial success in a VIP setting.
- Strong command of cost control, inventory systems, and food safety standards, with a meticulous eye for operational detail.
- A natural leader with a track record of building, mentoring, and inspiring high-performing teams in fast-paced, service-led venues.
Contact Detail:
Grosvenor Casino Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Manager (Hiring Immediately)
✨Tip Number 1
Familiarise yourself with the latest trends in high-end dining and hospitality. Understanding what makes a restaurant stand out in London can give you an edge during interviews, as you can discuss how you would implement these trends at Grosvenor Casino.
✨Tip Number 2
Network with professionals in the hospitality industry, especially those who have experience in high-quality dining establishments. Building connections can provide you with insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully trained and developed teams in the past. Be ready to share specific examples that demonstrate your ability to motivate staff and enhance customer experiences.
✨Tip Number 4
Research Grosvenor Casino's brand values and recent developments, such as their refurbishment. Showing that you understand their vision and how you can contribute to it will make you a more appealing candidate.
We think you need these skills to ace Restaurant Manager (Hiring Immediately)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in high-end dining establishments. Emphasise your leadership skills and any specific achievements that demonstrate your ability to enhance customer experiences and drive commercial success.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the restaurant's operational needs. Mention how your background aligns with the role and express your enthusiasm for contributing to Grosvenor Casino's exciting journey.
Highlight Relevant Skills: In your application, focus on key competencies such as commercial acumen, team development, and customer service excellence. Provide examples of how you've successfully managed restaurant operations and improved guest satisfaction in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Grosvenor Casino
✨Know the Venue Inside Out
Before your interview, make sure to research Grosvenor Casino, The Victoria. Familiarise yourself with its history, recent refurbishments, and the dining experience it offers. This knowledge will show your genuine interest in the role and help you answer questions more effectively.
✨Demonstrate Your Leadership Skills
As a Restaurant Manager, you'll need to showcase your leadership abilities. Prepare examples of how you've successfully led teams in the past, particularly in high-pressure environments. Highlight your coaching techniques and how you've developed team members to achieve operational excellence.
✨Showcase Your Customer Focus
The role requires a strong passion for delivering outstanding customer experiences. Be ready to discuss specific instances where you've gone above and beyond for guests. Emphasise your ability to analyse customer feedback and implement changes that enhance satisfaction.
✨Prepare for Operational Questions
Expect questions related to restaurant operations, such as cost control, inventory management, and food safety standards. Brush up on these topics and be prepared to discuss how you've maintained high operational standards in previous roles.