Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead F&B operations across Grosvenor Casinos in Scotland, ensuring top-notch service and profitability.
- Company: Join Grosvenor Casinos, a vibrant community hub for fun, food, and entertainment.
- Benefits: Enjoy a competitive salary, car allowance, and opportunities for professional growth.
- Why this job: Be part of an exciting growth journey in the gaming and hospitality industry.
- Qualifications: 3+ years in senior F&B roles; strong commercial acumen and team leadership skills required.
- Other info: Travel across Scotland to collaborate with casino teams in Glasgow, Edinburgh, Dundee, and Aberdeen.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Regional F&B Operations Manager (Scotland)
Join to apply for the Regional F&B Operations Manager (Scotland) role at Grosvenor Casino
Regional F&B Operations Manager (Scotland)
1 week ago Be among the first 25 applicants
Join to apply for the Regional F&B Operations Manager (Scotland) role at Grosvenor Casino
Company Description
We are Grosvenor Casinos and we are on a journey to become the UKs most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment.
Company Description
We are Grosvenor Casinos and we are on a journey to become the UKs most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment.
We are on an exciting journey of growth and it’s the ideal time to join us.
Job Description
The Regional Food & Beverage Operations Manager acts as a strategic partner to the Regional Director for Scotland providing operational expertise, commercial insight, and venue support to drive the performance of the F&B offering across Grosvenor Casinos venues in the region.
This role focuses on enhancing customer experience, optimising profitability, and ensuring operational excellence across all F&B operations.
The ideal candidate will be a dynamic, customer-focused professional with a strong background in multi-site hospitality operations with a demonstratable, proven ability to influence and collaborate with operational teams. A team player and ultimately someone with a passion for hospitality who can implement change whilst bringing a team along with them.
In This Role, You Will
Strive to achieve Operational Excellence:
- Partner with the Regional Director and casino management teams to ensure the delivery of high-quality F&B services across the region’s casinos.
- Manage your region delivering exceptional operational standards, quality food and beverage and service levels always identifying areas for improvement and helping share best practice across your region and beyond.
- Support the implementation of F&B policies, procedures, and standards to ensure consistency and compliance across the region.
Enhance Commercial Performance
- Analyse F&B performance metrics (e.g., revenue, margins, waste, and customer satisfaction) to identify trends, risks, and opportunities.
- Work with casino managers to develop and execute strategies to drive F&B revenue growth and improve profitability.
- Support the development and launch of new F&B products, menus, and promotions to enhance customer engagement and satisfaction.
Deliver a Customer Experience That Exceeds Expectations
- Monitor and evaluate customer feedback with the casino management teams to identify areas for improvement in the F&B offering.
- Collaborate with operational teams to ensure a seamless and memorable customer experience across all F&B touchpoints.
- Champion initiatives to enhance service quality, menu innovation, and overall customer satisfaction.
Achieve Consistency Through Strong Training & Development
Achieve consistency through strong Training & Development:Support the training and development of F&B venue teams to ensure the highest standards of service and operational efficiency.
- Share best practices and provide coaching to casino managers and F&B staff to drive continuous improvement.
Enhance Stakeholder Engagement
- Build strong relationships with casino managers, F&B teams, and central support functions to foster collaboration and national/regional alignment.
- Act as the key point of contact for F&B-related queries and initiatives within the region.
- Communicate effectively with stakeholders at all levels to ensure the successful delivery of F&B objectives.
Required Key Skills & Competencies
- Strong understanding of F&B operations, including food safety, menu development, and customer service.
- Excellent commercial acumen with the ability to analyse data and make informed decisions.
- Proven ability to influence and collaborate with operational teams to drive results.
- Strong problem-solving skills with a focus on delivering practical solutions.
- Excellent communication and interpersonal skills, with the ability to engage and motivate teams.
- Passion for delivering exceptional customer experiences.
What do you need?
- Minimum of 3 years of experience in a senior F&B role within the hospitality, leisure, or gaming industry.
- Proven track record of driving F&B performance and profitability in a multi-site environment.
- Experience in menu delivery , cost control, and inventory management.
- Knowledge of food safety regulations and compliance requirements.
- Experience in training and developing F&B teams (desirable).
What We Offer
- Competitive salary and benefits package + car allowance.
- Opportunity to work with a leading brand in the gaming and hospitality industry.
- A dynamic and supportive working environment with opportunities for professional growth.
- Travel across your region to work closely with casino teams.
- An exciting future with opportunities to grow.
This role is pivotal in driving the success of Grosvenor Casinos’ F&B offering in your region. If you are a passionate and commercially focused F&B professional with a commitment to excellence, we would love to hear from you
Additional Information
You will be required to travel to all Grosvenor casinos, in the Scottish region – Glasgow, Edinburgh, Dundee and Aberdeen.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Customer Service
-
Industries
Gambling Facilities and Casinos
Referrals increase your chances of interviewing at Grosvenor Casino by 2x
Sign in to set job alerts for “Food And Beverage Operations Manager” roles.
Food and Beverage Supervisor – Courtyard by Marriott Glasgow SEC
Glasgow, Scotland, United Kingdom 6 days ago
Food and Beverage Supervisor (Full Time)
Glasgow, Scotland, United Kingdom 1 week ago
Glasgow, Scotland, United Kingdom 1 month ago
Glasgow, Scotland, United Kingdom 1 day ago
Glasgow, Scotland, United Kingdom 1 hour ago
Paisley, Scotland, United Kingdom 1 day ago
Motherwell, Scotland, United Kingdom 1 month ago
Glasgow, Scotland, United Kingdom 18 hours ago
Glasgow, Scotland, United Kingdom 2 weeks ago
Glasgow, Scotland, United Kingdom 2 weeks ago
Glasgow, Scotland, United Kingdom 2 weeks ago
Cumbernauld, Scotland, United Kingdom 1 week ago
Glasgow, Scotland, United Kingdom 6 hours ago
Stirling, Scotland, United Kingdom 1 month ago
Glasgow, Scotland, United Kingdom 18 hours ago
Glasgow, Scotland, United Kingdom 6 hours ago
Glasgow, Scotland, United Kingdom 2 weeks ago
Glasgow, Scotland, United Kingdom 2 weeks ago
Blackburn, Scotland, United Kingdom 4 days ago
Blackburn, Scotland, United Kingdom 12 hours ago
Falkirk, Scotland, United Kingdom 1 month ago
Blackburn, Scotland, United Kingdom 4 days ago
Blackburn, Scotland, United Kingdom 12 hours ago
Glasgow, Scotland, United Kingdom 3 weeks ago
Glasgow, Scotland, United Kingdom 19 hours ago
Glasgow, Scotland, United Kingdom 1 month ago
Glasgow, Scotland, United Kingdom 4 days ago
Glasgow, Scotland, United Kingdom 6 months ago
Assistant Operations Manager (Clydebuilt)
Glasgow, Scotland, United Kingdom 2 weeks ago
Hamilton, Scotland, United Kingdom 3 weeks ago
Dalry, Scotland, United Kingdom 5 days ago
Glasgow, Scotland, United Kingdom 5 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Regional F&B Operations Manager (Scotland) employer: Grosvenor Casino
Contact Detail:
Grosvenor Casino Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional F&B Operations Manager (Scotland)
✨Tip Number 1
Familiarise yourself with the specific F&B operations at Grosvenor Casinos. Visit their venues if possible, and engage with staff to understand their service standards and customer experience. This will give you valuable insights to discuss during interviews.
✨Tip Number 2
Network with current or former employees of Grosvenor Casinos on platforms like LinkedIn. They can provide insider information about the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Stay updated on industry trends in food and beverage, especially within the gaming and hospitality sectors. Being knowledgeable about current trends will allow you to demonstrate your expertise and passion for the role during discussions.
✨Tip Number 4
Prepare to showcase your problem-solving skills by thinking of specific examples from your past experiences where you've improved F&B operations or customer satisfaction. This will help you stand out as a candidate who can drive results.
We think you need these skills to ace Regional F&B Operations Manager (Scotland)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in F&B operations, especially in multi-site environments. Use specific examples that demonstrate your ability to drive performance and enhance customer experiences.
Craft a Compelling Cover Letter: In your cover letter, express your passion for hospitality and detail how your skills align with the role's requirements. Mention your experience in training and developing teams, as well as your understanding of F&B operations.
Showcase Your Achievements: Quantify your achievements in previous roles. For instance, mention any revenue growth percentages or improvements in customer satisfaction scores that you have driven in past positions.
Research Grosvenor Casinos: Familiarise yourself with Grosvenor Casinos' values and mission. Understanding their commitment to community and customer experience will help you tailor your application and show that you're a good fit for their culture.
How to prepare for a job interview at Grosvenor Casino
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to enhance customer experiences in previous roles, as this aligns perfectly with Grosvenor Casinos' mission.
✨Demonstrate Your Analytical Skills
Prepare to discuss how you've used data to drive F&B performance in past positions. Be ready to share examples of how you've analysed metrics like revenue and customer satisfaction to identify trends and implement successful strategies.
✨Highlight Your Team Leadership Experience
Since the role requires collaboration with various teams, be prepared to talk about your experience in training and developing staff. Share stories that showcase your ability to motivate and lead teams towards achieving operational excellence.
✨Research Grosvenor Casinos
Familiarise yourself with Grosvenor Casinos' values, recent initiatives, and their approach to F&B operations. This knowledge will help you tailor your responses and demonstrate your genuine interest in contributing to their growth and success.