At a Glance
- Tasks: Lead F&B operations across Grosvenor Casinos in Scotland, ensuring top-notch service and profitability.
- Company: Join Grosvenor Casinos, a vibrant community hub for fun, food, and entertainment.
- Benefits: Enjoy a competitive salary, car allowance, and opportunities for professional growth.
- Other info: Travel across Scotland to collaborate with casino teams in Glasgow, Edinburgh, Dundee, and Aberdeen.
- Why this job: Be part of an exciting growth journey in the gaming and hospitality industry.
- Qualifications: 3+ years in senior F&B roles; strong commercial acumen and team leadership skills required.
The predicted salary is between 36000 - 60000 £ per year.
Regional F&B Operations Manager (Scotland)
Join to apply for the Regional F&B Operations Manager (Scotland) role at Grosvenor Casino
Regional F&B Operations Manager (Scotland)
1 week ago Be among the first 25 applicants
Join to apply for the Regional F&B Operations Manager (Scotland) role at Grosvenor Casino
Company Description
We are Grosvenor Casinos and we are on a journey to become the UKs most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment.
Company Description
We are Grosvenor Casinos and we are on a journey to become the UKs most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment.
We are on an exciting journey of growth and it’s the ideal time to join us.
Job Description
The Regional Food & Beverage Operations Manager acts as a strategic partner to the Regional Director for Scotland providing operational expertise, commercial insight, and venue support to drive the performance of the F&B offering across Grosvenor Casinos venues in the region.
This role focuses on enhancing customer experience, optimising profitability, and ensuring operational excellence across all F&B operations.
The ideal candidate will be a dynamic, customer-focused professional with a strong background in multi-site hospitality operations with a demonstratable, proven ability to influence and collaborate with operational teams. A team player and ultimately someone with a passion for hospitality who can implement change whilst bringing a team along with them.
In This Role, You Will
Strive to achieve Operational Excellence:
- Partner with the Regional Director and casino management teams to ensure the delivery of high-quality F&B services across the region’s casinos.
- Manage your region delivering exceptional operational standards, quality food and beverage and service levels always identifying areas for improvement and helping share best practice across your region and beyond.
- Support the implementation of F&B policies, procedures, and standards to ensure consistency and compliance across the region.
- Analyse F&B performance metrics (e.g., revenue, margins, waste, and customer satisfaction) to identify trends, risks, and opportunities.
- Work with casino managers to develop and execute strategies to drive F&B revenue growth and improve profitability.
- Support the development and launch of new F&B products, menus, and promotions to enhance customer engagement and satisfaction.
- Monitor and evaluate customer feedback with the casino management teams to identify areas for improvement in the F&B offering.
- Collaborate with operational teams to ensure a seamless and memorable customer experience across all F&B touchpoints.
- Champion initiatives to enhance service quality, menu innovation, and overall customer satisfaction.
Achieve consistency through strong Training & Development:Support the training and development of F&B venue teams to ensure the highest standards of service and operational efficiency.
- Share best practices and provide coaching to casino managers and F&B staff to drive continuous improvement.
- Build strong relationships with casino managers, F&B teams, and central support functions to foster collaboration and national/regional alignment.
- Act as the key point of contact for F&B-related queries and initiatives within the region.
- Communicate effectively with stakeholders at all levels to ensure the successful delivery of F&B objectives.
- Strong understanding of F&B operations, including food safety, menu development, and customer service.
- Excellent commercial acumen with the ability to analyse data and make informed decisions.
- Proven ability to influence and collaborate with operational teams to drive results.
- Strong problem-solving skills with a focus on delivering practical solutions.
- Excellent communication and interpersonal skills, with the ability to engage and motivate teams.
- Passion for delivering exceptional customer experiences.
- Minimum of 3 years of experience in a senior F&B role within the hospitality, leisure, or gaming industry.
- Proven track record of driving F&B performance and profitability in a multi-site environment.
- Experience in menu delivery , cost control, and inventory management.
- Knowledge of food safety regulations and compliance requirements.
- Experience in training and developing F&B teams (desirable).
- Competitive salary and benefits package + car allowance.
- Opportunity to work with a leading brand in the gaming and hospitality industry.
- A dynamic and supportive working environment with opportunities for professional growth.
- Travel across your region to work closely with casino teams.
- An exciting future with opportunities to grow.
Additional Information
You will be required to travel to all Grosvenor casinos, in the Scottish region - Glasgow, Edinburgh, Dundee and Aberdeen.
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Customer ServiceIndustries
Gambling Facilities and Casinos
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#J-18808-LjbffrRegional F&B Operations Manager (Scotland) in Glasgow employer: Grosvenor Casino
Grosvenor Casinos is an exceptional employer, offering a dynamic and supportive work environment where employees can thrive in their careers. With a strong focus on professional growth, competitive salary packages, and the opportunity to work closely with passionate teams across Scotland, this role as Regional F&B Operations Manager promises not only meaningful work but also the chance to make a significant impact in the hospitality and gaming industry.
StudySmarter Expert Advice🤫
We think this is how you could land Regional F&B Operations Manager (Scotland) in Glasgow
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Grosvenor Casino. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Grosvenor Casino
Don't be shy about reaching out to Grosvenor Casino directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Regional F&B Operations Manager (Scotland) in Glasgow
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Grosvenor Casino and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Grosvenor Casino
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
