Slots Manager in Reading

Join Us at Grosvenor Casinos. At Grosvenor Casinos, we don’t just offer a place to work – we offer a place to belong. Our casinos sit at the heart of communities across the UK. They are more than venues – they are vibrant, welcoming spaces where people come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment. Right now, we’re on an exciting journey of growth – to become the UK's most loved casinos.

The Slots Manager will lead and manage the Slots department, ensuring exceptional customer experience, meeting financial targets, effective team performance, compliance with company standards, and operational efficiency.

• Oversee daily operations of the slots area, ensuring high standards of service, presentation, and performance.
• Deliver excellent customer service, proactively handling feedback and resolving customer issues promptly.
• Recruit, train, and develop teams to achieve company brand service standards.
• Conduct regular team performance reviews and maintain a positive, productive work environment.
• Monitor and analyze slot machine performance, implementing initiatives to maximize revenue.
• Plan and execute promotional activities to drive engagement and profitability.
• Ensure adherence to safer gambling and licensing objectives.
• Maintain awareness of competitor activity and recommend appropriate actions.
• Uphold the company’s commitment to the protection of young and vulnerable people, in accordance with responsible gambling policy and procedures.

• Lead and build a professional, competent, and engaged slots team.
• Responsible for efficient roster management to ensure team coverage.
• Accountable for effective training, development, and motivation of the slots team.
• Instill a continuous performance improvement culture, empowering them to achieve targets.
• Encourage training, coaching and feedback culture within the team.
• Manage annual appraisal review process to ensure training needs and development plans are established.

• Drive customer service standards for the team, identify customer needs, and act on feedback to ensure appropriate service provision.
• Understand competitor products and offers and their impact on customers.
• Deliver the best service experience in the town.
• Identify and act upon locally generated marketing opportunities to grow stake while ensuring margin efficiency.

• Current PFL License (not necessary).
• Management service experience.
• Strong leadership and people management skills.
• Excellent communication and customer service abilities.
• Analytical and commercially focused mindset.
• High attention to detail and commitment to operational standards.
• Integrity, professionalism, and ability to work under pressure.

• A Salary That Reflects Your Value – Competitive compensation from day one.
• A Rewards Package That Goes Further – Team competitions, bonuses, and staff perks.
• A Warm Welcome That Sets You Up to Win – A support‑rich induction process.
• Work That Means Something – Shape operations and contribute to exciting projects.
• A Culture That Puts People First – Supportive environment that fosters growth.
• A High Standard, Shared Together – Team success, not competition.
• Real Support for Your Growth – Development opportunities for all experience levels.

If you desire more than a job – a team that values passion, performance and care – we’d love to hear from you. We’re building something special at Grosvenor Casinos. Join us and be part of it.

This role operates within a 24/7 casino environment and requires flexibility to work night shifts and weekends. Candidates must be 18 years of age or older and have the legal right to work in the UK.