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- Tasks: Lead poker operations, support dealers, and ensure smooth game play.
- Company: Join Grosvenor Casinos, the UK's most loved casino brand at the heart of communities.
- Benefits: Earn £13.36/hour plus tips, enjoy 28 days holiday, and access discounts and online learning.
- Why this job: Be a key player in a vibrant environment, enhancing guest experiences and leading a passionate team.
- Qualifications: Experience in poker supervision, strong leadership skills, and a valid Personal Functional Licence preferred.
- Other info: Flexible hours required; must be 18+ and legally eligible to work in the UK.
The predicted salary is between 27600 - 38400 £ per year.
3 days ago Be among the first 25 applicants
Company Description
We are Grosvenor Casinos and we are on a journey to become the UKs most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment.
Company Description
We are Grosvenor Casinos and we are on a journey to become the UKs most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment.
We are on an exciting journey of growth and it’s the ideal time to join us.
As a valued team member, you\’ll receive the following benefits:
- Hourly pay rate of £13.36
- Tips: Receive a share of uncapped tips
- Premium Pay Night Allowance: An additional £1 per hour after midnight
- Paid breaks
- Holiday Entitlement: 28 days of holiday to relax and recharge (Based on full time contracts)
- Nest Pension Scheme: We contribute 3% to your pension.
- Life Insurance: Coverage provided for peace of mind
- Long Service Awards: Celebrate your career milestones with us
- Online learning: Access supplementary online courses to enhance your skills
- Uniform: We provide a free team uniform
- Retail Discount Scheme: Enjoy discounts and offers at selected retailers
- Employee Assistance Programme: Access to support and resources whenever you need them
- Food and Soft Drinks Discounts
Job Description
Are you a natural leader with a passion for poker?
We’re looking for someone who thrives in a fast-paced, high-energy environment to take charge of our poker operations.
We’re looking for a confident and experienced Poker Supervisor to bring energy, leadership, and precision to our card room. In this role, you’ll oversee poker operations, support and guide dealers, and ensure every game runs smoothly, fairly, and in line with regulations.
You’ll be the central figure of poker operations – resolving disputes, maintaining compliance, and delivering an exceptional guest experience every time.
Qualifications
To be successful, you’ll need a solid background in poker or table games supervision, strong leadership and communication skills, and a cool head under pressure.
A keen eye for detail and a passion for customer service are essential.
Ideally, you’ll hold a valid Personal Functional Licence (PFL) and have a strong understanding of gaming compliance and procedures.
Additional Information
Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.
Candidates must be 18 years of age or older and have the legal right to work in the UK.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Customer Service
-
Industries
Gambling Facilities and Casinos
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Poker Supervisor employer: Grosvenor Casino
Contact Detail:
Grosvenor Casino Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Poker Supervisor
✨Tip Number 1
Familiarise yourself with the specific poker games offered at Grosvenor Casinos. Understanding the nuances of their operations will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Grosvenor Casinos. They can provide valuable insights into the company culture and expectations, which can give you an edge during the selection process.
✨Tip Number 3
Prepare to showcase your leadership skills through examples from your past experiences. Think of specific situations where you successfully managed a team or resolved conflicts, as these are crucial for a Poker Supervisor role.
✨Tip Number 4
Stay updated on gaming regulations and compliance standards relevant to the UK. Being knowledgeable about these aspects will not only impress your interviewers but also show that you take the responsibilities of the role seriously.
We think you need these skills to ace Poker Supervisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Poker Supervisor. Familiarise yourself with poker operations, compliance regulations, and customer service expectations to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in poker or table games supervision. Mention specific instances where you've demonstrated leadership, resolved disputes, or ensured compliance to showcase your suitability for the role.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for poker and your understanding of the casino environment. Use this opportunity to convey your enthusiasm for joining Grosvenor Casinos and how you can contribute to their mission of becoming the UK's most loved casinos.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail, which is crucial in a supervisory role.
How to prepare for a job interview at Grosvenor Casino
✨Show Your Poker Knowledge
Make sure to brush up on your poker rules and strategies before the interview. Being able to discuss different game types and demonstrate your understanding of poker operations will show that you're serious about the role.
✨Demonstrate Leadership Skills
As a Poker Supervisor, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts, showcasing your leadership style and ability to maintain a positive environment.
✨Emphasise Customer Service
Grosvenor Casinos values exceptional guest experiences. Be ready to share instances where you've gone above and beyond for customers, highlighting your commitment to customer service and how you handle difficult situations.
✨Understand Compliance and Regulations
Familiarise yourself with gaming compliance and procedures relevant to the role. Being knowledgeable about regulations will not only impress your interviewers but also demonstrate your readiness to ensure a fair and compliant gaming environment.
