Regional Slots Manager (Scotland & the North) in Newcastle upon Tyne

At Grosvenor Casinos, we don't just offer a place to work - we offer a place to belong. Our casinos sit at the heart of communities across the UK. They're more than venues - they're vibrant, welcoming spaces where people come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment. And right now, we're on an exciting journey of growth - to become the UK's most loved casinos. That's where you come in.

As the Regional Slots Manager, you will be entrusted with the critical responsibility of delivering the Grosvenor slots strategy (GSS) and providing essential support to General Managers in maintaining an efficient slots operation. Your primary focus will be on driving slots revenue performance across a region and managing slot KPIs to achieve the required commercial targets. This role is a regional role covering our venues across Scotland & the North of England. You'll be required to travel 2-3 days a week to our venues.

Main Accountabilities & Responsibilities

• Manage day-to-day "Always on" slots operations, including supplier relationships, to meet required SLAs and commercial targets.
• Conduct regular Business Review Meetings and ensure follow-up actions are delivered with expected results.
• Maintain brand standards, compliance requirements, and responsible gaming procedures.
• Deliver and optimise promotional campaigns, ensuring venue participation and suggesting improvements while regularly attending the promotional meetings.
• Stay informed about the Slots industry across all sectors (Casino, LBO, Bingo, AGC, Online) and recommend revenue‐enhancing changes.
• Support clubs with Slots counts, collections, and discrepancy investigations.
• Recommend layout / venue changes that would enhance the revenue from Slots.
• Develop supplier relationships and maximise opportunities for product development in collaboration with the E‐Gaming Team.

Product and Supplier Management

• Ensure Supplier SLAs are maintained and developed as needs change.
• Work with the wider E‐Gaming Team to develop supplier relationships and maximise opportunities for product development.
• Maximise revenue by ensuring the Machines / Terminals are situated in the prime positions, in relation to the Grosvenor Slots Strategy, ensuring this is regularly reviewed.
• Continue to develop and support Grosvenor's commitments to its Responsible Gaming procedures.

Qualifications

• Casino slots operations industry background.
• Proven track record of positively influencing performance of venues and third‐party suppliers.
• Performance driven & commercial mindset.
• Good communicator and ability to influence.
• Collaborative style and approach to work.
• Effective team management skills.
• Good time‐management and prioritisation skills.

Benefits

• A Salary That Reflects Your Value – You’ll earn a competitive salary that recognises your contribution from day one.
• A Rewards Package That Goes Further – From team competitions and bonuses to staff perks, we believe in making work both fulfilling and rewarding.
• A Warm Welcome That Sets You Up to Win – Our induction isn’t just a process — it’s a real welcome. You’ll get the support and confidence you need to hit the ground running.
• Work That Means Something – You’ll have the chance to shape the way we do things, take part in exciting projects, and see your ideas make a real difference.
• A Culture That Puts People First – We’re proud to support and look out for each other. It’s part of who we are — and why people stay.
• A High Standard, Shared Together – We set the bar high because we care — but we do it as a team, not in competition. When one person wins, we all do.
• Real Support for Your Growth – Whether you’re new to the industry or ready to take the next step, we’re here to help you develop and grow.
• Be Part Of What’s Next – If you’re looking for more than just a job - if you want to be part of a team that values passion, performance and care - we’d love to hear from you. We’re building something special at Grosvenor Casinos. Join us and be part of it.

We’re for Everyone – At Grosvenor Casinos and The Rank Group, we’re committed to creating a workplace that’s welcoming and inclusive. If you need any adjustments as part of your application or interview, just let us know — we’re happy to help.

Candidates must be 18 years of age or older and have the legal right to work in the UK.