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- Tasks: Lead poker operations, support dealers, and ensure smooth game play.
- Company: Join Grosvenor Casinos, a vibrant community hub across the UK.
- Benefits: Earn £13.36 per hour plus tips, enjoy 28 days holiday, and access discounts.
- Why this job: Be a key player in an exciting growth journey at a beloved casino.
- Qualifications: Experience in poker supervision and strong leadership skills required.
- Other info: Flexible shifts in a dynamic 24/7 environment with career development opportunities.
The predicted salary is between 13 - 16 £ per hour.
Join Us at Grosvenor Casinos. Our casinos sit at the heart of communities across the UK. They’re more than venues – they’re vibrant, welcoming spaces where people come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment. And right now, we’re on an exciting journey of growth – to become the UK's most loved casinos.
Benefits
- Hourly pay rate of £13.36
- Tips: Receive a share of uncapped tips
- Premium Pay Night Allowance: An additional £1 per hour after midnight
- Paid breaks
- Holiday Entitlement: 28 days of holiday to relax and recharge (based on full‑time contracts)
- Nest Pension Scheme: We contribute 3% to your pension
- Life Insurance: Coverage provided for peace of mind
- Long Service Awards: Celebrate your career milestones with us
- Online learning: Access supplementary online courses to enhance your skills
- Uniform: We provide a free team uniform
- Retail Discount Scheme: Enjoy discounts and offers at selected retailers
- Employee Assistance Programme: Access to support and resources whenever you need them
- Food and Soft Drinks Discounts
Job Description
Are you a natural leader with a passion for poker? We’re looking for a confident and experienced Poker Supervisor to bring energy, leadership, and precision to our card room. In this role, you’ll oversee poker operations, support and guide dealers, and ensure every game runs smoothly, fairly, and in line with regulations. You’ll be the central figure of poker operations – resolving disputes, maintaining compliance, and delivering an exceptional guest experience every time.
Qualifications
To be successful, you’ll need a solid background in poker or table games supervision, strong leadership and communication skills, and a cool head under pressure. A keen eye for detail and a passion for customer service are essential. Ideally, you’ll hold a valid Personal Functional Licence (PFL) and have a strong understanding of gaming compliance and procedures.
Additional Information
This role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends. Candidates must be 18 years of age or older and have the legal right to work in the UK.
Be Part of What’s Next
We’re looking for more than just a job - we want team members who value passion, performance, and care. If you’re ready to help shape the future of Grosvenor Casinos, we’d love to hear from you.
We’re for Everyone
At Grosvenor Casinos and The Rank Group, we’re committed to creating a welcoming and inclusive workplace. If you need any adjustments as part of your application or interview, just let us know — we’re happy to help.
Poker Supervisor in Newcastle upon Tyne employer: Grosvenor Casino
Contact Detail:
Grosvenor Casino Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Poker Supervisor in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the gaming industry, especially those who work at Grosvenor Casinos. A friendly chat can open doors and give you insider info on the Poker Supervisor role.
✨Tip Number 2
Show off your poker passion! When you get the chance to meet with hiring managers or during interviews, share your love for the game and any relevant experiences. It’s all about making that personal connection.
✨Tip Number 3
Prepare for situational questions! Think about how you’d handle disputes or ensure compliance in a poker setting. Practising these scenarios will help you shine during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Grosvenor Casinos family.
We think you need these skills to ace Poker Supervisor in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion for Poker: When writing your application, let your love for poker shine through! Share any relevant experiences or stories that highlight your enthusiasm and knowledge of the game. We want to see that you’re not just applying for a job, but that you genuinely care about the poker community.
Highlight Your Leadership Skills: As a Poker Supervisor, strong leadership is key. Make sure to include examples of how you've successfully led teams or managed operations in the past. We’re looking for someone who can inspire and guide others, so don’t be shy about showcasing your skills!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s poker-related! We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to find all the information you need about the role and our company. Plus, it shows us you’re serious about joining the Grosvenor Casinos family!
How to prepare for a job interview at Grosvenor Casino
✨Know Your Poker Inside Out
Make sure you brush up on your poker knowledge before the interview. Understand the rules, strategies, and nuances of different poker games. Being able to discuss these confidently will show that you're not just a supervisor but a true enthusiast.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight how you maintained a positive atmosphere in high-pressure situations, as this is crucial for a Poker Supervisor role.
✨Understand Compliance and Regulations
Familiarise yourself with gaming compliance and procedures relevant to the UK. Be ready to discuss how you would ensure that all operations run smoothly and fairly, as this is a key part of the job.
✨Emphasise Customer Service
Grosvenor Casinos values exceptional guest experiences. Think of specific instances where you've gone above and beyond for customers. This will demonstrate your commitment to creating a welcoming environment for players.
