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- Tasks: Lead a team of dealers to create an unforgettable poker experience for guests.
- Company: Join Grosvenor, the UK's leading casino operator with a focus on fun and safety.
- Benefits: Enjoy competitive pay, tips, free parking, and opportunities for career growth.
- Why this job: Be part of an exciting environment where you can develop skills and make lasting memories.
- Qualifications: Experience in hospitality and poker, with a passion for customer service.
- Other info: Dynamic role with a supportive team and a chance to shine in a vibrant setting.
The predicted salary is between 11 - 16 £ per hour.
Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for. Our casinos are an exciting and rewarding place to work with roles across all aspects of gaming and customer service with opportunities to develop your existing skills and learn new ones. If you want to build a career in casinos that’s fine with us; as the largest operator in the UK, we have lots of opportunity and structured development programmes. At Grosvenor we are a 24/7 operation committed to safer gambling for our customers and building an inclusive, diverse and engaged team.
Leading your team of dealers in a way to create a successful card room is a big ask. Using your skills and experience to entertain guests, keep your team engaged and remain commercially focused, you’ll be challenged daily. You’ll need to know the rules and provide a professionally dealt game of poker, be efficient and precise, but the trick is doing all of this with style in a way that makes for a memorable guest experience. As a card room supervisor you will have autonomy with a supported structure to deliver the best poker games through great service, well developed team and the ability to make the most of opportunities as they arise.
Responsibilities
- Welcome customers warmly into the business
- Live our values of Service, Teamwork, Ambition, Responsibility and Solutions
- Lead your team to provide efficient and dynamic service
- Support the Management Team with new initiatives, budget control and positively driving the business forward
- Coach and train team members to the highest standard
- Deliver an excellent quality experience by evaluating individual needs and acting upon this information
- Communicate effectively with colleagues and card room supervisor
- Create an environment of community and fun
- Develop the poker community via social media, promotions and marketing
- Maintain the security of the game, cash and assets
- Proactively comply with all regulation, particularly for licensing conditions, and safer gambling
Qualifications
- Positive attitude
- Experience of working successfully in a hospitality role
- Previous experience working as a poker dealer/supervisor
- Extensive knowledge of games operated in the poker room
- Fanatical about delivering unrivalled customer experience
- Ability to collaborate with the wider business
- Sound communication skills
- Comfortable with change and ability to embrace new ways of working
- Good interpersonal skills and conflict resolution
- Experience of working within high pressure environments
- Experience and confidence to deliver training and coaching
Additional Information
- Must have previous experience in a busy cardroom
- Free onsite car park
- £13.06 per hour plus night shift bonus and tips
Card Room Supervisor in Liverpool employer: Grosvenor Casino
Contact Detail:
Grosvenor Casino Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Card Room Supervisor in Liverpool
✨Tip Number 1
Get to know the company culture! Before your interview, check out Grosvenor's social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your poker knowledge! Brush up on the rules and strategies of the games you'll be supervising. Being able to discuss your experience and insights during the interview will demonstrate your passion and expertise.
✨Tip Number 3
Show off your leadership skills! Think of examples where you've successfully led a team or resolved conflicts. Sharing these stories will highlight your ability to create a fun and engaging environment for both staff and customers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple way to stand out and reinforce your enthusiasm for the role.
We think you need these skills to ace Card Room Supervisor in Liverpool
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of flair can make your application stand out and show us that you're a great fit for our team.
Tailor Your Application: Make sure to tailor your application to the Card Room Supervisor role. Highlight your relevant experience in hospitality and poker, and don’t forget to mention how you embody our values of Service, Teamwork, Ambition, Responsibility, and Solutions.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that get straight to the heart of your experience and skills. Avoid fluff and focus on what makes you the best candidate for the job!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to the right people and shows us that you’re serious about joining our team at Grosvenor.
How to prepare for a job interview at Grosvenor Casino
✨Know Your Poker Inside Out
Make sure you brush up on your poker rules and strategies before the interview. Being able to discuss different games and demonstrate your knowledge will show that you're not just a supervisor, but a true enthusiast who can engage with both the team and customers.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated your colleagues or resolved conflicts. This will help you illustrate your ability to create a positive environment and maintain high standards of service.
✨Emphasise Customer Experience
Grosvenor is all about delivering an unforgettable experience. Be ready to share specific instances where you went above and beyond for a customer. Highlighting your commitment to exceptional service will resonate well with the interviewers.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that test your problem-solving skills and ability to handle pressure. Think through potential challenges you might encounter as a card room supervisor and how you would address them, showcasing your quick thinking and adaptability.
