At a Glance
- Tasks: Lead and support the gaming team to ensure an exciting customer experience.
- Company: Join Grosvenor Casinos, the UK's most loved casinos, at the heart of community fun.
- Benefits: Enjoy competitive pay, tips, free parking, and 28 days holiday.
- Why this job: Be part of a dynamic team that values fun, fairness, and integrity in gaming.
- Qualifications: Experience in casino games and excellent customer service skills required.
- Other info: Must hold a current PFL issued by the Gambling Commission.
The predicted salary is between 24000 - 36000 £ per year.
Company Description
We are Grosvenor Casinos and we are on a journey to become the UK's most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends, and enjoy our fabulous food, drinks, and entertainment. We are on an exciting journey of growth, and it’s the ideal time to join us.
As a valued team member, you’ll receive the following benefits:
- Competitive hourly rate
- Tips: Receive a share of uncapped tips
- Premium Pay Night Allowance: An additional £1 per hour after midnight
- Free car parking
- Paid breaks
- Holiday Entitlement: 28 days of holiday to relax and recharge
- Nest Pension Scheme: We contribute 3% to your pension
- Life Insurance: Coverage provided for peace of mind
- Long Service Awards: Celebrate your career milestones with us
- Online learning: Access supplementary online courses to enhance your skills
- Uniform: We provide a free team uniform
- Retail Discount Scheme: Enjoy discounts and offers at selected retailers
- Employee Assistance Programme: Access to support and resources whenever you need them
- Food and Soft Drinks Discount: Enjoy 50% off food and soft drinks across all Grosvenor Casino & Mecca Bingo venues
Job Description
As a Gaming Supervisor, you’ll dive headfirst into the hustle and bustle of the gaming world. Your main goal is to excite and entertain all of our customers! You’ll play a pivotal role in the success of gaming operations. Your primary responsibility will be to lead, support, and manage the gaming team to ensure that customers receive an unparalleled experience. This involves not only optimizing operational efficiency but also guaranteeing an adequate supply of gaming products at all times. By fostering a positive, dynamic work environment, you’ll motivate your team to perform at their best, ensuring smooth operations and high levels of customer satisfaction. Your leadership directly impacts the overall gaming experience, making it enjoyable and seamless for all. You’ll serve as the gatekeeper of regulatory compliance, a vital aspect of the gaming sector, guaranteeing that all activities comply with legal standards and ethical principles. Additionally, you’ll manage the accurate upkeep of departmental records and documentation, crucial for smooth operations and compliance with regulations. Ultimately, you’ll be the foundation of the gaming floor, creating an environment built on excitement, fun, fairness, and integrity.
Qualifications
- Experience in operating and inspecting casino games
- Excellent customer service skills and the ability to deal with a range of demands and pressures
- Hold a current PFL issued by the Gambling Commission
Gaming Supervisor employer: Grosvenor Casino
Contact Detail:
Grosvenor Casino Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Gaming Supervisor
✨Tip Number 1
Familiarise yourself with the latest trends in the gaming industry. Understanding what excites customers and keeps them engaged can give you an edge during interviews, showing that you're not just passionate about gaming but also knowledgeable about its evolution.
✨Tip Number 2
Network with current or former employees of Grosvenor Casinos. They can provide valuable insights into the company culture and expectations for a Gaming Supervisor, which can help you tailor your approach when you apply.
✨Tip Number 3
Prepare to discuss your leadership style and how you motivate teams. As a Gaming Supervisor, you'll need to demonstrate your ability to create a positive work environment, so think of examples from your past experiences that highlight your skills in this area.
✨Tip Number 4
Brush up on your knowledge of regulatory compliance in the gaming sector. Being able to speak confidently about legal standards and ethical principles will show that you take the responsibilities of the role seriously and are ready to uphold the integrity of the gaming floor.
We think you need these skills to ace Gaming Supervisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Gaming Supervisor. Highlight your relevant experience in managing teams and ensuring customer satisfaction in your application.
Tailor Your CV: Customise your CV to reflect your experience in the gaming industry. Emphasise your leadership skills, customer service experience, and any relevant qualifications, such as a current PFL issued by the Gambling Commission.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the gaming industry and your ability to create an exciting environment for customers. Mention specific examples of how you've successfully managed teams or improved customer experiences in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Grosvenor Casino
✨Show Your Passion for Gaming
Make sure to express your enthusiasm for the gaming industry during the interview. Share any relevant experiences or stories that highlight your love for gaming and how it drives you to create an exciting atmosphere for customers.
✨Demonstrate Leadership Skills
As a Gaming Supervisor, you'll need to lead a team effectively. Prepare examples of past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to motivate others and maintain a positive work environment.
✨Understand Regulatory Compliance
Familiarise yourself with the legal standards and ethical principles governing the gaming sector. Be ready to discuss how you would ensure compliance in your role, as this is a crucial aspect of the position.
✨Customer Service Excellence
Prepare to showcase your customer service skills. Think of specific instances where you've gone above and beyond to meet customer needs, especially in high-pressure situations. This will demonstrate your ability to enhance the customer experience.