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- Tasks: Lead gaming activities and ensure an unforgettable customer experience.
- Company: Join Grosvenor, a growing casino brand focused on exciting gaming and customer service.
- Benefits: Enjoy opportunities for skill development, a vibrant work environment, and potential career growth.
- Why this job: Be part of a dynamic team that values customer relationships and continuous improvement.
- Qualifications: Experience in casino table games and strong customer service skills are essential.
- Other info: Commitment to responsible gambling and a secure environment is crucial.
The predicted salary is between 28800 - 43200 £ per year.
Grosvenor is on an exciting journey of growth. It’s a great time to join us. More than ever, we’re investing in our venues and our people to ensure we have the best gaming offering and the best people in the right places. We aim to excite and entertain all our customers, giving them a memorable experience they will want to return for. Our casinos are an exciting and rewarding place to work with roles across all aspects of gaming and customer service with opportunities to develop your existing skills and learn new ones. Why just work... when you can work, win & grow with us.
The role holder will be responsible for:
- Running the pit and other gaming activities.
- Supporting and managing the gaming team to provide the best customer experience.
- Optimising the efficiency of the gaming operation, ensuring that there is sufficient availability of gaming product and that occupancy is encouraged by creating an environment where customers are comfortable to play.
- Ensuring that gaming is delivered securely.
- Adopting and implementing the agreed customer service standards of the organisation.
- Engaging with customers, building relationships and listening to their views.
- Treating customers with respect, recognising customers as individuals and anticipating their needs.
- Resolving issues and disputes in a fair and equitable manner by using all available information and reaching decisions that treat customers consistently and fairly.
- Leading individuals and teams by role modelling a customer service ethos.
- Improving the ability of the team to resolve customer issues immediately without needing to ask their line manager.
- Providing absolute clarity of performance expectations supported with effective feedback, coaching, and being open to challenge where this can improve performance.
- Implementing ongoing daily coaching to create an environment where continuous improvement is an expectation.
- Relating customer feedback to the team in a way that empowers individuals to improve customer service.
- Monitoring the gaming tables to establish that those procedures in the Gaming Manual are being followed.
- Complying with all agreed procedures, guidelines, and manuals to the required standards.
- Being vigilant in areas/incidents that could lead to a threat to the security of the staff, customers, or company assets.
- Regularly inspecting the gaming equipment to maintain the secure operation of games and reporting and rectifying any irregularities in the equipment.
- Upholding the company's commitment to the protection of young and vulnerable people, in accordance with the company's responsible gambling policy and procedures.
Qualifications:
- Experience in dealing and inspecting table games in a casino environment.
- Excellent customer service skills and the ability to deal with a range of demands and pressures.
- Commitment to creating and running a team of gaming employees who feel respected and appreciated for their contribution.
- A consistent and objective approach to pit management.
- Implementing agreed actions in line with the club's gaming strategy.
- Ensuring the casino is a safe and secure place for customers and staff.
- All licensing objectives, especially those in relation to gaming and the sale and consumption of alcohol.
- The ability to work collaboratively and find flexible solutions.
Gaming Supervisor employer: Grosvenor Casino
Contact Detail:
Grosvenor Casino Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Gaming Supervisor
✨Tip Number 1
Familiarise yourself with the gaming operations and customer service standards specific to Grosvenor. Understanding their ethos will help you align your approach during interviews and demonstrate that you're a great fit for their team.
✨Tip Number 2
Network with current or former employees of Grosvenor, especially those in supervisory roles. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully managed teams or resolved customer issues. This will showcase your leadership skills and ability to enhance customer satisfaction, which is crucial for the Gaming Supervisor role.
✨Tip Number 4
Stay updated on the latest trends in the gaming industry and customer service best practices. Being knowledgeable about current developments will not only impress during interviews but also show your commitment to continuous improvement in the gaming environment.
We think you need these skills to ace Gaming Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the gaming industry, particularly any roles involving customer service or team management. Use specific examples to demonstrate your skills in dealing with table games and managing a team.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role of Gaming Supervisor at Grosvenor. Mention how your previous experiences align with their commitment to customer service and team development. Be sure to convey your understanding of the gaming environment and its challenges.
Showcase Customer Service Skills: Emphasise your excellent customer service skills in both your CV and cover letter. Provide examples of how you've successfully resolved customer issues or improved customer experiences in past roles, as this is crucial for the position.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential in the gaming industry.
How to prepare for a job interview at Grosvenor Casino
✨Show Your Passion for Gaming
Make sure to express your enthusiasm for the gaming industry during the interview. Share any relevant experiences or stories that highlight your love for gaming and customer service, as this will resonate well with Grosvenor's mission to excite and entertain customers.
✨Demonstrate Leadership Skills
As a Gaming Supervisor, you'll be expected to lead a team. Prepare examples of how you've successfully managed or supported a team in the past. Highlight your ability to motivate others and create a positive working environment, which is crucial for maintaining high customer service standards.
✨Understand Customer Service Excellence
Familiarise yourself with the key principles of excellent customer service. Be ready to discuss how you would engage with customers, build relationships, and handle disputes fairly. Showing that you can anticipate customer needs will set you apart from other candidates.
✨Know the Gaming Regulations
Brush up on the relevant gaming regulations and responsible gambling policies. Being knowledgeable about these aspects will demonstrate your commitment to creating a safe and secure environment for both customers and staff, which is a top priority for Grosvenor.
