At a Glance
- Tasks: Lead and support the gaming team to create an exciting customer experience.
- Company: Join Grosvenor Casinos, a vibrant community hub in the UK.
- Benefits: Competitive pay, tips, holiday entitlement, and discounts on food and retail.
- Other info: Flexible shifts in a fun, inclusive environment with growth opportunities.
- Why this job: Be part of a dynamic team and develop your career in the gaming industry.
- Qualifications: Experience in casino operations and excellent customer service skills required.
The predicted salary is between 30000 - 42000 £ per year.
Company Description
Join Us at Grosvenor Casinos
At Grosvenor Casinos, we don\'t just offer a place to work - we offer a place to belong.
Our casinos sit at the heart of communities across the UK. They\'re more than venues - they\'re vibrant, welcoming spaces where people come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment. And right now, we\'re on an exciting journey of growth - to become the UK\'s most loved casinos.
That\'s where you come in.
As a valued team member, you\'ll receive the following benefits:
- Competitive hourly pay rate
- Tips: Receive a share of uncapped tips
- Premium Pay Night Allowance: An additional 10% per hour after midnight
- Paid breaks
- Holiday Entitlement: 28 days of holiday to relax and recharge (based on full time contracts)
- Legal & General Pension Scheme: We contribute 3% to your pension.
- Life Insurance: Coverage provided for peace of mind
- Long Service Awards: Celebrate your career milestones with us
- Online learning: Access supplementary online courses to enhance your skills
- Uniform: We provide a free team uniform
- Retail Discount Scheme: Enjoy discounts and offers at selected retailers
- Employee Assistance Programme: Access to support and resources whenever you need them
- Food and Soft Drinks Discounts
Job Description
Grosvenor Casino, The Victoria Edgware Rd, London W2 2DT)
As a Gaming Supervisor you\'ll dive headfirst into the hustle and bustle of the gaming world. Your main goal being to excite and entertain all of our customers
You\'ll play a pivotal role in the success of any gaming operation, your primary responsibility will be to lead, support, and manage the gaming team to ensure that customers receive an unparalleled experience. This involves not only optimizing operational efficiency but also guaranteeing an adequate supply of gaming products at all times. By fostering a positive, dynamic work environment, you\'ll motivate your team to perform at their best, ensuring smooth operations and high levels of customer satisfaction. Your leadership directly impacts the overall gaming experience, making it enjoyable and seamless for all.
You\'ll serve as the gatekeeper of regulatory compliance, a vital aspect of the gaming sector, guaranteeing that all activities comply with legal standards and ethical principles. Additionally, you\'ll manage the accurate upkeep of departmental records and documentation, crucial for smooth operations and compliance with regulations.
Ultimately, you\'ll be the foundation of the gaming floor, creating an environment built on excitement, fun, fairness, and integrity.
This is a fantastic development opportunity to become a future manager at The Victoria, Grosvenor\'s flagship casino.
Qualifications
- Experience in operating and inspecting Casino games
- Excellent customer service skills and the ability to deal with a range of demands and pressures.
- Proven track record of developing and coaching staff
- Must have PML or be working towards attaining it
Additional Information
Be Part of What\'s Next
If you\'re looking for more than just a job - if you want to be part of a team that values passion, performance and care - we\'d love to hear from you.
We\'re building something special at Grosvenor Casinos. Join us and be part of it.
We\'re for Everyone
At Grosvenor Casinos and The Rank Group, we\'re committed to creating a workplace that\'s welcoming and inclusive. If you need any adjustments as part of your application or interview, just let us know — we\'re happy to help.
Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.
Candidates must be 18 years of age or older and have the legal right to work in the UK.
Gaming Supervisor in London employer: Grosvenor Casino
Grosvenor Casinos is an exceptional employer, offering a vibrant work culture where team members are valued and rewarded for their contributions. With competitive pay rates, generous benefits including uncapped tips and discounts on food and drinks, as well as access to an industry-leading rewards platform, employees can thrive both personally and professionally. Join us in our exciting growth journey and enjoy opportunities for recognition through our STARS awards and support from mental health first aiders, all while being part of a community-focused environment.
StudySmarter Expert Advice🤫
We think this is how you could land Gaming Supervisor in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Grosvenor Casino. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Grosvenor Casino
Don't be shy about reaching out to Grosvenor Casino directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Gaming Supervisor in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Grosvenor Casino and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Grosvenor Casino
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
