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- Tasks: Lead a team to deliver exceptional food and beverage services at Grosvenor Casino.
- Company: Grosvenor Casinos aims to be the UK's most loved casino group, offering fun and community vibes.
- Benefits: Enjoy competitive pay, a vibrant work environment, and opportunities for growth.
- Why this job: Join a dynamic team focused on customer excellence and creating memorable experiences.
- Qualifications: 12 months of F&B experience and strong leadership skills are essential; NVQ Level 2 is a plus.
- Other info: This is an entry-level, full-time position with a pay rate of ÂŁ12.45 per hour.
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Company Description
At Grosvenor Casinos, we\’re committed to becoming the UK\’s most loved casino group. Our venues are more than just places to play – they\’re community hubs where people can relax, socialise, and enjoy a safe and welcoming environment. With a diverse range of games, top-notch entertainment, and a fantastic selection of food and drinks, we\’re here to excite and entertain!
Company Description
At Grosvenor Casinos, we\’re committed to becoming the UK\’s most loved casino group. Our venues are more than just places to play – they\’re community hubs where people can relax, socialise, and enjoy a safe and welcoming environment. With a diverse range of games, top-notch entertainment, and a fantastic selection of food and drinks, we\’re here to excite and entertain!
As we embark on an exciting period of growth, there\’s never been a better time to join our team. We’re committed to customer excellence and ensuring not only our customers, but our colleagues are at the heart of everything we do. It\’s a great time to be part of Grosvenor Casinos as we continue to expand, innovate, and create memorable experiences for everyone.
Job Description
Grosvenor Casino Bournemouth BH1 2BZ
Pay Rate ÂŁ12.45 per hour.
As an F&B Team Leader, your role is pivotal in orchestrating the seamless delivery of food and beverage services that not only meet but exceed customer expectations. Your leadership will inspire a team to uphold the highest standards of professionalism and efficiency, ensuring every customer enjoys an engaging drinking and or dining experience that is flawless from start to finish.
You’ll inspire and motivate your team to provide a first-class service that leaves customers wanting to return time & time again and driving our mission to being the most loved Casinos in the UK.
Qualifications
- 12 months+ experience of working in a Food & Beverage operation with a proven track record of success.
- Strong and inclusive leadership skills where you have demonstrable experience of building a high performing team
If you have either an NVQ Level 2 in Hospitality or a relevant kitchen qualification that would be awesome – but not essential.
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Customer Service
-
Industries
Gambling Facilities and Casinos
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Food & Beverage Team Leader employer: Grosvenor Casino
Contact Detail:
Grosvenor Casino Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food & Beverage Team Leader
✨Tip Number 1
Familiarise yourself with Grosvenor Casinos' values and mission. Understanding their commitment to customer excellence and community engagement will help you align your answers during interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Highlight your leadership experience in food and beverage settings. Be ready to share specific examples of how you've motivated teams and improved service standards, as this role requires strong leadership skills.
✨Tip Number 3
Prepare to discuss how you handle customer feedback and complaints. Demonstrating your ability to turn a negative experience into a positive one will show that you can maintain the high standards Grosvenor Casinos strives for.
✨Tip Number 4
Network with current or former employees of Grosvenor Casinos if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Food & Beverage Team Leader
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Food & Beverage Team Leader position. Understand the key responsibilities and qualifications required, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 12 months+ experience in a Food & Beverage operation. Provide specific examples of how you've successfully led a team and delivered excellent customer service.
Showcase Leadership Skills: Grosvenor Casino values strong leadership. Make sure to include instances where you've motivated and inspired your team. Use action verbs and quantify your achievements to demonstrate your impact.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for the hospitality industry and your desire to contribute to Grosvenor Casino's mission. Mention why you want to work there and how you align with their values.
How to prepare for a job interview at Grosvenor Casino
✨Show Your Passion for Customer Service
Grosvenor Casinos values customer excellence, so make sure to express your enthusiasm for providing top-notch service. Share examples of how you've gone above and beyond for customers in previous roles.
✨Demonstrate Leadership Skills
As a Food & Beverage Team Leader, you'll need strong leadership abilities. Prepare to discuss your experience in building and motivating teams, and provide specific instances where your leadership made a positive impact.
✨Know the Brand and Its Values
Familiarise yourself with Grosvenor Casinos' mission and values. Understanding their commitment to being the UK's most loved casino group will help you align your answers with what they are looking for in a candidate.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in a fast-paced environment. Think of scenarios where you had to handle difficult situations or customer complaints, and be ready to explain how you resolved them effectively.
