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- Tasks: Lead a team to deliver exceptional food and beverage services at Grosvenor Casino.
- Company: Grosvenor Casinos aims to be the UK's most loved casino group, offering fun and community vibes.
- Benefits: Enjoy competitive pay, a vibrant work environment, and opportunities for growth.
- Why this job: Join a dynamic team focused on customer excellence and creating memorable experiences.
- Qualifications: 12 months of F&B experience and strong leadership skills are essential; NVQ Level 2 is a plus.
- Other info: This is an entry-level, full-time position with a pay rate of £12.45 per hour.
Overview
Food & Beverage Team Leader role at Grosvenor Casino, Bournemouth (Westover Road, BH1 2BZ).
Responsibilities
- Orchestrate the seamless delivery of food and beverage services to meet and exceed customer expectations.
- Lead and motivate a team to uphold the highest standards of professionalism and efficiency.
- Ensure every customer enjoys a positive dining and/or drinking experience from start to finish.
- Inspire a team to provide first-class service that contributes to Grosvenor Casinos being the most loved casinos in the UK.
Qualifications
- Strong and inclusive leadership skills with demonstrable experience of building a high-performing team
- Experience of working in a Food & Beverage operation
- NVQ Level 2 in Hospitality or a relevant kitchen qualification would be an advantage but is not essential
Benefits
- Hourly pay rate of £12.45
- Tips: Share of uncapped tips
- Premium Pay Night Allowance: An additional £1 per hour after midnight
- Paid breaks
- Holiday entitlement: 28 days of holiday (based on full-time contracts)
- Legal & General Pension Scheme: 3% employer contribution
- Life insurance
- Long service awards
- Online learning: Access to supplementary online courses
- Uniform provided
- Retail discount scheme
- Employee assistance programme
- Food and soft drinks discounts
Additional Information
- Role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends
- Candidates must be 18 years of age or older and have the legal right to work in the UK
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Food & Beverage Team Leader employer: Grosvenor Casino
Contact Detail:
Grosvenor Casino Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food & Beverage Team Leader
✨Tip Number 1
Familiarise yourself with Grosvenor Casinos' values and mission. Understanding their commitment to customer excellence and community engagement will help you align your answers during interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Highlight your leadership experience in food and beverage settings. Be ready to share specific examples of how you've motivated teams and improved service standards, as this role requires strong leadership skills.
✨Tip Number 3
Prepare to discuss how you handle customer feedback and complaints. Demonstrating your ability to turn a negative experience into a positive one will show that you can maintain the high standards Grosvenor Casinos strives for.
✨Tip Number 4
Network with current or former employees of Grosvenor Casinos if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Food & Beverage Team Leader
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Food & Beverage Team Leader position. Understand the key responsibilities and qualifications required, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 12 months+ experience in a Food & Beverage operation. Provide specific examples of how you've successfully led a team and delivered excellent customer service.
Showcase Leadership Skills: Grosvenor Casino values strong leadership. Make sure to include instances where you've motivated and inspired your team. Use action verbs and quantify your achievements to demonstrate your impact.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for the hospitality industry and your desire to contribute to Grosvenor Casino's mission. Mention why you want to work there and how you align with their values.
How to prepare for a job interview at Grosvenor Casino
✨Show Your Passion for Customer Service
Grosvenor Casinos values customer excellence, so make sure to express your enthusiasm for providing top-notch service. Share examples of how you've gone above and beyond for customers in previous roles.
✨Demonstrate Leadership Skills
As a Food & Beverage Team Leader, you'll need strong leadership abilities. Prepare to discuss your experience in building and motivating teams, and provide specific instances where your leadership made a positive impact.
✨Know the Brand and Its Values
Familiarise yourself with Grosvenor Casinos' mission and values. Understanding their commitment to being the UK's most loved casino group will help you align your answers with what they are looking for in a candidate.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in a fast-paced environment. Think of scenarios where you had to handle difficult situations or customer complaints, and be ready to explain how you resolved them effectively.
