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For Companies At a Glance
- Tasks: Support gaming products, manage installations, and ensure smooth operations across venues.
- Company: Join a leading company in the gaming industry with a focus on innovation.
- Benefits: Car allowance, staff uniform, and opportunities for travel across the Southern region.
- Why this job: Be part of an exciting field role that combines tech and gaming while making a real impact.
- Qualifications: Strong communication skills, team player, and experience as a Support Technician.
- Other info: Dynamic work environment with opportunities for growth and learning.
The predicted salary is between 30000 - 42000 £ per year.
Overview
As a Field Support Technician, you will be responsible to support the products within the gaming operation across the region and estate to maximise the revenue and profit opportunity. This role works closely with suppliers, support based teams and operations to ensure a quick response to requested product moves and to undertake product installations and alterations of layouts, ensuring all activities are carried out in accordance with company policy and health and safety.
Responsibilities
- Carry out gaming product moves as directed by the Technical Services Manager.
- Update software, when necessary, in order to keep all software based equipment fully up to date in line with company policy.
- Provide on-site training to club operations teams after installation of software or equipment updates and/or upgrades.
- Assist IT where possible with day to day on site problems.
- Act as liaison engineer to sub-contractors carrying out equipment maintenance.
- Investigate and identify potential new technology to the Technical Manager that may offer operational benefit to the company.
- Familiarize yourself with any existing and/or new gaming product or equipment so as to be able to carry out any gaming product moves thus minimising downtime.
Benefits
- Car allowance & staff uniform provided
- This role will cover the Southern region (London, Southampton, Bristol & Cardiff etc)
Qualifications
- Excellent communicator and interpersonal skills.
- Able to work flexibly and open to new ideas.
- Team player with the ability to be able to work on their own initiative.
- Excellent time management skills with the ability to prioritize work effectively.
- From time-to-time, additional hours and overnight stays may be required.
- Proven ability to maintain effective work performance while under pressure.
- Proven experience as a Support Technician or similar role.
- This is a field based role; you will be expected to travel each day to venues you are supporting.
Employment type
Full-time
Industry
Gambling Facilities and Casinos
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Field Support Technician employer: Grosvenor Casino
Contact Detail:
Grosvenor Casino Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Support Technician
✨Tip Number 1
Network like a pro! Reach out to people in the gaming industry, especially those who work as Field Support Technicians. Attend events or join online forums where you can connect with potential employers and learn about job openings.
✨Tip Number 2
Show off your skills! When you get the chance for an interview, be ready to discuss specific examples of how you've tackled technical issues in the past. This will demonstrate your problem-solving abilities and make you stand out.
✨Tip Number 3
Be proactive! If you see a company you're interested in, don’t wait for them to post a job. Reach out directly through our website and express your interest in working with them. You never know what opportunities might arise!
✨Tip Number 4
Stay flexible and open-minded! The gaming industry is always evolving, so being adaptable to new technologies and ideas will make you a valuable asset. Highlight this trait during interviews to show you're ready for anything.
We think you need these skills to ace Field Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Support Technician. We want to see how your skills match the role, so don’t be shy about showcasing your tech know-how and any previous field support experience.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Field Support Technician role. We love seeing enthusiasm, so let your personality come through while keeping it professional.
Show Off Your Communication Skills: Since this role involves liaising with various teams and suppliers, make sure to highlight your excellent communication skills in your application. We want to know how you handle interactions and keep everyone in the loop!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Grosvenor Casino
✨Know Your Tech
Make sure you brush up on the gaming products and equipment mentioned in the job description. Familiarise yourself with their functionalities and any recent updates. This will not only show your enthusiasm but also your readiness to hit the ground running.
✨Communication is Key
As a Field Support Technician, you'll need to communicate effectively with various teams. Practice explaining technical concepts in simple terms. Think about examples where you've successfully trained others or resolved issues through clear communication.
✨Show Your Flexibility
This role requires adaptability, so be prepared to discuss times when you've had to adjust your plans or work under pressure. Highlight your ability to manage time effectively and prioritise tasks, especially in a fast-paced environment.
✨Research the Company Culture
Understanding the company's values and culture can give you an edge. Look into their approach to health and safety, teamwork, and innovation. Be ready to share how your personal values align with theirs, showing that you're a great fit for the team.