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- Tasks: As an F&B Host, you'll greet and entertain customers, ensuring they have a memorable experience.
- Company: Join Grosvenor Casinos, the UK's most loved casinos, at the heart of community fun.
- Benefits: Enjoy flexible part-time hours, a vibrant work environment, and opportunities for growth.
- Why this job: Be the face of fun and hospitality, creating unforgettable moments for guests in a lively atmosphere.
- Qualifications: Bring a positive attitude, hospitality experience, and a passion for exceptional customer service.
- Other info: Must be available for shifts, including weekends and bank holidays.
We are Grosvenor Casinos and we are on a journey to become the UKs most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment.
As an F&B Host you will be the face of our business, greeting and entertaining our customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience. You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests expectations.
You will:
- Be customer obsessed and carry out your duties in a manner that will ensure that all customers have an amazing experience with us and can’t wait to return
- Be familiar and conversant with current promotions and products available to ensure that the customer can make the most of their visit
- Proactively offer and provide a friendly, efficient and prompt service of food and beverages - only delivering products you are proud of!
- Be aware of daily / weekly targets and contribute positively towards them
- Display a friendly and enthusiastic manner, responding positively to all customer requests in a polite and efficient way
- Replenish stocks so that the customer always has the opportunity to access products at all times
Qualifications:
- Positive attitude
- Experience of working successfully in a hospitality role
- Fanatical about delivering unrivalled customer experience
- Ability to collaborate with the wider business
- Sound communication skills
- Comfortable with change and ability to embrace new ways of working
- Must be able to work shifts at any time of the day, including weekends and bank holidays.
Additional Information:
- 24 hour contract
- Seniority level: Not Applicable
- Employment type: Part-time
- Job function: Customer Service
- Industries: Gambling Facilities and Casinos
F & B Host employer: Grosvenor Casino
Contact Detail:
Grosvenor Casino Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land F & B Host
✨Tip Number 1
Familiarise yourself with Grosvenor Casino's current promotions and menu offerings. This knowledge will not only help you engage with customers but also demonstrate your enthusiasm for the role during any interactions.
✨Tip Number 2
Showcase your customer service skills by sharing specific examples from your previous hospitality experience. Highlight moments where you went above and beyond to create a memorable experience for guests.
✨Tip Number 3
Be prepared to discuss how you handle busy environments and manage multiple tasks simultaneously. This is crucial in a fast-paced setting like a casino, and demonstrating your ability to thrive under pressure will set you apart.
✨Tip Number 4
Express your passion for creating a fun and engaging atmosphere. Share your ideas on how you would enhance the guest experience at Grosvenor Casino, as this shows initiative and a genuine interest in the role.
We think you need these skills to ace F & B Host
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an F&B Host at Grosvenor Casino. Highlight your customer service skills and any relevant experience in hospitality.
Tailor Your CV: Customise your CV to reflect your passion for customer service and any previous roles that demonstrate your ability to create a welcoming atmosphere. Use keywords from the job description to align your experience with their expectations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to creating memorable experiences for guests.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your tone is friendly and professional, reflecting the welcoming nature of the role.
How to prepare for a job interview at Grosvenor Casino
✨Show Your Passion for Customer Service
As an F&B Host, your enthusiasm for providing excellent customer service is crucial. Be prepared to share examples of how you've gone above and beyond for customers in previous roles, demonstrating your commitment to creating memorable experiences.
✨Know the Menu and Promotions
Familiarise yourself with the current food and drink offerings at Grosvenor Casino. During the interview, you might be asked about specific items or promotions, so showing that you’ve done your homework will impress the interviewers.
✨Demonstrate Teamwork Skills
Collaboration is key in a hospitality environment. Be ready to discuss how you’ve worked effectively within a team in the past, highlighting your ability to support colleagues and contribute positively to the overall atmosphere.
✨Embrace Flexibility and Adaptability
The role requires working shifts at various times, including weekends and bank holidays. Show your willingness to adapt to changing schedules and environments, and provide examples of how you've successfully managed change in previous jobs.
