Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service while managing live gaming experiences.
- Company: Join Grosvenor Casino, a vibrant hub for fun and entertainment in the community.
- Benefits: Enjoy a £1,000 joining incentive, paid breaks, and 50% off food and drinks.
- Why this job: Be part of an exciting growth journey in a dynamic and supportive environment.
- Qualifications: Must be 18+, have a fantastic personality, and hold a PFLC.
- Other info: Flexible hours including nights and weekends; teamwork is key!
The predicted salary is between 24000 - 42000 £ per year.
Join to apply for the Experienced Casino Dealer role at Grosvenor Casino.
As a skilled dealer, you will demonstrate expertise in delivering outstanding customer service through live gaming experiences. As a valued team member, you'll receive a number of benefits:
- £1,000 joining incentive, paid in two installments (T&C's apply)
- A share of uncapped tips
- Premium pay allowance after midnight (£1 per hour)
- Paid breaks
- 50% off food and soft drinks across all Grosvenor Casino & Mecca Bingo venues
- Industry-leading employee rewards platform. Enjoy savings on travel, restaurants, shopping and more!
- Monthly & yearly STARS awards
- Employee assistance programme and access to in-venue mental health first aiders
- NEST pension
We are Grosvenor Casinos and we are on a journey to become the UK's most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment. We are on an exciting journey of growth and it's the ideal time to join us.
As An Experienced Dealer You Will:
- Acknowledge, welcome and assist customers in gaming
- Understand the games, payouts and who are our high value members
- Connect with first time customers, explaining how the games are run
- Follow guidance from the CADS, gaming supervisor to meet table demand and deliver fantastic service on the gaming floor
- Be aware and hold as a high priority; safer gambling - looking out for signs of customers that display problem gambling & inform a manager
Qualifications:
- A fantastic personality
- Holder of a PFLC
- Collaborate and work as part of the wider casino team
- Live our values of Service, Teamwork, Ambition, Responsibility and Solutions
- Have the flexibility and be open to work any time of the day, including nights, weekends & bank holidays
Applicants must be 18+ & have right to work in the UK.
Experienced Casino Dealer employer: Grosvenor Casino
Contact Detail:
Grosvenor Casino Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experienced Casino Dealer
✨Tip Number 1
Familiarise yourself with the games offered at Grosvenor Casino. Understanding the rules, payouts, and strategies for popular games like blackjack and roulette will not only boost your confidence but also impress the hiring team during any discussions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've provided exceptional service in previous roles. Being able to articulate your experiences in connecting with customers will highlight your suitability for the role.
✨Tip Number 3
Network with current or former employees of Grosvenor Casino. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Be prepared to discuss your flexibility regarding working hours. Since the role requires availability during nights, weekends, and bank holidays, demonstrating your willingness to accommodate these shifts can set you apart from other candidates.
We think you need these skills to ace Experienced Casino Dealer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Experienced Casino Dealer. Familiarise yourself with the games, customer service expectations, and the importance of safer gambling.
Tailor Your CV: Highlight relevant experience in customer service and any previous roles in the gaming industry. Emphasise your skills in communication, teamwork, and your ability to work flexible hours.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and passion for the role. Mention specific experiences that demonstrate your expertise in delivering outstanding customer service and your understanding of gaming operations.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Grosvenor Casino
✨Showcase Your Customer Service Skills
As an Experienced Casino Dealer, your ability to provide outstanding customer service is crucial. Prepare examples of how you've successfully engaged with customers in previous roles, highlighting your communication skills and ability to create a welcoming atmosphere.
✨Know the Games Inside Out
Familiarise yourself with the games you'll be dealing. Understand the rules, payouts, and strategies involved. This knowledge will not only impress your interviewers but also demonstrate your commitment to delivering a fantastic gaming experience.
✨Emphasise Teamwork and Collaboration
Grosvenor Casino values teamwork, so be ready to discuss how you work well with others. Share experiences where you've collaborated effectively with colleagues to enhance the customer experience or resolve issues on the gaming floor.
✨Demonstrate Flexibility and Adaptability
The role requires flexibility in working hours, including nights and weekends. Be prepared to discuss your availability and any past experiences where you've adapted to changing schedules or demands in a fast-paced environment.
