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- Tasks: Deliver exceptional customer service while managing live gaming experiences.
- Company: Join Grosvenor Casinos, a community-focused brand on a growth journey.
- Benefits: Enjoy a £1,000 joining incentive, uncapped tips, and 50% off food and drinks.
- Why this job: Be part of a fun, dynamic team with opportunities for recognition and rewards.
- Qualifications: Bring your fantastic personality and a PFLC; teamwork and flexibility are key.
- Other info: Must be 18+ and eligible to work in the UK; night and weekend shifts required.
The predicted salary is between 36000 - 60000 £ per year.
As a skilled dealer, you will demonstrate expertise in delivering outstanding customer service through live gaming experiences. As a valued team member, you'll receive a number of benefits:
- £1,000 joining incentive, paid in two installments (T&C's apply)
- A share of uncapped tips
- Premium pay allowance after midnight (£1 per hour)
- 50% off food and soft drinks across all Grosvenor Casino & Mecca Bingo venues
- Industry-leading employee rewards platform. Enjoy savings on travel, restaurants, shopping and more!
- Monthly & yearly STARS awards
- Employee assistance programme and access to in-venue mental health first aiders
We are Grosvenor Casinos and we are on a journey to become the UK's most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment. We are on an exciting journey of growth and it's the ideal time to join us.
As an experienced dealer you will:
- Acknowledge, welcome and assist customers in gaming
- Understand the games, payouts and who our high value members are
- Connect with first-time customers, explaining how the games are run
- Follow guidance from the CADS and gaming supervisor to meet table demand and deliver fantastic service on the gaming floor
- Be aware and hold as a high priority safer gambling - looking out for signs of customers that display problem gambling and inform a manager
Qualifications
- A fantastic personality
- Holder of a PFLC
- Collaborate and work as part of the wider casino team
- Live our values of Service, Teamwork, Ambition, Responsibility and Solutions
- Have the flexibility and be open to work any time of the day, including nights, weekends & bank holidays
Applicants must be 18+ and have the right to work in the UK.
Experienced Casino Dealer employer: Grosvenor Casino
Contact Detail:
Grosvenor Casino Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experienced Casino Dealer
✨Tip Number 1
Familiarise yourself with the games offered at Grosvenor Casinos. Understanding the rules and nuances of each game will not only boost your confidence but also impress the hiring team during any interviews or assessments.
✨Tip Number 2
Showcase your customer service skills by preparing examples from your past experiences. Think about times when you went above and beyond for a customer, as this aligns perfectly with the values of delivering outstanding service.
✨Tip Number 3
Network with current or former employees of Grosvenor Casinos. They can provide valuable insights into the company culture and what the hiring managers are looking for, which can give you an edge in your application.
✨Tip Number 4
Be prepared to demonstrate your teamwork abilities. Since collaboration is key in a casino environment, think of specific instances where you successfully worked as part of a team to achieve a common goal.
We think you need these skills to ace Experienced Casino Dealer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Experienced Casino Dealer. Familiarise yourself with the games, customer service expectations, and the importance of safer gambling.
Tailor Your CV: Highlight your relevant experience in customer service and any previous roles as a dealer. Emphasise skills such as communication, teamwork, and your ability to work flexible hours.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and passion for the role. Mention specific experiences that demonstrate your expertise in delivering outstanding customer service and your understanding of gaming.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Grosvenor Casino
✨Showcase Your Customer Service Skills
As an experienced dealer, your ability to provide outstanding customer service is crucial. Prepare examples of how you've successfully engaged with customers in the past, especially in high-pressure situations.
✨Know the Games Inside Out
Familiarise yourself with the games you'll be dealing. Understand the rules, payouts, and strategies. This knowledge will not only impress your interviewers but also demonstrate your commitment to delivering a great gaming experience.
✨Emphasise Teamwork and Collaboration
Grosvenor Casinos values teamwork highly. Be ready to discuss how you’ve worked effectively within a team in previous roles. Highlight any experiences where you supported colleagues or contributed to a positive team environment.
✨Demonstrate Your Flexibility
The role requires flexibility in working hours. Be honest about your availability and express your willingness to work nights, weekends, and bank holidays. This shows that you're committed and ready to meet the demands of the job.
