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- Tasks: Deliver exceptional customer service while managing live gaming experiences.
- Company: Join Grosvenor Casinos, a community-focused brand on a growth journey.
- Benefits: Enjoy a £1,000 joining incentive, uncapped tips, and 50% off food and drinks.
- Why this job: Be part of a fun, dynamic team with opportunities for recognition and rewards.
- Qualifications: Must be 18+, have a fantastic personality, and hold a PFLC.
- Other info: Flexible hours required, including nights and weekends.
The predicted salary is between 36000 - 60000 £ per year.
As a skilled dealer, you will demonstrate expertise in delivering outstanding customer service through live gaming experiences. As a valued team member, you'll receive a number of benefits:
- £1,000 joining incentive, paid in two installments (T&C's apply)
- A share of uncapped tips
- Premium pay allowance after midnight (£1 per hour)
- 50% off food and soft drinks across all Grosvenor Casino & Mecca Bingo venues
- Industry-leading employee rewards platform. Enjoy savings on travel, restaurants, shopping and more!
- Monthly & yearly STARS awards
- Employee assistance programme and access to in-venue mental health first aiders
We are Grosvenor Casinos and we are on a journey to become the UK's most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment. We are on an exciting journey of growth and it's the ideal time to join us.
As an experienced dealer you will:
- Acknowledge, welcome and assist customers in gaming
- Understand the games, payouts and who are our high value members
- Connect with first time customers, explaining how the games are run
- Follow guidance from the CADS, gaming supervisor to meet table demand and deliver fantastic service on the gaming floor
- Be aware and hold as a high priority; safer gambling - looking out for signs of customers that display problem gambling & inform a manager
Qualifications:
- A fantastic personality
- Holder of a PFLC
- Collaborate and work as part of the wider casino team
- Live our values of Service, Teamwork, Ambition, Responsibility and Solutions
- Have the flexibility and be open to work any time of the day, including nights, weekends & bank holidays
Applicants must be 18+ & have right to work in the UK.
Experienced Casino Dealer employer: Grosvenor Casino
Contact Detail:
Grosvenor Casino Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experienced Casino Dealer
✨Tip Number 1
Familiarise yourself with the games offered at Grosvenor Casinos. Understanding the rules, payouts, and strategies will not only boost your confidence but also impress the hiring team during any interviews or discussions.
✨Tip Number 2
Showcase your customer service skills by engaging with potential customers in social settings. Practising how to connect with people and explain gaming concepts can help you stand out as a candidate who truly understands the importance of customer interaction.
✨Tip Number 3
Network with current or former employees of Grosvenor Casinos. They can provide valuable insights into the company culture and what the hiring managers are looking for, giving you an edge in your application process.
✨Tip Number 4
Be prepared to demonstrate your flexibility and teamwork skills. Think of examples from your past experiences where you successfully worked in a team or adapted to changing situations, as these qualities are highly valued in the casino environment.
We think you need these skills to ace Experienced Casino Dealer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Experienced Casino Dealer. Familiarise yourself with the gaming rules, customer service expectations, and the importance of safer gambling.
Tailor Your CV: Highlight your relevant experience in the casino industry, focusing on your customer service skills and any previous roles as a dealer. Use specific examples to demonstrate how you've excelled in similar positions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and passion for the role. Mention why you want to work at Grosvenor Casinos and how you align with their values of Service, Teamwork, Ambition, Responsibility, and Solutions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Grosvenor Casino
✨Showcase Your Customer Service Skills
As an experienced casino dealer, your ability to deliver outstanding customer service is crucial. Prepare examples of how you've successfully engaged with customers in previous roles, highlighting your communication skills and ability to create a welcoming atmosphere.
✨Demonstrate Game Knowledge
Familiarise yourself with the games you'll be dealing. Be ready to discuss the rules, payouts, and strategies for popular casino games. This shows your expertise and passion for the role, which can impress the interviewers.
✨Emphasise Teamwork and Collaboration
Grosvenor Casinos values teamwork, so be prepared to share experiences where you've worked effectively as part of a team. Highlight how you contribute to a positive team environment and support your colleagues on the gaming floor.
✨Understand Safer Gambling Practices
Safer gambling is a priority for Grosvenor Casinos. Familiarise yourself with responsible gambling practices and be ready to discuss how you would identify and assist customers who may be displaying signs of problem gambling.
