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- Tasks: Be the friendly face of our electronic gaming floor, creating unforgettable experiences for guests.
- Company: Join Grosvenor Casinos, a community-focused brand on a journey to become the UK's most loved casinos.
- Benefits: Enjoy £12.21 hourly pay, tips, paid breaks, 28 days holiday, and discounts on food and retail.
- Why this job: This role offers a vibrant atmosphere, opportunities for growth, and a chance to connect with people.
- Qualifications: No specific experience needed, just a positive attitude and willingness to learn in a team environment.
- Other info: Must be 18+, flexible to work nights and weekends in a 24/7 casino setting.
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Join to apply for the Electronic Gaming Host role at Grosvenor Casino
Company Description
We are Grosvenor Casinos and we are on a journey to become the UKs most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment.
Company Description
We are Grosvenor Casinos and we are on a journey to become the UKs most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment.
We are on an exciting journey of growth and it’s the ideal time to join us.
As a valued team member, you\’ll receive the following benefits:
- Hourly pay rate of £12.21
- Tips: Receive a share of uncapped tips
- Premium Pay Night Allowance: An additional £1 per hour after midnight** OR 10% per hour
- Paid breaks
- Holiday Entitlement: 28 days of holiday to relax and recharge (based on full time contracts)
- Nest Pension Scheme: We contribute 3% to your pension.
- Life Insurance: Coverage provided for peace of mind
- Long Service Awards: Celebrate your career milestones with us
- Online learning: Access supplementary online courses to enhance your skills
- Uniform: We provide a free team uniform
- Retail Discount Scheme: Enjoy discounts and offers at selected retailers
- Employee Assistance Programme: Access to support and resources whenever you need them
- Food and Soft Drinks Discounts
Job Description
As an Electronic Gaming Host, your role is pivotal in creating an unforgettable experience for our customers, you’ll be the welcoming face of our electronic gaming floor. Your enthusiasm for connecting with people will shine as you greet and attend to our guests, making them feel both valued and entertained.
Your job goes beyond mere interaction; it\’s about infusing every moment with excitement and care, ensuring that each guest\’s visit exceeds their expectations. Your efforts will foster a vibrant, engaging atmosphere that encourages guests to return time and again. You’ll create memorable experiences through thoughtful service and a friendly demeanour and will set the tone for a fantastic gaming adventure for every visitor.
Qualifications
- An understanding of the overall standard of the electronic gaming offer within the unit & those factors which impact its contribution to the business, together with a willingness to learn more about this product area
- Experience of working successfully in a hospitality role
- A positive attitude, great customer service and social skills
- A willingness to be a team player, ensuring high customer service standards are delivered
Additional Information
Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.
Candidates must be 18 years of age or older and have the legal right to work in the UK.
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Customer Service
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Industries
Gambling Facilities and Casinos
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Electronic Gaming Host employer: Grosvenor Casino
Contact Detail:
Grosvenor Casino Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Electronic Gaming Host
✨Tip Number 1
Familiarise yourself with the electronic gaming offerings at Grosvenor Casinos. Understanding the games and the overall atmosphere will help you connect better with guests and show your enthusiasm during interviews.
✨Tip Number 2
Highlight any previous experience in hospitality or customer service roles. Be ready to share specific examples of how you've created memorable experiences for customers, as this aligns perfectly with the role of an Electronic Gaming Host.
✨Tip Number 3
Demonstrate your flexibility and willingness to work night shifts and weekends. This is crucial in a 24/7 casino environment, so be prepared to discuss your availability during the interview.
✨Tip Number 4
Showcase your positive attitude and social skills. Practice engaging with friends or family in a friendly manner, as this will help you convey the warmth and enthusiasm needed to create a vibrant atmosphere for guests.
We think you need these skills to ace Electronic Gaming Host
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Electronic Gaming Host. Highlight your enthusiasm for customer service and your ability to create a welcoming atmosphere in your application.
Tailor Your CV: Customise your CV to reflect relevant experience in hospitality or customer service roles. Emphasise any skills that align with creating memorable experiences for guests, as this is crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and passion for the gaming industry. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to Grosvenor Casino's mission.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your tone is friendly and professional, reflecting the vibrant atmosphere of Grosvenor Casinos.
How to prepare for a job interview at Grosvenor Casino
✨Show Your Enthusiasm
As an Electronic Gaming Host, your energy and enthusiasm are key. Make sure to express your passion for customer service and creating memorable experiences during the interview. Share examples of how you've engaged with customers in previous roles.
✨Understand the Gaming Environment
Familiarise yourself with the electronic gaming offerings at Grosvenor Casinos. Research their games and understand what makes their gaming experience unique. This knowledge will demonstrate your genuine interest in the role and the company.
✨Highlight Your Hospitality Experience
Since the role requires a background in hospitality, be ready to discuss your previous experiences. Focus on specific situations where you provided excellent customer service or resolved issues effectively, showcasing your ability to create a welcoming atmosphere.
✨Prepare for Flexibility Questions
Given that the role involves working nights and weekends, be prepared to discuss your availability. Show that you're flexible and willing to adapt to the demands of the job, which is crucial in a 24/7 casino environment.
