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- Tasks: Be the friendly face of our electronic gaming floor, creating memorable experiences for guests.
- Company: Join Grosvenor Casinos, a community-focused venue aiming to be the UK's most loved casino.
- Benefits: Enjoy £12.21 per hour, tips, paid breaks, 28 days holiday, and discounts at retailers.
- Why this job: This role offers a fun atmosphere, opportunities for growth, and a chance to connect with people.
- Qualifications: Must be 18+, have hospitality experience, and a positive attitude towards customer service.
- Other info: Flexibility for night shifts and weekends is required in this vibrant 24/7 environment.
We are Grosvenor Casinos and we are on a journey to become the UKs most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment.
As a valued team member, you will receive the following benefits:
- Hourly pay rate of £12.21
- Tips: Receive a share of uncapped tips
- Premium Pay Night Allowance: An additional £1 per hour after midnight
- Paid breaks
- Holiday Entitlement: 28 days of holiday to relax and recharge (based on full time contracts)
- Nest Pension Scheme: We contribute 3% to your pension.
- Life Insurance: Coverage provided for peace of mind
- Long Service Awards: Celebrate your career milestones with us
- Online learning: Access supplementary online courses to enhance your skills
- Uniform: We provide a free team uniform
- Retail Discount Scheme: Enjoy discounts and offers at selected retailers
- Employee Assistance Programme: Access to support and resources whenever you need them
- Food and Soft Drinks Discounts
As an Electronic Gaming Host, your role is pivotal in creating an unforgettable experience for our customers. You will be the welcoming face of our electronic gaming floor. Your enthusiasm for connecting with people will shine as you greet and attend to our guests, making them feel both valued and entertained.
Your job goes beyond mere interaction; it is about infusing every moment with excitement and care, ensuring that each guest's visit exceeds their expectations. Your efforts will foster a vibrant, engaging atmosphere that encourages guests to return time and again. You will create memorable experiences through thoughtful service and a friendly demeanour and will set the tone for a fantastic gaming adventure for every visitor.
Qualifications:
- An understanding of the overall standard of the electronic gaming offer within the unit and those factors which impact its contribution to the business, together with a willingness to learn more about this product area
- Experience of working successfully in a hospitality role
- A positive attitude, great customer service and social skills
- A willingness to be a team player, ensuring high customer service standards are delivered
Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends. Candidates must be 18 years of age or older and have the legal right to work in the UK.
Seniority level: Entry level
Employment type: Part-time
Job function: Customer Service
Industries: Gambling Facilities and Casinos
Electronic Gaming Host employer: Grosvenor Casino
Contact Detail:
Grosvenor Casino Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Electronic Gaming Host
✨Tip Number 1
Familiarise yourself with the electronic gaming offerings at Grosvenor Casinos. Understanding the games and their features will help you engage with customers more effectively and show your enthusiasm for the role.
✨Tip Number 2
Highlight your customer service experience during any informal conversations or networking opportunities. Being able to share specific examples of how you've created memorable experiences for guests can set you apart from other candidates.
✨Tip Number 3
Demonstrate your flexibility and willingness to work night shifts and weekends. This is crucial in a 24/7 casino environment, so be prepared to discuss your availability openly.
✨Tip Number 4
Connect with current employees on social media platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which you can leverage during your application process.
We think you need these skills to ace Electronic Gaming Host
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Electronic Gaming Host. Familiarise yourself with the gaming environment and the importance of customer service in creating memorable experiences.
Tailor Your CV: Highlight any relevant experience in hospitality or customer service roles. Emphasise your social skills, positive attitude, and ability to work in a team, as these are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Grosvenor Casinos and how you can contribute to their mission of becoming the UK's most loved casinos.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Grosvenor Casino
✨Show Your Enthusiasm
As an Electronic Gaming Host, your energy and enthusiasm are key. Make sure to express your passion for customer service and creating memorable experiences during the interview.
✨Demonstrate Your Social Skills
Since this role involves interacting with guests, be prepared to showcase your social skills. Share examples of how you've successfully engaged with customers in previous roles.
✨Understand the Gaming Environment
Familiarise yourself with the electronic gaming offerings at Grosvenor Casinos. Showing that you understand the gaming environment will demonstrate your commitment and readiness for the role.
✨Highlight Teamwork Experience
This position requires a team player mentality. Be ready to discuss your experience working in teams and how you contribute to maintaining high customer service standards.
