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- Tasks: Be the face of Grosvenor, creating memorable experiences for electronic gaming customers.
- Company: Join Grosvenor, a leading casino brand focused on growth and exceptional customer service.
- Benefits: Enjoy opportunities for skill development, a fun work environment, and potential perks.
- Why this job: Work in an exciting atmosphere where you can engage with customers and make a difference.
- Qualifications: Experience in hospitality and a passion for electronic gaming are essential.
- Other info: Embrace a culture of teamwork, ambition, and responsibility while promoting safer gambling.
The predicted salary is between 24000 - 36000 £ per year.
Grosvenor is on an exciting journey of growth. It’s a great time to join us. More than ever, we’re investing in our venues and our people to ensure we have the best gaming offering and the best people in the right places. We aim to excite and entertain all our customers, giving them a memorable experience they will want to return for. Our casinos are an exciting and rewarding place to work with roles across all aspects of gaming and customer service with opportunities to develop your existing skills and learn new ones.
As an Electronic Gaming Host, you will be the face of our business, greeting and looking after our electronic gaming customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience. You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests' expectations.
- Get to know your regular customers and their playing style and preferences, ensuring you tailor the experience to their needs.
- Live our values of Service, Teamwork, Ambition, Responsibility, and Solutions.
- Work with your colleagues to provide efficient and dynamic service across leisure, food, and beverage.
- Ensure you keep your customers informed of the latest developments in electronic gaming and in our online offer, with the intention of them becoming members of Grosvenor online.
- Proactively comply with all regulations, particularly for alcohol licensing conditions, food safety, and always promote and champion safer gambling.
Qualifications:
- Experience of working successfully in a hospitality role.
- Knowledge of and passion for electronic gaming.
- Fanatical about delivering unrivaled customer experience.
- Ability to collaborate with the wider business.
- Sound communication skills.
- Comfortable with change and ability to embrace new ways of working.
Contact Detail:
Grosvenor Casino Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Electronic Gaming Host
✨Tip Number 1
Familiarise yourself with the latest trends in electronic gaming. Being knowledgeable about new games and technologies will not only impress your interviewers but also show your genuine passion for the industry.
✨Tip Number 2
Practice your customer service skills by engaging with people in various settings. Whether it's through volunteering or part-time work, demonstrating your ability to create memorable experiences will set you apart.
✨Tip Number 3
Network with current employees or professionals in the gaming industry. They can provide valuable insights into the company culture at Grosvenor and may even offer tips on how to excel in your role as an Electronic Gaming Host.
✨Tip Number 4
Showcase your adaptability during the application process. Highlight any experiences where you've successfully navigated change or embraced new challenges, as this aligns with Grosvenor's values and expectations.
We think you need these skills to ace Electronic Gaming Host
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand what Grosvenor is looking for in an Electronic Gaming Host. Highlight your relevant experience in hospitality and customer service.
Tailor Your CV: Make sure your CV reflects your passion for electronic gaming and your experience in hospitality. Use specific examples that demonstrate your ability to create memorable customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how you align with their values of Service, Teamwork, Ambition, Responsibility, and Solutions.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise.
How to prepare for a job interview at Grosvenor Casino
✨Show Your Passion for Gaming
Make sure to express your enthusiasm for electronic gaming during the interview. Share any personal experiences or knowledge you have about different games, as this will demonstrate your genuine interest and help you connect with the interviewers.
✨Emphasise Customer Service Skills
Since the role is all about creating memorable experiences for customers, highlight your previous experience in hospitality or customer service. Provide specific examples of how you've gone above and beyond to ensure customer satisfaction.
✨Demonstrate Teamwork
Grosvenor values teamwork highly, so be prepared to discuss how you've successfully collaborated with colleagues in past roles. Share stories that showcase your ability to work well in a team environment and contribute to a positive atmosphere.
✨Be Ready for Change
The gaming industry is constantly evolving, so show that you're adaptable and open to new ways of working. Discuss any experiences where you've had to embrace change and how you managed to thrive in those situations.
