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- Tasks: Be the friendly face of our electronic gaming floor, ensuring guests feel valued and entertained.
- Company: Join Grosvenor Casinos, a vibrant community hub with a welcoming atmosphere.
- Benefits: Earn £12.42 per hour, plus tips, paid breaks, and 28 days holiday.
- Why this job: Create memorable experiences for guests while working in a fun, dynamic environment.
- Qualifications: Customer service experience and a positive attitude are essential.
- Other info: Flexible shifts in a 24/7 casino; perfect for students looking for part-time work.
Job Description
As an Electronic Gaming Host, your role is pivotal in creating an unforgettable experience for our customers. You’ll be the welcoming face of our electronic gaming floor, greeting and attending to guests to make them feel valued and entertained. You’ll foster a vibrant, engaging atmosphere that encourages guests to return time and again through thoughtful service and a friendly demeanor.
Responsibilities
- Greet and attend to guests on the electronic gaming floor to create a welcoming and entertaining environment.
- Ensure each guest’s visit exceeds expectations through thoughtful service and engagement.
Qualifications
- An understanding of the overall standard of the electronic gaming offer within the unit and factors impacting its contribution to the business, with willingness to learn more about this product area.
- Experience in working successfully in a hospitality role.
- A positive attitude, great customer service and social skills.
- A willingness to be a team player, ensuring high customer service standards are delivered.
Benefits
- Hourly pay rate of £12.42
- Tips: Receive a share of uncapped tips
- Premium Pay Night Allowance: An additional £1 per hour after midnight
- Paid breaks
- Holiday Entitlement: 28 days of holiday (full-time contracts)
- Legal & General Pension Scheme: 3% employer contribution
- Life Insurance: Coverage provided
- Long Service Awards: Recognising career milestones
- Online learning: Access supplementary online courses
- Uniform: Free team uniform
- Retail Discount Scheme: Discounts at selected retailers
- Employee Assistance Programme: Support and resources when needed
- Food and Soft Drinks Discounts
Additional Information
- Be Part of What’s Next: If you’re seeking a role that values passion, performance and care, we’d love to hear from you.
- We’re building something special at Grosvenor Casinos. Join us and be part of it.
- We’re for Everyone: Grosvenor Casinos and The Rank Group are committed to a welcoming and inclusive workplace. If you need adjustments for your application or interview, please let us know.
- This role operates in a 24/7 casino environment and requires flexibility to work night shifts and weekends.
- Candidates must be 18 years of age or older and have the legal right to work in the UK.
- A Personal Functional Licence is required for the job role.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Customer Service
Industries
- Gambling Facilities and Casinos
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Electronic Gaming Host employer: Grosvenor Casino
Contact Detail:
Grosvenor Casino Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Electronic Gaming Host
✨Tip Number 1
Get to know the company culture! Before your interview, check out Grosvenor Casinos' social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! As an Electronic Gaming Host, you'll be interacting with guests all the time. Role-play scenarios with friends or family to get comfortable with greeting guests and handling different situations.
✨Tip Number 3
Dress to impress! Even if it’s a casual setting, looking smart can make a great first impression. Choose an outfit that reflects your personality while still being professional—this shows you care about the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and the perks of working at Grosvenor Casinos right there.
We think you need these skills to ace Electronic Gaming Host
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your enthusiasm for the role and the vibrant atmosphere at Grosvenor Casinos.
Tailor Your Application: Make sure to tailor your application to the Electronic Gaming Host role. Highlight any relevant experience in hospitality or customer service, and mention your understanding of electronic gaming. This will help us see why you’re a great fit!
Keep It Clear and Concise: We appreciate clarity, so keep your application clear and to the point. Use bullet points if needed, and make sure to proofread for any typos or errors. A polished application shows us you care!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Grosvenor Casino
✨Know Your Gaming Stuff
Make sure you brush up on your knowledge of electronic gaming. Familiarise yourself with the different games and their rules, as well as any recent trends in the gaming industry. This will show your passion for the role and help you connect with guests.
✨Show Off Your People Skills
As an Electronic Gaming Host, you'll be interacting with guests all the time. Practice your communication skills and think about how you can create a welcoming atmosphere. Be ready to share examples of how you've provided excellent customer service in the past.
✨Dress to Impress
Even though you’ll get a free uniform, it’s important to look polished and professional for your interview. Choose smart attire that reflects the vibrant environment of Grosvenor Casinos. First impressions matter, so make sure you’re looking sharp!
✨Be Ready for Flexibility
Since this role requires working nights and weekends, be prepared to discuss your availability during the interview. Show that you're flexible and willing to adapt to the needs of the casino. This will demonstrate your commitment to being a valuable team member.
