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- Tasks: Deliver top-notch service as you park and return customer cars at our vibrant casino.
- Company: Join Grosvenor Casinos, the UK's premier gaming venue with a rich 60-year history.
- Benefits: Enjoy perks like free meals, premium pay after midnight, and 50% off food and drinks.
- Why this job: Be part of an exciting team in a dynamic environment focused on customer excellence and community.
- Qualifications: Must hold a full clean UK driving licence and be 18+ with the right to work in the UK.
- Other info: Full and part-time roles available, including night shifts and weekends.
The predicted salary is between 27747 - 38846 £ per year.
Located in the heart of London, The Victoria is Grosvenor Casinos flagship venue and has been entertaining our valued customers for 60 years. We are set to enhance our vision with an upcoming £16 million refurbishment, positioning it as the premier gaming venue of choice in the UK for both our customers and team members. With the biggest poker room in the UK, two floors of live gaming as well as an engaged and welcoming team, what’s not to love?
At Grosvenor Casinos, we are committed to becoming the UK’s most loved casino group. Our venues are more than just places to play—they're community hubs where people can relax, socialise, and enjoy a safe and welcoming environment. With a diverse range of games, top-notch entertainment, and a fantastic selection of food and drinks, we’re here to excite and entertain!
As we embark on an exciting period of growth, there’s never been a better time to join our team. We’re committed to customer excellence and ensuring not only our customers but our colleagues are at the heart of everything we do.
Job Description
Giving a high quality professional service to our customers shows them how much we value them. As a Grosvenor customer valet driver, you will make that all important first and last impression on our customers as they arrive at and leave the casino.
You will be responsible for parking and returning customer cars ensuring the security of their vehicles, and supporting our reception team during peak times.
- Ensure through your professionalism, appearance and interaction that your customers feel their car will be looked after safely and securely.
- Be committed to providing the highest level of customer service ensuring your department is always cleaned and maintained.
- Make sure no unauthorised vehicles are parked in the unit’s car park, or in any parking spaces reserved for or allocated to the unit.
- Maintain the casino VIP car to the highest standards of cleanliness.
- Ensure you behave in a way that promotes safer gambling.
Qualifications
- Hold a full clean UK driving licence
- Previous experience as driver (desirable)
- Must be 18+ and have right to work in the UK
- Full and part time positions available - the role will include night shifts and weekends.
Salary from £27,747 per annum (Based on full time hours). As a valued team member, you’ll receive a number of benefits, including premium pay allowance after midnight, free meal on shift, opportunity for overtime at 1.5 hours, an exciting and full social calendar and 50% off food and soft drinks at Mecca and Grosvenor venues.
Customer Valet Driver employer: Grosvenor Casino
Contact Detail:
Grosvenor Casino Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Valet Driver
✨Tip Number 1
Familiarise yourself with the location of Grosvenor Casinos and its facilities. Knowing the layout and key areas will help you navigate efficiently during your interview and demonstrate your enthusiasm for the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples from previous experiences where you went above and beyond for a customer. This will highlight your commitment to providing excellent service, which is crucial for a Customer Valet Driver.
✨Tip Number 3
Dress professionally and maintain a polished appearance when attending any interviews or interactions with the team. First impressions matter, especially in a role that involves customer interaction.
✨Tip Number 4
Be prepared to discuss your driving experience and knowledge of vehicle safety. Highlighting your understanding of secure parking practices will reassure the hiring team of your capability to handle customer vehicles responsibly.
We think you need these skills to ace Customer Valet Driver
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Customer Valet Driver position. Tailor your application to highlight relevant experience and skills.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your driving experience, customer service skills, and any relevant qualifications. Highlight your full clean UK driving licence and any previous roles that demonstrate your ability to provide excellent customer service.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you want to work at Grosvenor Casinos and how your skills align with their commitment to customer excellence.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Grosvenor Casino
✨Dress to Impress
Make sure to wear smart, professional attire that reflects the high standards of Grosvenor Casinos. First impressions matter, and looking polished will show your commitment to the role.
✨Know the Company
Familiarise yourself with Grosvenor Casinos' values and mission. Understanding their commitment to customer excellence and community engagement will help you align your answers with what they are looking for.
✨Showcase Your Customer Service Skills
Be prepared to discuss your previous experiences in customer service. Highlight specific examples where you went above and beyond to ensure customer satisfaction, as this is crucial for a valet driver role.
✨Demonstrate Your Driving Experience
Since a full clean UK driving licence is required, be ready to talk about your driving history. Mention any relevant experience you have, especially in high-pressure environments or with luxury vehicles.
