Customer Service Host

Join us at Grosvenor Casinos – a family‑owned group that offers more than a job, it offers belonging.

Overview

Grosvenor Casino, The Victoria (Edgware Road, London, W2 2DT) is looking for a Customer Service Host. In this role you will be the welcoming face of our gaming floor, creating memorable experiences for our guests.

Responsibilities

Your key responsibilities include:

• Greeting guests and attending to their needs.
• Setting a friendly and engaging tone throughout the gaming floor.
• Ensuring guests feel valued and entertained.
• Collaborating closely with other team members to maintain high service standards.

Qualifications

• Understanding of the electronic gaming offer and willingness to learn.
• Experience in a hospitality role.
• Positive attitude, excellent customer service and social skills.
• Team player mindset, ensuring delivery of high customer service standards.
• Arabic speaking skills required.

Benefits

• Competitive hourly pay rate.
• Premium night allowance: additional 10% per hour after midnight.
• Free meal on shift.
• Paid breaks.
• Holiday entitlement: 28 days (full‑time).
• Pension scheme: 3% contribution.
• Life insurance coverage.
• Long service awards.
• Online learning courses.
• Free team uniform.
• Retail discount scheme.
• Employee assistance programme.
• Food and soft drink discounts.

Working Hours & Requirements

The role operates within a 24/7 casino environment and requires flexibility for night shifts and weekends. Candidates must be 18 years or older with the legal right to work in the UK.

Equality & Inclusion

At Grosvenor Casinos and The Rank Group we are committed to creating a welcoming and inclusive workplace. If you need adjustments during your application or interview, let us know – we’re happy to help.