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- Tasks: Engage customers, support dealers, and ensure smooth gaming operations.
- Company: Join Grosvenor Casinos, the UK's most loved casino brand.
- Benefits: Enjoy ÂŁ13.46/hour, tips, paid breaks, 28 days holiday, and more!
- Why this job: Be at the heart of the action in a fun, dynamic environment.
- Qualifications: Must be 18+, have a PFL, and experience as a casino dealer.
- Other info: Flexible shifts required; night and weekend work included.
The predicted salary is between 27800 - 39000 ÂŁ per year.
Join to apply for the Customer & Dealer Support (CADS) role at Grosvenor Casino
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Join to apply for the Customer & Dealer Support (CADS) role at Grosvenor Casino
Company Description
We are Grosvenor Casinos and we are on a journey to become the UKs most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment.
Company Description
We are Grosvenor Casinos and we are on a journey to become the UKs most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment.
We are on an exciting journey of growth and it’s the ideal time to join us.
As a valued team member, you\’ll receive the following benefits:
- Hourly pay rate of ÂŁ13.46
- Tips: Receive a share of uncapped tips
- Premium pay night allowance: An additional ÂŁ1 per hour after midnight
- Paid breaks
- Holiday entitlement: 28 days of holiday to relax and recharge (based on full time contracts)
- Pension scheme: We contribute 3% to your pension
- Life insurance:Coverage provided for peace of mind
- Long service awards: Celebrate your career milestones with us
- Online learning: Access supplementary online courses to enhance your skills
- Uniform: We provide a free team uniform
- Retail discount scheme: Enjoy discounts and offers at selected retailers
- Employee assistance programme: Access to support and resources whenever you need them
- Food and soft drinks discounts
Job Description
We’re looking for confident, competent dealers to step into a dynamic Customer & Dealer Support role — where your experience meets leadership on the gaming floor.
In this role, you’ll be the driving force behind smooth table operations, supporting dealers, engaging customers, and ensuring every game is secure, interactive, and unforgettable.
From greeting guests and explaining games to supervising tables and upholding safer gambling standards — you’ll be right at the heart of the action.
Qualifications
- Current PFL issued by the Gambling Commission
- Proven experience as a competent casino dealer
- Strong understanding of table security, game integrity, and safer gambling practices
- Excellent communication and customer service skills
- Confidence to supervise tables and support the wider casino team
Additional Information
Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.
Candidates must be 18 years of age or older and have the legal right to work in the UK.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Customer Service
-
Industries
Gambling Facilities and Casinos
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Customer & Dealer Support (CADS) employer: Grosvenor Casino
Contact Detail:
Grosvenor Casino Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer & Dealer Support (CADS)
✨Tip Number 1
Familiarise yourself with Grosvenor Casinos' values and mission. Understanding their goal to become the UK's most loved casinos will help you align your responses during interviews and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Brush up on your knowledge of table games and customer service best practices. Being able to demonstrate your expertise in these areas will set you apart, especially since the role requires strong communication and customer engagement skills.
✨Tip Number 3
Network with current or former employees of Grosvenor Casinos. They can provide valuable insights into the company culture and what it takes to succeed in the Customer & Dealer Support role, giving you an edge in your application process.
✨Tip Number 4
Prepare for situational questions related to customer service and conflict resolution. Think of examples from your past experiences where you successfully handled challenging situations, as this will showcase your problem-solving abilities and readiness for the dynamic casino environment.
We think you need these skills to ace Customer & Dealer Support (CADS)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Customer & Dealer Support role. Highlight your relevant experience in your application to show how you can contribute to Grosvenor Casino's mission.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your experience as a casino dealer, your understanding of table security, and your customer service skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the gaming industry and your commitment to providing excellent customer service. Mention specific examples from your past roles that demonstrate your ability to engage customers and support your team.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Grosvenor Casino
✨Showcase Your Customer Service Skills
In the Customer & Dealer Support role, excellent communication and customer service skills are crucial. Be prepared to share specific examples from your past experiences where you successfully engaged with customers or resolved issues.
✨Demonstrate Your Knowledge of Gaming Operations
Familiarise yourself with table security, game integrity, and safer gambling practices. During the interview, highlight your understanding of these concepts and how they contribute to a safe and enjoyable gaming environment.
✨Exude Confidence and Leadership
As a potential supervisor on the gaming floor, it's important to display confidence in your abilities. Practice speaking clearly and assertively about your experience as a dealer and how you can support the wider casino team.
✨Prepare for Flexibility Questions
Since the role requires working nights and weekends, be ready to discuss your availability. Show that you are adaptable and willing to meet the demands of a 24/7 casino environment, which is key to succeeding in this position.