At a Glance
- Tasks: Engage customers, support dealers, and ensure smooth gaming operations.
- Company: Join Grosvenor Casinos, the UK's most loved casino brand.
- Benefits: Enjoy £13.46/hour, tips, paid breaks, 28 days holiday, and more!
- Other info: Flexible shifts required; night and weekend work included.
- Why this job: Be at the heart of the action in a fun, dynamic environment.
- Qualifications: Must be 18+, have a PFL, and experience as a casino dealer.
The predicted salary is between 27800 - 39000 £ per year.
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Company Description
We are Grosvenor Casinos and we are on a journey to become the UKs most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment.
Company Description
We are Grosvenor Casinos and we are on a journey to become the UKs most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment.
We are on an exciting journey of growth and it’s the ideal time to join us.
As a valued team member, you\'ll receive the following benefits:
- Hourly pay rate of £13.46
- Tips: Receive a share of uncapped tips
- Premium pay night allowance: An additional £1 per hour after midnight
- Paid breaks
- Holiday entitlement: 28 days of holiday to relax and recharge (based on full time contracts)
- Pension scheme: We contribute 3% to your pension
- Life insurance:Coverage provided for peace of mind
- Long service awards: Celebrate your career milestones with us
- Online learning: Access supplementary online courses to enhance your skills
- Uniform: We provide a free team uniform
- Retail discount scheme: Enjoy discounts and offers at selected retailers
- Employee assistance programme: Access to support and resources whenever you need them
- Food and soft drinks discounts
We’re looking for confident, competent dealers to step into a dynamic Customer & Dealer Support role — where your experience meets leadership on the gaming floor.
In this role, you’ll be the driving force behind smooth table operations, supporting dealers, engaging customers, and ensuring every game is secure, interactive, and unforgettable.
From greeting guests and explaining games to supervising tables and upholding safer gambling standards — you’ll be right at the heart of the action.
Qualifications
- Current PFL issued by the Gambling Commission
- Proven experience as a competent casino dealer
- Strong understanding of table security, game integrity, and safer gambling practices
- Excellent communication and customer service skills
- Confidence to supervise tables and support the wider casino team
Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.
Candidates must be 18 years of age or older and have the legal right to work in the UK.
Seniority level
Seniority level
Not Applicable
Employment type
Employment type
Full-time
Job function
Job function
Customer ServiceIndustries
Gambling Facilities and Casinos
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#J-18808-LjbffrCustomer & Dealer Support (CADS) employer: Grosvenor Casino
Grosvenor Casinos is an exceptional employer, dedicated to creating a vibrant and inclusive work environment where team members are valued and supported. With competitive pay, generous holiday entitlement, and opportunities for professional growth through online learning, employees can thrive both personally and professionally. Located at the heart of communities, Grosvenor Casinos offers a unique chance to be part of a dynamic team that prioritises fun, engagement, and customer satisfaction in a lively casino atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Customer & Dealer Support (CADS)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Grosvenor Casino. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Grosvenor Casino before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer & Dealer Support (CADS)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Grosvenor Casino:Your cover letter is your chance to shine! Tell us why you want to work at Grosvenor Casino specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Grosvenor Casino!
How to prepare for a job interview at Grosvenor Casino
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
