Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team to create unforgettable customer experiences in a vibrant casino environment.
- Company: Join Grosvenor Casinos, the UK's most loved casinos, at the heart of community entertainment.
- Benefits: Enjoy flexible working hours, a fun atmosphere, and opportunities for personal growth.
- Why this job: Be part of an exciting growth journey while championing safer gambling and customer excellence.
- Qualifications: Proven leadership skills, a Personal Management Licence, and a passion for customer service are essential.
- Other info: This role requires flexibility for night shifts and weekends in a 24/7 casino environment.
The predicted salary is between 48000 - 72000 ÂŁ per year.
Join to apply for the Casino Manager role at Grosvenor Casino
2 days ago Be among the first 25 applicants
Join to apply for the Casino Manager role at Grosvenor Casino
Get AI-powered advice on this job and more exclusive features.
Company Description
We are Grosvenor Casinos and we are on a journey to become the UKs most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment.
Company Description
We are Grosvenor Casinos and we are on a journey to become the UKs most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment.
We are on an exciting journey of growth and it’s the ideal time to join us.
Job Description
Grosvenor Casino, Gloucester Road (Harrington Gardens, South Kensington, London SW7 4LJ)
Get a buzz from creating customer experiences which excite and entertain? Pride yourself on being an excellent leader, able to coach and mentor teams to drive results? Then we’ve got the perfect opportunity for you…
We’re looking for a passionate, customer focused Casino Manager for our team at The Gloucester Road Grosvenor Casino London, to support the General Manager in developing and implementing a business plan that delivers success for your stakeholders; the customer, the employee, the shareholder, the local community and the regulator.
You Will
- Be an integral part of the casino management team, striving to maximise performance in all areas of your casino. Deliver an excellent product and customer experience whilst upholding the principles of safer gambling through all hosting activities in the Casino.
- Support the Management Team in driving the performance of the casino measured against a balanced scorecard of targets covering finance, customer service, and team metrics.
- Champion and role model our values of Service, Teamwork, Ambition, Responsibility and Solutions
- Be a key part of a highly capable management team who are fanatical about safer gambling, customer excellence and a quality product managing shifts to deliver on these elements.
- Develop, coach and mentor a strong team of multi skilled employees ensuring they deliver the Grosvenor brand experience across gaming, leisure and food and beverage with a particular focus on hosting excellence
- Proactively drive sales and control margin and costs to drive casino profitability
- Ensure your casino proactively complies with all regulation, particularly the Gaming Commission licensing requirements, and that you are a champion for safer gambling
Qualifications
- Evidence of leading a team to deliver excellent customer service
- Must hold a Personal Management Licence (PML)
- An excellent knowledge of all UK gaming activities and proven success in achieving sales and yield targets
- Have clear evidence of demonstrating the Company values and correct behaviours
- As a Manager of a team of people, demonstrates a diverse and inclusive leadership style, recognising team members and stakeholders for their individuality
- Conducting/Recording EDD and RG conversations with customers
Additional Information
Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Management
-
Industries
Gambling Facilities and Casinos
Referrals increase your chances of interviewing at Grosvenor Casino by 2x
Sign in to set job alerts for “Casino Manager” roles.
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 3 days ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 month ago
London, England, United Kingdom 2 weeks ago
Business Development Manager – UK Gaming
City Of London, England, United Kingdom 3 days ago
London, England, United Kingdom 3 weeks ago
London, England, United Kingdom 1 month ago
St Albans, England, United Kingdom 5 days ago
City Of London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 week ago
Senior Comms Planning and Activation Manager
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 week ago
Greater London, England, United Kingdom 1 week ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 3 weeks ago
London Area, United Kingdom ÂŁ80,000 – ÂŁ90,000 2 hours ago
Senior Technical Data/AI Product Manager (iGaming)
London, England, United Kingdom 1 week ago
Hammersmith, England, United Kingdom 1 week ago
Technical Project Manager (Chinese Speaking)
Hammersmith, England, United Kingdom 1 week ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Casino Manager employer: Grosvenor Casino
Contact Detail:
Grosvenor Casino Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casino Manager
✨Tip Number 1
Familiarise yourself with Grosvenor Casino's values and mission. Understanding their commitment to customer experience and community engagement will help you align your approach during interviews and discussions.
✨Tip Number 2
Network within the gaming and hospitality industry. Attend events or join online forums where you can connect with current or former employees of Grosvenor Casinos, as they can provide valuable insights and potentially refer you.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in high-pressure environments. Be ready to share specific examples that demonstrate your ability to drive results and foster a positive team culture.
✨Tip Number 4
Stay updated on the latest trends in the gaming industry, particularly around safer gambling practices. Showing your knowledge in this area will highlight your commitment to responsible gaming and align with Grosvenor's focus on compliance.
We think you need these skills to ace Casino Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Casino Manager at Grosvenor Casino. Highlight your experience in customer service, team leadership, and knowledge of UK gaming activities in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your leadership abilities, customer service excellence, and any relevant qualifications such as a Personal Management Licence (PML).
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the casino industry. Mention specific examples of how you've successfully led teams and improved customer experiences in previous positions.
Showcase Your Values: Grosvenor Casinos values Service, Teamwork, Ambition, Responsibility, and Solutions. Make sure to demonstrate how you embody these values in your application, providing concrete examples from your past experiences.
How to prepare for a job interview at Grosvenor Casino
✨Showcase Your Leadership Skills
As a Casino Manager, you'll need to demonstrate your ability to lead and mentor a team. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style and how it aligns with Grosvenor's values of Service, Teamwork, Ambition, Responsibility, and Solutions.
✨Understand the Gaming Regulations
Familiarise yourself with UK gaming regulations and the responsibilities that come with a Personal Management Licence (PML). Be ready to discuss how you would ensure compliance within the casino environment and promote safer gambling practices.
✨Emphasise Customer Experience
Grosvenor Casinos prioritise customer experience, so be prepared to share specific strategies you've implemented to enhance customer satisfaction. Highlight any innovative ideas you have for creating exciting and entertaining experiences for guests.
✨Demonstrate Financial Acumen
The role involves driving profitability and managing costs. Be ready to discuss your experience with financial targets, sales strategies, and how you've previously maximised performance in a similar setting. Use metrics to back up your claims where possible.
