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- Tasks: Lead the Slots department, ensuring top-notch customer experience and team performance.
- Company: Join Grosvenor Casinos, a vibrant community hub across the UK.
- Benefits: Competitive salary, bonuses, staff perks, and supportive induction.
- Why this job: Shape the future of gaming while making a real impact in a fun environment.
- Qualifications: Experience in a similar role with strong leadership and communication skills.
- Other info: Flexible hours in a dynamic 24/7 casino setting, perfect for passionate individuals.
The predicted salary is between 36000 - 60000 £ per year.
Join Us at Grosvenor Casinos. At Grosvenor Casinos we don’t just offer a place to work – we offer a place to belong. Our casinos sit at the heart of communities across the UK. They’re vibrant, welcoming spaces where people come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment. We’re on an exciting journey of growth to become the UK’s most loved casinos.
The Slots Manager will lead and manage the Slots department, ensuring exceptional customer experience, achieving financial targets, delivering effective team performance, and maintaining compliance with company standards while upholding operational efficiency.
Responsibilities- Oversee daily operations of the slots area, ensuring high standards of service, presentation, and performance.
- Deliver excellent customer service, proactively handle feedback and resolve customer issues promptly.
- Plan and execute promotional activities to drive engagement and profitability.
- Ensure adherence to safer gambling and licensing objectives.
- Be accountable for effective training, development, and motivation of the slots team.
- Instill a continuous performance improvement culture, empowering the team to achieve targets in their areas of responsibility.
- Remain knowledgeable of competitors, their products and offers and the impact on your customers.
- Drive the best service experience in the town.
- Solid experience in a similar role within the industry.
- Strong leadership, people management and communication skills.
- Customer-focused, analytical and commercially minded.
- High attention to detail; integrity; resilient under pressure.
Why Join Us? Because your skill deserves the right setting. A Salary That Reflects Your Value – competitive salary that recognises your contribution from day one. A Rewards Package That Goes Further – team competitions, bonuses, staff perks. A Warm Welcome That Sets You Up to Win – supportive induction to help you hit the ground running. Work That Means Something – opportunity to shape how we do things and see ideas make a difference. A Culture That Puts People First – we support and look out for each other. A High Standard, Shared Together – we set high standards as a team. Real Support for Your Growth – opportunities to develop and grow.
If you’re looking for more than just a job and want to be part of a team that values passion, performance and care, we’d love to hear from you. We’re building something special at Grosvenor Casinos. Join us and be part of it.
We’re for Everyone - At Grosvenor Casinos and The Rank Group we’re committed to a welcoming and inclusive workplace. If you need adjustments as part of your application or interview, let us know – we’re happy to help.
Please note that this role operates in a 24/7 casino environment and will require flexibility to work night shifts and weekends. Candidates must be 18 years of age or older and have the legal right to work in the UK.
Slots Manager in Burnley employer: Grosvenor Casino
Contact Detail:
Grosvenor Casino Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Slots Manager in Burnley
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Grosvenor Casinos. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Grosvenor Casinos, understand their values, and think about how your experience aligns with the role of Slots Manager. Show them you’re not just another candidate!
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. This will help you articulate your thoughts clearly and boost your confidence when it’s time to shine in front of the hiring team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you’re genuinely interested and keeps you on their radar.
We think you need these skills to ace Slots Manager in Burnley
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re not just looking for any job, but that you genuinely care about creating an exceptional experience for our customers.
Tailor Your CV: Make sure your CV is tailored to the Slots Manager position. Highlight your relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates can communicate effectively, as it reflects the kind of customer service we value at Grosvenor Casinos.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Grosvenor Casino
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the casino industry, especially regarding slots management. Familiarise yourself with Grosvenor Casinos' values and recent developments. This shows your genuine interest and helps you connect your experience to their goals.
✨Showcase Your Leadership Skills
As a Slots Manager, you'll need strong leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on training, motivation, and performance improvement. Be ready to discuss how you handle challenges and foster a positive team culture.
✨Customer Service is Key
Grosvenor Casinos prides itself on exceptional customer service. Think of specific instances where you’ve gone above and beyond for customers. Highlight your problem-solving skills and how you proactively handle feedback to enhance the customer experience.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your decision-making and operational efficiency. Practice responses to potential situations you might face as a Slots Manager, such as handling a customer complaint or planning a promotional event. This will demonstrate your analytical and commercial mindset.
