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- Tasks: Welcome guests and ensure their experience is smooth and enjoyable.
- Company: Grosvenor Cafe, a vibrant venue in Glasgow's West End.
- Benefits: Keep 100% of tips, flexible hours, and discounts on food and cinema tickets.
- Other info: Opportunities for career development and a fun team environment.
- Why this job: Be the face of a buzzing venue and create memorable experiences for guests.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 24000 - 30000 £ per year.
About us: Grosvenor Cafe is in the Heart of Ashton Lane in Glasgow's West End. Housed in the former Grosvenor Cinema on Ashton Lane, The Grosvenor Café is a venue that buzzes from brunch ‘til bedtime.
The Role: As a Venue Host at The Grosvenor Cafe, you’ll be the face of our place — welcoming guests with warmth and professionalism and ensuring every detail of their experience runs smoothly from start to finish. Whether it's a private event, dinner or drinks, you will take full responsibility for the welcome and reception duties, liaising with organisers and decor specialists, checking in on events and providing a friendly, responsive service throughout every guest's visit. You’ll also ensure the venue is set up to the highest standards, assist with opening and closing procedures, conduct regular checks for cleanliness and readiness, and prepare pre-orders, as well as confidently upsell packages to existing bookings as well as walk-in guests.
Key Responsibilities:
- Great Guest Service – You make guests feel welcome from the moment they arrive, creating a positive and lasting impression.
- A Service Superstar – You check in with guests throughout their event to ensure everything is running smoothly and adjust as needed.
- A Team Player – You collaborate with colleagues across departments to ensure events are seamless and stress-free.
- Able to manage workload professionally – You stay calm and proactive when things get busy, responding to requests with professionalism and speed.
- A Polished Professional – You take pride in your appearance, presentation, and communication with guests and team members.
- Proactive & Organised – You plan ahead, manage time well, and focus on the details that ensure great service and smooth operations.
- Sales and Upselling focus - You will be confident preparing and upselling drinks packages.
What We Offer:
- TRONC electronic tips – Our staff keep 100% of tips earned in venues.
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 30% off of food and cinema tickets in all of our venues across Scotland.
- Hotel and Apartment discounts.
- Access to Scotsman Perks Benefits Portal.
- Staff meals on duty.
- Flexible working opportunities.
- Career development through our Scotsman Steps training programme.
- Head Office Development Days.
- Refer a Friend Scheme.
Next Steps: If you think the Venue Host role is for you, apply now and one of our friendly team will be in touch.
Venue Host in Glasgow employer: Grosvenor Café
Contact Detail:
Grosvenor Café Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Venue Host in Glasgow
✨Tip Number 1
Get to know the venue inside out! Familiarise yourself with the layout, menu, and services offered at Grosvenor Cafe. This way, when you chat with guests, you can confidently answer their questions and make recommendations that will impress them.
✨Tip Number 2
Practice your warm welcome! First impressions matter, so think about how you want to greet guests. A friendly smile and a genuine 'hello' can set the tone for their entire experience. Remember, you’re the face of the cafe!
✨Tip Number 3
Stay organised and proactive! Keep an eye on the flow of events and be ready to jump in if something needs attention. Whether it’s checking in on guests or ensuring everything is clean and tidy, being one step ahead will show your professionalism.
✨Tip Number 4
Don’t forget to upsell! Be confident in suggesting drinks packages or special offers to guests. It’s not just about making sales; it’s about enhancing their experience. The more you engage with them, the more likely they are to say yes!
We think you need these skills to ace Venue Host in Glasgow
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and share why you’d be a great fit for our team at Grosvenor Cafe.
Tailor Your Application: Make sure to tailor your application to the Venue Host role. Highlight your experience in guest service and any relevant skills that match the job description. We love seeing how your background aligns with what we’re looking for!
Be Professional Yet Friendly: Remember, you’ll be the face of our venue! Use a friendly tone in your application while maintaining professionalism. This balance will show us that you understand the importance of creating a welcoming atmosphere for our guests.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Grosvenor Cafe!
How to prepare for a job interview at Grosvenor Café
✨Know the Venue Inside Out
Before your interview, make sure you’re familiar with Grosvenor Cafe's history, menu, and atmosphere. This will not only show your genuine interest but also help you answer questions about how you would enhance the guest experience.
✨Showcase Your People Skills
As a Venue Host, your ability to connect with guests is crucial. Prepare examples of how you've provided excellent customer service in the past, especially in busy environments. Think about times when you went above and beyond to ensure a great experience.
✨Demonstrate Team Spirit
Collaboration is key in this role. Be ready to discuss how you’ve worked effectively with colleagues in previous jobs. Highlight any experiences where teamwork led to successful events or improved service.
✨Upselling Confidence
Since upselling is part of the job, come prepared with ideas on how you would approach this. Think of ways to engage guests and suggest packages that enhance their experience. Showing enthusiasm for this aspect can set you apart!