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- Tasks: Lead a dynamic team to ensure a safe and welcoming environment for guests.
- Company: Join a leading hospitality group with a focus on customer experience.
- Benefits: Keep 100% of tips, enjoy discounts, and access financial wellbeing support.
- Other info: Flexible shifts with progression opportunities and staff meals on duty.
- Why this job: Be the first point of contact and make a real difference in guest experiences.
- Qualifications: SIA Door Supervisor Badge and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are currently seeking a professional, reliable, and customer-focused Head Door Steward to lead our dynamic team of Security Staff. As Head Door Steward, you will play a key role in maintaining a safe, welcoming, and enjoyable environment for all guests at our venues. You will be the first point of contact for customers, ensuring they are greeted with a friendly and approachable manner, while also managing access and handling any security-related issues.
Role Responsibilities:
- Monitoring and managing crowds and queues
- Dealing with conflict; restraining and escorting customers off of the premises if required
- Ensuring the safety of customers and staff at all times
- Managing the Door Steward Team
The Person:
- A valid SIA Door Supervisor Badge is mandatory for this role.
- 2 years experience within a similar role would be preferred.
- Great communication and customer service skills with the ability to diffuse high tension situations.
- Availability to work shifts, including late nights and weekends at key times during the year.
What We Offer:
- TRONC electronic tips – Our staff keep 100% of tips earned in venues.
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 30% off of food and cinema tickets in all of our venues across Scotland.
- Hotel and Apartment discounts.
- Access to Scotsman Perks Benefits Portal.
- Staff meals on duty.
- Progression opportunities through our Scotsman Steps programme.
- Head Office Development Days.
- Refer a Friend Scheme.
If you are a dedicated and confident individual looking to join a leading hospitality group, apply now and one of our friendly team will be in touch.
Head Door Steward in Glasgow employer: Grosvenor Café
Contact Detail:
Grosvenor Café Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Door Steward in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality and security sectors. You never know who might have a lead on a Head Door Steward position or can put in a good word for you.
✨Tip Number 2
Show up in person! If you’re eyeing a specific venue, pop in and introduce yourself. A friendly chat with the management can leave a lasting impression and might just land you an interview.
✨Tip Number 3
Prepare for the unexpected! Brush up on your conflict resolution skills and be ready to discuss how you’ve handled tough situations in the past. This will show you’re the right fit for managing a team and ensuring safety.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Head Door Steward in Glasgow
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how your experience aligns with our values.
Tailor Your CV: Make sure to tailor your CV specifically for the Head Door Steward position. Highlight relevant experience, especially in customer service and security roles, and don’t forget to mention your SIA Door Supervisor Badge!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read through your qualifications and experiences. We appreciate straightforwardness!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Grosvenor Café
✨Know Your Role Inside Out
Make sure you understand the responsibilities of a Head Door Steward. Familiarise yourself with crowd management techniques, conflict resolution strategies, and the importance of customer service. This will help you demonstrate your expertise during the interview.
✨Showcase Your Communication Skills
As the first point of contact for customers, strong communication is key. Prepare examples of how you've effectively communicated in past roles, especially in high-pressure situations. This will show that you can handle the demands of the job.
✨Demonstrate Leadership Qualities
Since you'll be managing a team, think about times when you've led others or resolved conflicts. Be ready to discuss your leadership style and how you motivate your team to ensure a safe and enjoyable environment for guests.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like dealing with difficult customers or managing large crowds. Practise your responses to these scenarios so you can showcase your problem-solving skills and ability to stay calm under pressure.