Customer Projects Engineer

Manchester Full-Time No home office possible

At a Glance

Tasks: Manage complex engineering projects and build strong customer relationships globally.
Company: Join BOBST, a leader in innovative packaging solutions.
Benefits: Dynamic work environment with opportunities for career growth and global impact.
Why this job: Make a difference through international projects and collaboration across teams.
Qualifications: Strong communication skills and experience in customer-facing roles.
Other info: Be part of a family-run company that values innovation and teamwork.

Are you a skilled project coordinator with a passion for customer success and global collaboration? Bobst Manchester is offering an exciting opportunity to join our Sales Department as a Customer Projects Engineer.

About the Role

In this role, you'll help deliver high-performance metalising equipment to emerging markets around the world - managing complex engineering projects, building strong customer relationships, and driving successful outcomes from order to installation. If you're ready to take the next step in your career and make a global impact, we'd love to hear from you.

What You'll Do

As a Customer Projects Engineer, you'll be the bridge between our internal teams and international customers - managing complex engineering projects from order confirmation through to installation and commissioning. You'll ensure smooth communication, technical coordination, and customer satisfaction across multiple projects.

Coordinate project timelines and specifications - Work closely with Sales, Engineering, and Production to define project requirements and ensure delivery schedules are aligned across teams and with customer expectations.
Maintain strong customer relationships - As the primary point of contact throughout the project lifecycle, building trust through clear communication, responsiveness, and proactive updates.
Monitor machine build and installation progress - Conduct regular shop floor inspections and track milestones to ensure the equipment is built and installed according to plan, resolving any discrepancies swiftly.
Resolve technical issues and support acceptance visits - Collaborate with internal teams to troubleshoot engineering or supplier challenges and assist with logistics and customer interactions during acceptance testing and virtual meetings.
Track post-installation snag lists and warranty transitions - Follow up on outstanding issues after commissioning, ensure Field Modification Orders are completed, and maintain communication until the warranty phase is handed over to after-sales.
Identify up-sell opportunities and contribute to process improvement - Spot potential for additional equipment or services beyond the original scope and share insights to help standardise best practices and improve future project delivery.

What We're Looking For

Excellent communication and organisational skills.
Experience in customer-facing and manufacturing environments.
Ability to manage multiple projects and stakeholders.
Proficiency in Microsoft Office and project management tools.
SAP experience.
Fluency in Italian or German is a plus.
Willingness to travel occasionally.

Why Apply?

Deliver global impact through international engineering projects.
Collaborate across Sales, Engineering, and Production teams.
Grow your career in a dynamic, customer-focused environment.
Be part of a company that values innovation, teamwork, and excellence.

If you're ready to take on this role, please submit your application by Friday 7th November 2025.

Join us - and grow with us. BOBST is an engineering company, pioneering intelligent solutions that shape the future of the packaging world. At BOBST, you make an impact on a global scale - through innovation and advanced technology. You grow by mastering challenges - in a team that strives for excellence. And you enjoy a culture of a family-run enterprise, where values are truly lived. With the combined forces of more than 6400 people and business activities in more than 50 countries, we are positioned as the innovation leader in our industry.

Customer Projects Engineer employer: Grossbritannien, Heywood

At Bobst Manchester, we pride ourselves on being an excellent employer that fosters a culture of innovation and collaboration. As a Customer Projects Engineer, you'll have the opportunity to work on impactful international projects while enjoying a supportive environment that prioritises employee growth and development. With a commitment to excellence and a family-run ethos, we ensure that our team members thrive both personally and professionally in a dynamic workplace.

Contact Detail:

Grossbritannien, Heywood Recruiting Team

View Grossbritannien, Heywood Profile

We think you need these skills to ace Customer Projects Engineer

Project Coordination

Customer Relationship Management

Technical Coordination

Communication Skills

Organisational Skills

Problem-Solving Skills

Manufacturing Knowledge

Multi-Project Management

Microsoft Office Proficiency

Project Management Tools Proficiency

SAP Experience

Fluency in Italian or German

Willingness to Travel

Some tips for your application 🫡

Tailor Your CV: Make sure your CV is tailored to the Customer Projects Engineer role. Highlight your project management experience and any customer-facing roles you've had. We want to see how your skills align with what we're looking for!

Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our team. Be sure to mention any relevant experience that showcases your ability to manage complex projects.

Showcase Your Communication Skills: Since this role involves a lot of communication with customers and internal teams, make sure to demonstrate your excellent communication skills in your application. We love candidates who can convey their ideas clearly and effectively!

Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you'll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!

How to prepare for a job interview at Grossbritannien, Heywood

✨Know the Role Inside Out

Before your interview, make sure you thoroughly understand the Customer Projects Engineer role. Familiarise yourself with the key responsibilities and how they align with your skills. This will help you articulate how your experience can contribute to managing complex engineering projects and building strong customer relationships.

✨Showcase Your Communication Skills

As a Customer Projects Engineer, excellent communication is crucial. Prepare examples of how you've successfully managed stakeholder expectations or resolved conflicts in previous roles. Be ready to discuss how you would maintain clear communication with both internal teams and customers throughout the project lifecycle.

✨Demonstrate Project Management Experience

Highlight your experience in coordinating project timelines and specifications. Bring specific examples of past projects where you managed multiple stakeholders and ensured delivery schedules were met. This will show that you have the organisational skills needed for this role.

✨Prepare for Technical Questions

Expect questions related to technical issues and problem-solving scenarios. Brush up on your knowledge of engineering principles and any relevant software tools like Microsoft Office and SAP. Being able to discuss how you've tackled technical challenges in the past will set you apart from other candidates.