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- Tasks: Provide technical support, create CAD drawings, and solve customer issues.
- Company: Join a leading company known for quality and innovation in their industry.
- Benefits: Enjoy 33 days of holiday, a pension scheme, and free car parking.
- Why this job: Be part of a stable business that values efficiency and customer satisfaction.
- Qualifications: Experience with AutoCAD, Solidworks, and an Engineering Degree are essential.
- Other info: This role is not IT-based; it's perfect for engineering enthusiasts.
The predicted salary is between 31000 - 35000 £ per year.
Are you an experienced Technical Support Engineer looking for an exciting opportunity in Cannock? Our client, a leading player in their industry, is seeking a dedicated professional to provide both technical and commercial support to internal and external customers. This role involves guiding product specifications, solving technical issues, and creating CAD drawings, all while ensuring high-quality standards and customer satisfaction.
Annual salary of £37,000 - £40,000. Opportunity to work for a stable and growing business. Additional holiday (33 days), pension scheme, free car parking, 37 hour week (Monday - Friday). Please note this is not an IT based position.
The Role:
- Prepare tool drawings using CAD software for CNC cutting and press knives
- Interpret and create technical drawings with precision
- Provide site support to contractors and customers as needed
- Investigate and report customer complaints, agreeing on corrective actions
- Assist the Technical Manager with daily operations and complex technical enquiries
- Lead research and development projects, including testing and product trials
- Support the Technical Department with various tasks, including customer communication and trade exhibitions
The Candidate:
- Experience with AutoCAD and Solidworks
- An Engineering Degree or equivalent
- Strong IT skills, including Microsoft Office, AutoCAD, and Solidworks
- Ability to read and produce technical drawings
- Strong team ethic and motivation
Our client is a well-established company known for its commitment to quality and innovation. They focus on delivering exceptional products and services to their customers, ensuring that all operations align with high-quality standards. The company values efficiency, safety, and customer satisfaction, making it a great place for professionals to grow and thrive.
If you are interested in roles such as Technical Support Specialist, CAD Engineer, Product Development Engineer, or Engineering Support Specialist, this Technical Support Engineer position could be a great match for your skills and experience.
Technical Support Engineer in Burntwood employer: Groomfield Recruitment
Contact Detail:
Groomfield Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer in Burntwood
✨Tip Number 1
Familiarise yourself with the specific CAD software mentioned in the job description, such as AutoCAD and Solidworks. Consider taking a short online course or tutorial to brush up on your skills, as demonstrating proficiency can set you apart from other candidates.
✨Tip Number 2
Research the company’s products and services thoroughly. Understanding their offerings will not only help you during interviews but also allow you to tailor your questions and show genuine interest in how you can contribute to their success.
✨Tip Number 3
Network with current or former employees of the company on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when preparing for interviews.
✨Tip Number 4
Prepare to discuss specific examples from your past experience that demonstrate your problem-solving skills and technical expertise. Being able to articulate how you've successfully handled similar challenges will showcase your suitability for the role.
We think you need these skills to ace Technical Support Engineer in Burntwood
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Technical Support Engineer. Familiarise yourself with the specific tasks mentioned in the job description, such as preparing tool drawings using CAD software and providing site support.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your proficiency in AutoCAD and Solidworks, as well as any engineering qualifications you possess.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences where you've successfully solved technical issues or contributed to customer satisfaction, demonstrating your fit for the position.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Groomfield Recruitment
✨Showcase Your Technical Skills
Make sure to highlight your experience with AutoCAD and Solidworks during the interview. Be prepared to discuss specific projects where you used these tools, as this will demonstrate your technical proficiency and relevance to the role.
✨Understand the Company’s Values
Research the company’s commitment to quality and innovation. During the interview, align your answers with their values, showcasing how your work ethic and approach to customer satisfaction fit into their culture.
✨Prepare for Technical Questions
Expect questions that assess your ability to interpret and create technical drawings. Brush up on your knowledge of CAD software and be ready to explain your problem-solving process when dealing with technical issues.
✨Demonstrate Team Collaboration
Since the role requires a strong team ethic, be ready to share examples of how you've successfully worked in teams. Discuss your communication skills and how you’ve supported colleagues or customers in previous roles.
