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- Tasks: Make calls to customers, resolve queries, and agree on payment solutions.
- Company: Join a people-focused organisation with a supportive team culture.
- Benefits: Earn £24,000 plus uncapped commission, enjoy 20 days leave, and birthday off.
- Why this job: Gain valuable experience in customer service while earning great rewards.
- Qualifications: Confident phone manner and ability to work independently.
- Other info: Full training provided, no prior experience needed, and excellent career growth.
The predicted salary is between 24000 - 36000 £ per year.
Location: Tamworth, B77
Employment Type: Permanent
Salary: £24,000 + uncapped commission (realistic OTE £35,000)
Working hours: Monday to Friday, 9:00am - 5:00pm with a 30-minute lunch break. After the training period, one day per week will be 9:00am - 5:30pm with a 1-hour lunch. No evenings or weekends.
About the Role
We are recruiting on behalf of a well-established and people-focused organisation seeking a confident and adaptable Collections Executive to join their close-knit team. This role requires someone who is comfortable making independent decisions while working within clearly defined processes and procedures. As the business operates on behalf of multiple clients, the successful candidate must be adaptable and able to balance internal policies with varying client expectations, all while delivering a consistently high standard of customer service.
Benefits Package:
- 20 days annual leave + 8 bank holidays
- Christmas to New Year shutdown
- Your birthday off
- Option to purchase additional holiday
- Access to BHSF benefits, including:
- Private medical appointments
- Mental health resources
- Death in service insurance
Collections Executive Key Responsibilities:
- Make outbound calls to customers to discuss and agree solutions for owed payments.
- Handle inbound calls, resolving account queries professionally and efficiently.
- Take secure payments over the phone in line with compliance requirements.
- Balance customer needs with company objectives and client expectations.
- Maintain accurate and up-to-date customer account records.
- Deliver excellent customer service, even during sensitive or challenging conversations.
- Make informed decisions independently while adhering to internal processes and procedures.
Collections Executive Skills and Experience:
Essential:
- Confident and professional telephone manner.
- Ability to work independently and make decisions within set guidelines.
- Adaptable approach when working across different client requirements.
- Team-focused mindset with a willingness to support colleagues.
Desirable:
- Previous customer service or call-handling experience.
- Confidence dealing with difficult or sensitive conversations.
Please apply now for the Collections Executive role!
Collections Executive in Tamworth employer: Groomfield Recruitment
Contact Detail:
Groomfield Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Executive in Tamworth
✨Tip Number 1
Get to know the company before your interview! Research their values and culture so you can show how you fit in. This will help you stand out as a candidate who truly understands what they’re all about.
✨Tip Number 2
Practice your phone skills! Since this role involves making and receiving calls, try role-playing with a friend or family member. This will help you feel more confident and ready to tackle those tricky conversations.
✨Tip Number 3
Be prepared to share examples of how you've handled challenging situations in the past. Think of times when you’ve had to balance customer needs with company policies – this will show you can adapt and make decisions under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Collections Executive in Tamworth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any customer service or call-handling experience you have, even if it's from a different industry. We want to see how you can adapt your skills to fit our Collections Executive role!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Collections Executive position. Share specific examples of how you've handled challenging conversations or made independent decisions in the past. We love a good story!
Show Off Your Communication Skills: Since this role involves a lot of phone work, make sure your written application showcases your communication skills. Keep your language clear and professional, but don’t be afraid to let your personality shine through. We appreciate authenticity!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see more about our company culture and values while you’re at it!
How to prepare for a job interview at Groomfield Recruitment
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Collections Executive role. Familiarise yourself with the key responsibilities and skills mentioned in the job description. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Practice Your Phone Manner
Since this role involves a lot of phone communication, practice your telephone manner. You can do this by role-playing with a friend or family member. Focus on being clear, confident, and professional, especially when discussing sensitive topics.
✨Show Your Adaptability
The company values adaptability, so be prepared to discuss examples from your past where you successfully balanced different client expectations or adapted to changing situations. This will demonstrate that you can thrive in their dynamic environment.
✨Prepare Questions to Ask
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful questions about the team culture, training processes, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
