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- Tasks: Make outbound calls to discuss outstanding debts and provide exceptional customer service.
- Company: Join a successful and growing company in Tamworth with a fantastic commission package.
- Benefits: Enjoy uncapped commission, 28 days holiday, free parking, and a birthday holiday.
- Why this job: Perfect for driven individuals seeking financial rewards and a supportive work culture.
- Qualifications: Experience in telephone-based customer service is required; confident communicators welcome.
- Other info: Full training provided; work Monday to Friday with a 37.5-hour week.
The predicted salary is between 19800 - 23800 £ per year.
We are recruiting for a successful and growing company based in Tamworth. This is a perfect opportunity for someone who is driven to succeed and wants to be financially rewarded.
Salary: £23,800 plus uncapped commission
Hours: 37.5 hours per week, Monday - Friday 09:00 - 17:00 (1 day 17:30 finish but not on a Friday)
Benefits:
- 28 days holiday
- Christmas shut down
- Birthday holiday day
- Free parking
The Role:
- Making outbound calls to business customers to discuss outstanding debt
- Answering incoming calls and dealing with queries
- Asking questions to understand the clients' financial situation
- Providing exceptional customer service while handling sensitive financial information
- Organising payment plans with customers
- Collecting outstanding debt on behalf of organisations
- General administration including sending emails and correspondence
- Building customer rapport
- Updating, cleansing and maintaining the database
Skills and Experience:
- Customer Service experience and confident communicator
- Confident and driven with excellent interpersonal skills
- Ability to build rapport with others
- Comfortable to speak to people about sensitive subjects
If you have experience as a Recoveries Executive, Debt Recovery, Collections Executive, Collections Manager, Credit and Collections Analyst, Debt Collection Agent, Recovery Agent, or Receivables Specialist please get in touch.
Customer Collections Advisor in Tamworth, Staffordshire employer: Groomfield Recruitment
Contact Detail:
Groomfield Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Collections Advisor in Tamworth, Staffordshire
✨Tip Number 1
Familiarise yourself with common debt collection practices and regulations. Understanding the legal aspects of collections can give you an edge in conversations with potential employers, showing that you're knowledgeable and responsible.
✨Tip Number 2
Practice your communication skills, especially in handling sensitive topics. Role-playing scenarios with friends or family can help you become more comfortable discussing financial matters, which is crucial for this role.
✨Tip Number 3
Network with professionals in the customer service and collections field. Attend local events or join online forums to connect with others who can provide insights or even refer you to opportunities at companies like us.
✨Tip Number 4
Research our company culture and values. Tailoring your approach to align with what we stand for can make a significant difference during interviews, demonstrating that you’re not just looking for any job, but are genuinely interested in being part of our team.
We think you need these skills to ace Customer Collections Advisor in Tamworth, Staffordshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in telephone-based customer service roles. Emphasise any relevant skills such as communication, rapport building, and handling sensitive information.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for the role. Mention your drive to succeed and how you can contribute to the company's success, particularly in managing customer collections.
Highlight Relevant Experience: In your application, specifically mention any previous roles related to debt recovery or collections. Use examples to demonstrate your ability to handle sensitive financial discussions and provide exceptional customer service.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Groomfield Recruitment
✨Showcase Your Customer Service Skills
Since the role requires experience in a telephone-based customer service position, be prepared to discuss specific examples of how you've successfully handled customer queries and resolved issues in the past.
✨Demonstrate Your Communication Abilities
As a Customer Collections Advisor, you'll need to communicate effectively with clients about sensitive financial matters. Practice articulating your thoughts clearly and confidently, and consider role-playing potential scenarios with a friend.
✨Prepare for Questions on Financial Sensitivity
Expect questions that assess your comfort level discussing sensitive financial topics. Think about how you would approach these conversations and be ready to explain your strategies for maintaining professionalism and empathy.
✨Research the Company and Its Values
Understanding the company's mission and values can help you align your answers with what they are looking for. Familiarise yourself with their services and any recent news to show your genuine interest in the role.
