At a Glance
- Tasks: Support customers with overdue accounts and help them find suitable payment arrangements.
- Company: Thriving financial services company based in Tamworth.
- Benefits: Uncapped commission, birthday leave, and mental health support.
- Other info: Casual dress, company events, and opportunities for personal growth.
- Why this job: Make a real difference by helping customers get back on track.
- Qualifications: Previous telephone experience and excellent communication skills.
The predicted salary is between 14 - 14 £ per hour.
We're recruiting on behalf of a thriving financial services company based in Tamworth, with one full-time and two part-time roles available.
Full Time: 9:00am - 5:00pm Monday - Friday
Part Time: 9:30am - 2:30pm Monday - Friday
This is not a sales position. Instead, you'll be speaking with customers to discuss overdue accounts, helping them find suitable payment arrangements in a professional, supportive, and understanding way.
The Role
As a Collections Advisor, you'll play an important part in supporting customers to bring their accounts back on track while providing outstanding customer service throughout every interaction. Your responsibilities will include:
- Making outbound calls to customers with overdue invoice payments, with the aim of resolving each case during the first conversation. Calls are made through an auto-dialler, so there's no need to manually select who to contact next.
- Answering inbound calls relating to overdue accounts and general customer enquiries.
- Processing card payments securely and efficiently over the phone.
- Sending copy invoices, account statements, and any other relevant documentation when requested.
This is a customer-focused role where strong communication skills, empathy, and a solution-driven approach are essential.
Experience Required:
- Previous telephone experience.
- Excellent communication skills with a genuine customer-first attitude.
- A calm, professional manner and the ability to handle challenging conversations confidently.
Benefits Include:
- Uncapped commission opportunity; with realistic earning potentials of £35,000.
- Birthday leave and Christmas shutdown without using your annual leave allowance; as well as an option to purchase up to five additional days' holiday.
- Long service awards.
- Employee recognition schemes.
- Company social events.
- Paid volunteering days.
- Free secure on-site parking.
- Confidential counselling and mental health support.
- Online GP appointments and second medical opinions.
- Discounted gym membership.
- Retail discounts and cashback offers.
- Weekly fresh fruit and complimentary refreshments.
- Death in Service benefit.
- Enhanced maternity and paternity pay.
- Bus travel scheme.
As this role is within the financial services sector, the successful applicant will be required to successfully complete a credit check before employment can commence.
Additional Benefits:
- Canteen.
- Casual dress.
- Company events.
- Company pension.
- Free parking.
- Health & wellbeing programme.
- Life insurance.
- On-site parking.
- Private medical insurance.
- Sick pay.
- Transport links.
Collections Advisor employer: Groomfield Recruitment
Join our dynamic team in Aston, Birmingham, where we prioritise a supportive work culture and offer competitive pay for skilled Maintenance Engineers. With opportunities for professional development and the chance to work with diverse industrial machinery, we ensure that our employees thrive in a stable, full-time environment while contributing to the efficiency of our operations.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Advisor
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Groomfield Recruitment. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Collections Advisor
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Groomfield Recruitment.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Groomfield Recruitment's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Groomfield Recruitment
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Groomfield Recruitment.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Groomfield Recruitment will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Groomfield Recruitment employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
