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For Companies At a Glance
- Tasks: Provide top-notch technical support and troubleshoot product issues for global customers.
- Company: Join a dynamic team in a leading tech company with a focus on innovation.
- Benefits: Enjoy 25 days holiday, pension scheme, profit share, and healthcare after two years.
- Why this job: Make a real difference by helping customers solve technical challenges every day.
- Qualifications: Strong knowledge of PLC and HMI systems, plus excellent communication skills.
- Other info: Great career growth opportunities in a supportive and collaborative environment.
Technical Support Engineer – Customer Support
Do you have the following skills, experience and drive to succeed in this role Find out below.
Location: Tamworth
Salary: £47,000 per annum
Working Hours: Monday to Thursday, 08.00 to 16.45/Friday, 08.00 to 13.00
Benefits: 25 Days plus Bank Holidays, Pension, Group Profit Share, Group Pension Payment and Health Care post two years’ service.
The Role
As a Technical Support Engineer, you’ll deliver professional pre- and post-sales technical support to customers, distributors, and agents across global markets. You’ll assist in resolving product issues, troubleshooting technical faults, and ensuring customers receive excellent service throughout the support process.
Key Responsibilities as a Technical Support Engineer:
* Provide technical support to customers by email, phone, and in person.
* Diagnose and resolve product faults, liaising with internal teams where required.
* Manage warranty and service cases, ensuring accurate documentation and follow-up.
* Support production in resolving technical issues related to wiring, PLCs, HMIs, and mechanical assembly.
* Assist with testing and special product trials requiring additional technical knowledge.
* Conduct quality audits of finished products when required.
* Follow and maintain company quality and safety standards.
About You
* Strong understanding of PLC and HMI systems (Schneider preferred, Ladder Logic / ST).
* Solid electro-mechanical engineering background.
* Able to interpret wiring diagrams and follow control system documentation.
* Excellent communication skills, able to interact with global customers professionally.
Please apply now for this fantatsic opportunity as a Technical Engineer. This is a great opportunity that you dont want to miss
Technical Support Engineer employer: Groomfield Recruitment Ltd
Contact Detail:
Groomfield Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common technical support scenarios. Think about how you'd troubleshoot specific issues with PLCs or HMIs. We want you to show off your skills and confidence!
✨Tip Number 3
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the role. Plus, it’s just good manners!
✨Tip Number 4
Apply through our website for the best chance! We love seeing applications directly from our site, and it helps us keep track of all the amazing talent out there. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with PLC and HMI systems, as well as your electro-mechanical engineering background. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or experiences!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about technical support and how you can contribute to our team. Keep it professional but let your personality come through – we love a bit of character!
Showcase Your Communication Skills: Since you'll be interacting with customers globally, it's crucial to demonstrate your excellent communication skills in your application. Whether it’s through your CV or cover letter, make sure to highlight any experience you have in customer-facing roles.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Groomfield Recruitment Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of PLC and HMI systems, especially Schneider. Be ready to discuss specific examples of how you've diagnosed and resolved technical issues in the past. This will show that you’re not just familiar with the tech, but that you can apply your knowledge effectively.
✨Practice Your Communication Skills
As a Technical Support Engineer, you'll need to communicate complex technical information clearly. Practice explaining technical concepts in simple terms, as if you were talking to a customer. This will help demonstrate your ability to interact professionally with global customers.
✨Prepare for Scenario Questions
Expect questions that ask you to solve hypothetical technical problems or describe how you would handle certain situations. Think of real-life scenarios where you’ve had to troubleshoot or manage warranty cases, and be ready to walk the interviewer through your thought process.
✨Show Your Team Spirit
Highlight your experience working with internal teams to resolve issues. Discuss how you’ve collaborated with others in the past, whether it’s during product trials or quality audits. This will show that you understand the importance of teamwork in delivering excellent customer support.
