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For Companies At a Glance
- Tasks: Lead a team to ensure exceptional service and meet operational targets.
- Company: Join a dynamic company focused on delivering top-notch customer service.
- Benefits: Enjoy competitive salary, bonus, company car, and 25 days leave plus perks.
- Why this job: Make an impact by mentoring staff and enhancing customer relationships.
- Qualifications: Experience in management and customer service is essential.
- Other info: Based in Midsomer Norton, this role offers growth and development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Are you ready to lead and inspire a team to deliver exceptional service? Our client is seeking a dedicated Regional Service Manager to oversee operations in the South West region. Based in Midsomer Norton this role is pivotal in ensuring operational and financial targets are met while maintaining excellent customer relationships. Salary: Competitive plus bonus. Company car and annual performance bonus 25 days annual leave plus Bank Holidays, and paid birthday leave after one year Comprehensive health and wellbeing support through Employee Assistance Program The Role: As a Regional Service Manager, you will: Manage day-to-day operations of the South West service office, ensuring KPI targets are met Maintain and enhance customer relationships, conducting regular account reviews Lead, mentor, and support a team of field and office staff to deliver top-notch customer service Equip new staff with necessary tools and training, supporting them through probation and beyond Collaborate with internal colleagues to maintain national service account KPIs Oversee Service Technicians\’ activities to meet budgetary targets Improve data management and process systems in partnership with IT Resolve warranty and contractual issues with the contracts department The Candidate: The ideal Regional Service Manager will hav…
Regional Service Manager employer: Groomfield Recruitment Careers
Contact Detail:
Groomfield Recruitment Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Service Manager
✨Tip Number 1
Familiarize yourself with the specific operational and financial targets relevant to the South West region. Understanding these metrics will help you demonstrate your ability to meet and exceed them during the interview.
✨Tip Number 2
Highlight your experience in managing teams and enhancing customer relationships. Be prepared to share specific examples of how you've successfully led a team or improved customer satisfaction in previous roles.
✨Tip Number 3
Research the company’s current service operations and any recent changes or challenges they may be facing. This knowledge will allow you to engage in meaningful discussions about how you can contribute to their success.
✨Tip Number 4
Prepare to discuss your approach to data management and process improvement. Being able to articulate your strategies for enhancing efficiency and meeting budgetary targets will set you apart from other candidates.
We think you need these skills to ace Regional Service Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Regional Service Manager position. Understand the key responsibilities and required skills, as this will help you tailor your application to highlight relevant experiences.
Highlight Leadership Experience: In your CV and cover letter, emphasize any previous leadership roles or experiences where you successfully managed a team. Use specific examples that demonstrate your ability to inspire and mentor others.
Showcase Customer Relationship Skills: Make sure to include examples of how you've maintained and enhanced customer relationships in past roles. This could involve discussing account reviews or successful resolutions of customer issues.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements mentioned in the job description. Use keywords from the listing to ensure your application stands out and aligns with what the company is looking for.
How to prepare for a job interview at Groomfield Recruitment Careers
✨Show Your Leadership Skills
As a Regional Service Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed and inspired teams in the past.
✨Demonstrate Customer Relationship Management
Highlight your experience in maintaining and enhancing customer relationships. Be ready to share specific instances where you conducted account reviews or resolved customer issues effectively.
✨Understand Operational KPIs
Familiarize yourself with key performance indicators relevant to service management. Discuss how you've met or exceeded these targets in previous roles, showcasing your ability to drive operational success.
✨Prepare for Team Development Questions
Expect questions about how you equip new staff and support them through their probation period. Share your strategies for mentoring and training, emphasizing your commitment to team development.
