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For Companies At a Glance
- Tasks: Support customers with technical issues and create CAD drawings.
- Company: Join a leading company in Cannock, known for stability and growth.
- Benefits: Enjoy 33 days holiday, pension scheme, and free car parking.
- Why this job: Be part of a dynamic team focused on quality and customer satisfaction.
- Qualifications: Experience in product support and CAD software is essential.
- Other info: This role is not IT-based; it's all about engineering and customer support.
The predicted salary is between 37000 - 40000 £ per year.
Are you an experienced Product Support Engineer looking for an exciting opportunity in Cannock? Our client, a leading player in their industry, is seeking a dedicated professional to provide both technical and commercial support to internal and external customers. This role involves guiding product specifications, solving technical issues, and creating CAD drawings, all while ensuring high-quality standards and customer satisfaction.
Annual salary of £37,000 - £40,000. Opportunity to work for a stable and growing business. Additional holiday (33 days), pension scheme, free car parking, 37 hour week (Monday - Friday). Please note this is not an IT based position.
The Role:
- Prepare tool drawings using CAD software for CNC cutting and press knives
- Interpret and create technical drawings with precision
- Provide site support to contractors and customers as needed
- Investigate and report customer complaints, agreeing on corrective actions
- Assist the Technical Manager with daily operations and complex technical enquiries
- Lead research and development projects, including testing and product trials
- Support the Technical Department with...
Product Support Engineer employer: Groomfield Recruitment Careers
Contact Detail:
Groomfield Recruitment Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Engineer
✨Tip Number 1
Familiarise yourself with CAD software if you haven't already. Since the role involves preparing tool drawings, showcasing your proficiency in CAD during interviews can set you apart from other candidates.
✨Tip Number 2
Brush up on your technical knowledge related to CNC cutting and press knives. Understanding these processes will help you answer technical questions confidently and demonstrate your expertise.
✨Tip Number 3
Prepare examples of how you've successfully resolved customer complaints in the past. Being able to discuss specific instances where you've improved customer satisfaction will highlight your problem-solving skills.
✨Tip Number 4
Research the company and its products thoroughly. Knowing their offerings and recent developments will allow you to engage in meaningful conversations during the interview, showing your genuine interest in the role.
We think you need these skills to ace Product Support Engineer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements of the Product Support Engineer position. Tailor your application to highlight relevant experience in technical support, CAD software, and customer service.
Highlight Relevant Skills: Make sure to emphasise your skills in CAD drawing, technical problem-solving, and customer interaction. Use specific examples from your past experiences that demonstrate your ability to meet the demands of the role.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you are a great fit for this position. Mention your enthusiasm for the company and how your background aligns with their needs.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a Product Support Engineer.
How to prepare for a job interview at Groomfield Recruitment Careers
✨Know Your CAD Software
Make sure to brush up on your CAD skills before the interview. Be prepared to discuss your experience with CAD software, as this role heavily involves creating tool drawings for CNC cutting and press knives.
✨Understand Technical Drawings
Familiarise yourself with interpreting and creating technical drawings. You might be asked to explain how you approach this task, so having examples or experiences ready can really help you stand out.
✨Prepare for Customer Interaction Scenarios
Since the role involves providing support to both internal and external customers, think of examples where you've successfully resolved customer complaints or provided site support. This will demonstrate your ability to handle real-world situations.
✨Research the Company and Industry
Take some time to learn about the company and its position in the industry. Understanding their products and services will not only show your interest but also help you tailor your answers to align with their goals and values.
