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For Companies At a Glance
- Tasks: Be the go-to person for customers, solving their queries and providing top-notch support.
- Company: Groomfield Recruitment connects talent with opportunities, focusing on customer service roles.
- Benefits: Enjoy a competitive pay rate of £12.21 per hour and a Monday to Friday schedule.
- Why this job: Join a dynamic team where your input shapes customer experiences and drives improvement.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn!
- Other info: Work in Telford with a supportive team and opportunities for growth.
Groomfield Recruitment are looking for 5 Customer Services Support Agents for their client based in Telford TF3.
Hours of Work: Monday to Friday 0845 - 1645
Rate Of Pay: £12.21 Per Hour
Job Duties / Responsibilities:
- Serve as the primary contact for customers, addressing inquiries and providing solutions in a timely manner.
- Use of Outlook.
- Use of Live Chat / Messaging services.
- Utilise CRM database to manage customer interactions and maintain accurate records of communications.
- Analyse customer feedback and data to identify trends and areas for improvement.
- Collaborate with internal teams to resolve complex issues and enhance the overall customer experience.
- Provide information about products and services, assisting customers with their financial needs.
- Maintain a professional demeanor while handling challenging situations or complaints.
- Ensure compliance with company policies and regulatory requirements within the financial services industry.
Customer Service Advisor employer: Groomfield Recruitment Careers
Contact Detail:
Groomfield Recruitment Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with common customer service scenarios and solutions. This will help you demonstrate your problem-solving skills during any interviews or discussions.
✨Tip Number 2
Brush up on your knowledge of CRM systems, as well as Outlook and live chat tools. Being able to discuss your experience with these platforms can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've handled difficult customer interactions in the past. This will showcase your ability to maintain professionalism under pressure, which is crucial for this role.
✨Tip Number 4
Research Groomfield Recruitment and their client to understand their values and customer service approach. Tailoring your conversation to align with their ethos can make a positive impression.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience. Include specific examples of how you've addressed customer inquiries, resolved issues, and collaborated with teams in previous roles.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your familiarity with CRM systems and your ability to analyse customer feedback, as these are crucial for the position.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is essential in customer service roles.
How to prepare for a job interview at Groomfield Recruitment Careers
✨Know the Company and Role
Before the interview, research Groomfield Recruitment and their client. Understand the role of a Customer Service Advisor and be ready to discuss how your skills align with the job duties outlined in the description.
✨Demonstrate Communication Skills
As a Customer Service Advisor, strong communication is key. Practice articulating your thoughts clearly and concisely. Be prepared to showcase your ability to handle inquiries and provide solutions effectively.
✨Familiarise Yourself with CRM Tools
Since the role involves using a CRM database, it’s beneficial to have a basic understanding of how these systems work. If you have experience with any CRM tools, be sure to mention it during the interview.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle challenging situations. Think of examples from your past experiences where you successfully resolved customer issues or improved service quality.
