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- Tasks: Deliver top-notch customer service and technical support for GROHE products.
- Company: Join a leading brand in the plumbing industry with a strong commitment to quality.
- Benefits: Enjoy competitive pay, training opportunities, and a supportive work environment.
- Other info: Great opportunity for career growth while working with a dynamic team.
- Why this job: Be the go-to person for customers, solving problems and making their experience exceptional.
- Qualifications: Strong communication skills and a passion for customer service; technical knowledge is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Primary Responsibilities:
- Provide first class customer service to all GROHE UK customers handling inbound service contacts received via both calls and emails.
- Handle all technical product questions using training and systems available to provide the customer with the appropriate resolution.
- Provide product fault analysis for customers with product issues, assessing whether the fault falls within our warranty conditions and managing appropriately.
- Identify necessary spare parts and dispatch them, along with an engineer if needed.
- Give accurate specification advice to customers of differing technical expertise, understanding GROHE’s product portfolio to offer a complete service (training provided).
- Provide installation support to all customers with differing technical expertise across the full range of GROHE products.
- Consistently develop your knowledge of GROHE products by completing all company training and via self-learning.
- Pro-actively manage new and existing warranty claims, checking progress of existing warranty claims and switching orders as necessary to meet agreed SLA’s.
- Administer warranty processes, from invoice approval, out of warranty invoices, processing customer payments, engineer job sheet processing, fault reporting through to complaint handling.
- Balance the need to meet our customers' expectations with providing cost-effective solutions to ensure we deliver our warranty budget.
General Company:
- Act as an ambassador for GROHE UK always and ensure that Group values are upheld to both external and internal contacts, through appropriate behaviour and performance.
- Undertake any other duties, which may be reasonably assigned from time to time.
- Actively sell benefits of GROHE products within defined boundaries.
Key Deliverables:
- Handle all inbound telephone calls within the defined SLA.
- Handle all inbound service cases within the defined SLA.
- Deliver service quality targets.
Technical Service Co-Ordinator in Longford employer: GROHE UK Limited
Contact Detail:
GROHE UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Co-Ordinator in Longford
✨Tip Number 1
Get to know GROHE's products inside out! Dive into the training materials and do some self-learning. The more you know, the better you'll be at answering those tricky technical questions during your interviews.
✨Tip Number 2
Practice your customer service skills! Role-play with a friend or family member to handle different scenarios. This will help you feel more confident when discussing how you'd provide first-class service to GROHE's customers.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues. Be ready to share these stories in your interviews to demonstrate your ability to manage warranty claims and customer expectations.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the GROHE team. Let's get you that job!
We think you need these skills to ace Technical Service Co-Ordinator in Longford
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in providing top-notch customer service. We want to see how you've handled calls and emails in the past, so share specific examples that demonstrate your ability to resolve issues effectively.
Get Technical with Your Knowledge: Since this role involves technical product questions, don’t shy away from showcasing your technical expertise. If you’ve worked with similar products or have relevant training, let us know! It’ll help us see how you can fit into our team.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff – we want to know what makes you a great fit for the role!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at GROHE UK Limited
✨Know Your Products
Familiarise yourself with GROHE's product portfolio before the interview. Understanding the technical specifications and common issues will help you answer questions confidently and demonstrate your commitment to providing first-class customer service.
✨Practice Customer Scenarios
Prepare for role-play scenarios where you might need to handle customer inquiries or complaints. Think about how you would approach technical questions and fault analysis, as well as how to balance customer expectations with cost-effective solutions.
✨Showcase Your Communication Skills
Since you'll be handling both calls and emails, practice articulating your thoughts clearly and concisely. Be ready to discuss how you would adapt your communication style to suit customers with varying levels of technical expertise.
✨Emphasise Your Learning Mindset
GROHE values continuous learning, so be prepared to discuss how you stay updated on product knowledge. Share examples of how you've proactively developed your skills in previous roles, and express your enthusiasm for completing company training.