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For Companies At a Glance
- Tasks: Provide top-notch customer service via calls and emails, resolving technical product questions.
- Company: Join GROHE UK, a leader in premium bathroom and kitchen solutions.
- Benefits: Enjoy training opportunities, a supportive team, and the chance to grow your skills.
- Why this job: Be part of a dynamic team that values customer satisfaction and product excellence.
- Qualifications: No specific experience required; just a passion for helping others and learning.
- Other info: Flexible working hours and a vibrant company culture await you!
The predicted salary is between 30000 - 42000 £ per year.
Primary Responsibilities:
Service
- Provide first class customer service to all GROHE UK customers handling inbound service contacts received via both calls and emails (with an even split between them).
- Handle all technical product questions using training and systems available to provide the customer with the appropriate resolution.
- Provide product fault analysis for customers with product issues, assessing whether the fault falls within our warranty conditions and managing appropriately. Identify necessary spare parts and dispatching, along with an engineer if needed.
- Give accurate specification advice to customers of differing technical expertise, understanding Grohe’s product portfolio to offer a complete service (training provided).
- Provide installation support to all customers with differing technical expertise across the full range of GROHE products.
- Consistently develop your knowledge of GROHE products by completing all company training and via self-learning.
Warranty
- Pro-actively manage new and existing warranty claims, checking progress of existing warranty claims and switching orders as necessary to meet agreed SLA’s.
- Administration of warranty processes, from invoice approval, out of warranty invoices, processing customer payments, engineer job sheet processing, fault reporting through to complaint handling.
- Balance the need to meet our customers’ expectations with providing cost-effective solutions to ensure we deliver our warranty budget.
General Company:
- Act as an ambassador for GROHE UK always and ensure that Group values are upheld to both external and internal contacts, through appropriate behavior and performance.
- Undertake any other duties, which may be reasonably assigned from time to time.
- Actively sell the benefits of Grohe products within defined boundaries.
Key Deliverables:
- Handle all inbound telephone calls within the defined SLA.
- Handle all inbound service cases within the defined SLA.
- Deliver service quality targets.
Closing Date: 12/07/2024
Technical Service Co-Ordinator employer: Grohe AG
Contact Detail:
Grohe AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Co-Ordinator
✨Tip Number 1
Familiarize yourself with GROHE's product portfolio. Understanding the technical specifications and features of their products will help you provide accurate advice and support to customers, which is crucial for this role.
✨Tip Number 2
Practice your customer service skills. Since you'll be handling inbound calls and emails, being able to communicate clearly and empathetically will set you apart. Consider role-playing scenarios to enhance your response strategies.
✨Tip Number 3
Stay updated on warranty processes and common product issues. Knowing how to manage warranty claims efficiently will demonstrate your proactive approach and understanding of the company's operational needs.
✨Tip Number 4
Show your enthusiasm for continuous learning. Highlight any relevant training or self-learning experiences that showcase your commitment to developing your knowledge about GROHE products and customer service excellence.
We think you need these skills to ace Technical Service Co-Ordinator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Technical Service Co-Ordinator position. Make sure you understand the primary responsibilities and key deliverables, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service, technical support, or warranty management. Use specific examples that demonstrate your ability to handle technical product questions and provide excellent service.
Showcase Your Knowledge of GROHE Products: Mention any familiarity you have with GROHE products or similar brands. If you have completed any relevant training or self-learning, be sure to include that information to show your commitment to understanding the product portfolio.
Craft a Strong Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the role and the company. Address how your skills align with the responsibilities outlined in the job description, particularly in providing customer service and managing warranty claims.
How to prepare for a job interview at Grohe AG
✨Know the Product Portfolio
Familiarize yourself with GROHE's product range before the interview. Understanding the technical specifications and common issues will help you answer questions confidently and demonstrate your commitment to providing excellent customer service.
✨Practice Customer Service Scenarios
Prepare for role-play scenarios that may arise during the interview. Think about how you would handle different customer inquiries, especially technical questions, and practice articulating your thought process clearly.
✨Highlight Your Problem-Solving Skills
Be ready to discuss specific examples from your past experiences where you successfully resolved customer issues. Emphasize your ability to analyze faults and provide effective solutions, as this is crucial for the Technical Service Co-Ordinator role.
✨Demonstrate Your Willingness to Learn
Show enthusiasm for continuous learning and development. Mention any relevant training or self-learning initiatives you've undertaken in the past, and express your eagerness to complete GROHE's training programs to enhance your knowledge further.
