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For Companies At a Glance
- Tasks: Provide top-notch customer service and technical support for GROHE products via calls and emails.
- Company: Join GROHE UK, a leading brand in premium bathroom solutions known for quality and innovation.
- Benefits: Enjoy training opportunities, a supportive team environment, and the chance to grow your technical skills.
- Why this job: Be part of a dynamic team that values customer satisfaction and offers a chance to learn about cutting-edge products.
- Qualifications: No specific experience required; just a passion for helping customers and a willingness to learn.
- Other info: This role is perfect for tech-savvy individuals looking to kickstart their career in customer service.
The predicted salary is between 30000 - 42000 £ per year.
Primary Responsibilities:
Service
- Provide first class customer service to all GROHE UK customers handling inbound service contacts received via both calls and emails (with an even split between them).
- Handle all technical product questions using training and systems available to provide the customer with the appropriate resolution.
- Provide product fault analysis for customers with product issues, assessing whether the fault falls within our warranty conditions and managing appropriately. Identify necessary spare parts and dispatching, along with an engineer if needed.
- Give accurate specification advice to customers of differing technical expertise, understanding Grohe’s product portfolio to offer a complete service (training provided).
- Provide installation support to all customers with differing technical expertise across the full range of GROHE products.
- Consistently develop your knowledge of GROHE products by completing all company training and via self-learning.
Warranty
- Pro-actively manage new and existing warranty claims, checking progress of existing warranty claims and switching orders as necessary to meet agreed SLA’s.
- Administration of warranty processes, from invoice approval, out of warranty invoices, processing customer payments, engineer job sheet processing, fault reporting through to complaint handling.
- Balance the need to meet our customers’ expectations with providing cost-effective solutions to ensure we deliver our warranty budget.
General Company:
- Act as an ambassador for GROHE UK always and ensure that Group values are upheld to both external and internal contacts, through appropriate behavior and performance.
- Undertake any other duties, which may be reasonably assigned from time to time.
- Actively sell the benefits of Grohe products within defined boundaries.
Key Deliverables:
- Handle all inbound telephone calls within the defined SLA.
- Handle all inbound service cases within the defined SLA.
- Deliver service quality targets.
*Closing Date: 12/07/2024*
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Technical Service Co-Ordinator employer: Grohe AG
Contact Detail:
Grohe AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Co-Ordinator
✨Tip Number 1
Familiarize yourself with GROHE's product portfolio. Understanding the technical specifications and features of their products will help you provide accurate advice and support to customers, which is crucial for this role.
✨Tip Number 2
Practice your customer service skills. Since you'll be handling both calls and emails, being able to communicate clearly and effectively is key. Consider role-playing scenarios to enhance your problem-solving abilities.
✨Tip Number 3
Get comfortable with warranty processes. Understanding how to manage warranty claims and the associated administrative tasks will set you apart as a candidate who can hit the ground running.
✨Tip Number 4
Show your enthusiasm for continuous learning. Highlight any previous experiences where you've taken the initiative to learn about products or services, as this aligns with the company's emphasis on self-learning and training.
We think you need these skills to ace Technical Service Co-Ordinator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Technical Service Co-Ordinator position. Understand the key responsibilities and required skills, especially around customer service and technical product knowledge.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and technical support. Emphasize any previous roles where you handled inbound service contacts or managed warranty claims.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for providing excellent customer service. Mention specific examples of how you've successfully resolved technical issues or managed customer expectations in the past.
Highlight Continuous Learning: In your application, express your commitment to continuous learning, especially regarding GROHE products. Mention any relevant training or self-learning initiatives you've undertaken to enhance your technical knowledge.
How to prepare for a job interview at Grohe AG
✨Know the Product Portfolio
Familiarize yourself with GROHE's product range and specifications. This will help you answer technical questions confidently and demonstrate your understanding of the products during the interview.
✨Customer Service Mindset
Prepare to discuss your approach to customer service. Think of examples where you've successfully handled customer inquiries or resolved issues, as this role heavily focuses on providing first-class service.
✨Understand Warranty Processes
Brush up on warranty claims and processes. Be ready to explain how you would manage warranty claims and balance customer expectations with cost-effective solutions.
✨Demonstrate Continuous Learning
Show your commitment to self-learning and professional development. Mention any relevant training or courses you've completed, and express your eagerness to continue learning about GROHE products.
