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For Companies At a Glance
- Tasks: Provide top-notch customer service and technical support for GROHE products.
- Company: Join a leading brand in the plumbing industry with a strong commitment to quality.
- Benefits: Competitive salary, training opportunities, and a supportive work environment.
- Why this job: Be the go-to person for customers and help them solve their product issues.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Great opportunity for career growth and learning in a dynamic team.
The predicted salary is between 36000 - 60000 £ per year.
Primary Responsibilities
- Service
- Provide first class customer service to all GROHE UK customers handling inbound service contacts received via both calls and emails (with an even split between them)
- Handling all technical product questions using training and systems available to provide the customer with the appropriate resolution
- Provide product fault analysis for customer with product issues, assessing whether the fault falls within our warranty conditions and managing appropriately. Identifying necessary spare parts and dispatching, along with an engineer if needed
- Give accurate specification advice to customers of differing technical expertise understanding Grohe’s product portfolio to offer a complete service (training provided)
- Provide installation support to all customers with differing technical expertise across the full range of GROHE products
- Consistently develop your knowledge of GROHE products by completing all company training and via self learning
Warranty
- Pro-actively manage new and existing warranty claims. Checking progress of existing warranty claims and switching orders as necessary to meet agreed SLA’s
- Administration of Warranty processes, from invoice approval, Out of warranty invoices, processing customer payments, engineer job sheet processing, fault reporting through to complaint handling
- Balance the need to meet our customers expectations with also providing cost effect solutions to ensure we deliver our warranty budget
General Company
- To act as an ambassador for GROHE UK always and to ensure that Group values are upheld to both external and internal contacts, through appropriate behavior and performance
- To undertake any other duties, which may be reasonably assigned from time to time
- Actively sell benefits of Grohe products within defined boundaries
Key Deliverables
- Handle all inbound telephone calls within the defined SLA
- Handle all inbound Service cases within the defined SLA
- Deliver service quality targets
Closing Date: 12/07/2024
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Technical Service Co-Ordinator employer: Grohe AG
Contact Detail:
Grohe AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Co-Ordinator
✨Tip Number 1
Get to know GROHE's products inside out! Dive into the training materials and do some self-learning. The more you know, the better you'll be at answering those tricky technical questions during your interviews.
✨Tip Number 2
Practice your customer service skills! Role-play with a friend or family member to handle different scenarios. This will help you feel more confident when discussing how you'd provide first-class service to GROHE's customers.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully managed a warranty claim or resolved a customer issue. Be ready to share these stories in your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the GROHE team. Don’t miss out on this opportunity!
We think you need these skills to ace Technical Service Co-Ordinator
Some tips for your application 🫡
Show Off Your Customer Service Skills: When you're writing your application, make sure to highlight any experience you have in customer service. We want to see how you've handled calls and emails in the past, so share specific examples that demonstrate your ability to provide first-class service.
Get Technical with Your Knowledge: Since this role involves answering technical product questions, it’s a good idea to mention any relevant technical knowledge or experience you have. If you’ve worked with similar products before, let us know! We love candidates who can hit the ground running.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make it easy for us to see why you’re a great fit for the Technical Service Co-Ordinator role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter.
How to prepare for a job interview at Grohe AG
✨Know Your Products
Familiarise yourself with GROHE's product portfolio before the interview. Understanding the technical specifications and common issues will help you answer questions confidently and demonstrate your commitment to providing first-class customer service.
✨Practice Customer Scenarios
Prepare for role-play scenarios where you might need to handle customer inquiries or complaints. Think about how you would approach technical questions and fault analysis, as this will showcase your problem-solving skills and ability to manage customer expectations.
✨Showcase Your Communication Skills
Since you'll be handling both calls and emails, practice articulating your thoughts clearly and concisely. During the interview, focus on demonstrating your ability to communicate effectively with customers of varying technical expertise.
✨Emphasise Teamwork and Adaptability
GROHE values collaboration and adaptability. Be ready to discuss examples from your past experiences where you've worked well in a team or adapted to changing situations. This will show that you can uphold the company's values and contribute positively to the team.
