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For Companies At a Glance
- Tasks: Provide top-notch customer service and technical support for GROHE products.
- Company: Join a leading brand in the plumbing industry with a strong commitment to quality.
- Benefits: Enjoy competitive pay, training opportunities, and a supportive work environment.
- Why this job: Be the go-to person for customers, solving problems and making their experience exceptional.
- Qualifications: Strong communication skills and a passion for customer service; technical knowledge is a plus.
- Other info: Great opportunity for career growth in a dynamic and innovative company.
The predicted salary is between 36000 - 60000 £ per year.
Primary Responsibilities
- Provide first class customer service to all GROHE UK customers handling inbound service contacts received via both calls and emails.
- Handle all technical product questions using training and systems available to provide the customer with the appropriate resolution.
- Provide product fault analysis for customers with product issues, assessing whether the fault falls within our warranty conditions and managing appropriately.
- Identify necessary spare parts and dispatch them, along with an engineer if needed.
- Give accurate specification advice to customers of differing technical expertise, understanding GROHE’s product portfolio to offer a complete service (training provided).
- Provide installation support to all customers with differing technical expertise across the full range of GROHE products.
- Consistently develop your knowledge of GROHE products by completing all company training and via self-learning.
- Pro-actively manage new and existing warranty claims, checking progress of existing warranty claims and switching orders as necessary to meet agreed SLA’s.
- Administer warranty processes, from invoice approval, out of warranty invoices, processing customer payments, engineer job sheet processing, fault reporting through to complaint handling.
- Balance the need to meet our customers' expectations with also providing cost-effective solutions to ensure we deliver our warranty budget.
- Act as an ambassador for GROHE UK always and ensure that Group values are upheld to both external and internal contacts, through appropriate behaviour and performance.
- Undertake any other duties, which may be reasonably assigned from time to time.
- Actively sell benefits of GROHE products within defined boundaries.
Key Deliverables
- Handle all inbound telephone calls within the defined SLA.
- Handle all inbound service cases within the defined SLA.
- Deliver service quality targets.
Technical Service Co-Ordinator in Longford employer: Grohe AG
Contact Detail:
Grohe AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Co-Ordinator in Longford
✨Tip Number 1
Get to know GROHE's products inside out! Familiarise yourself with their features and benefits so you can confidently answer any technical questions during interviews. This will show your passion and commitment to providing top-notch customer service.
✨Tip Number 2
Practice your communication skills! Since you'll be handling calls and emails, make sure you can convey information clearly and concisely. Role-play with a friend or use online resources to sharpen your skills before the big day.
✨Tip Number 3
Don’t forget to showcase your problem-solving abilities! Think of examples from your past experiences where you successfully resolved issues for customers. This will demonstrate your capability to handle product faults and warranty claims effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining the GROHE team. Let's get you that Technical Service Co-Ordinator role!
We think you need these skills to ace Technical Service Co-Ordinator in Longford
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in providing top-notch customer service. We want to see how you've handled calls and emails, so share specific examples that demonstrate your ability to resolve issues effectively.
Know Your Stuff: Familiarise yourself with GROHE's product portfolio before applying. We love candidates who can show they’ve done their homework and understand the technical aspects of our products, even if training will be provided.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and structure your thoughts logically. We appreciate a well-organised application that makes it easy for us to see your qualifications.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Grohe AG
✨Know Your Products
Familiarise yourself with GROHE's product portfolio before the interview. Understand the key features and benefits of their products, as well as common technical issues customers might face. This will help you answer technical questions confidently and show your genuine interest in the role.
✨Practice Customer Service Scenarios
Prepare for the interview by practising how you would handle various customer service scenarios. Think about how you would respond to a frustrated customer or how you would explain a technical issue to someone with little expertise. This will demonstrate your problem-solving skills and ability to provide first-class service.
✨Showcase Your Communication Skills
Since the role involves handling inbound calls and emails, be ready to showcase your communication skills. During the interview, speak clearly and concisely, and don’t hesitate to ask clarifying questions if needed. This will reflect your ability to communicate effectively with customers.
✨Emphasise Your Adaptability
Highlight your ability to adapt to different customer needs and technical levels. Share examples from your past experiences where you successfully tailored your approach to meet diverse customer expectations. This will show that you can provide installation support and advice to all customers, regardless of their technical expertise.