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For Companies At a Glance
- Tasks: Provide top-notch customer service and technical support for GROHE products.
- Company: Join a leading brand in the plumbing industry with a strong commitment to quality.
- Benefits: Competitive salary, training opportunities, and a supportive work environment.
- Why this job: Be the go-to person for customers, solving problems and making their experience exceptional.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Opportunity to grow within a dynamic team and learn about innovative products.
The predicted salary is between 30000 - 42000 £ per year.
Primary Responsibilities
- Provide first class customer service to all GROHE UK customers handling inbound service contacts received via both calls and emails.
- Handle all technical product questions using training and systems available to provide the customer with the appropriate resolution.
- Provide product fault analysis for customers with product issues, assessing whether the fault falls within our warranty conditions and managing appropriately.
- Identify necessary spare parts and dispatch them, along with an engineer if needed.
- Give accurate specification advice to customers of differing technical expertise, understanding GROHE’s product portfolio to offer a complete service (training provided).
- Provide installation support to all customers with differing technical expertise across the full range of GROHE products.
- Consistently develop your knowledge of GROHE products by completing all company training and via self-learning.
- Pro-actively manage new and existing warranty claims, checking progress of existing warranty claims and switching orders as necessary to meet agreed SLA’s.
- Administer warranty processes, from invoice approval, out of warranty invoices, processing customer payments, engineer job sheet processing, fault reporting through to complaint handling.
- Balance the need to meet our customers' expectations with also providing cost-effective solutions to ensure we deliver our warranty budget.
- Act as an ambassador for GROHE UK always and ensure that Group values are upheld to both external and internal contacts, through appropriate behaviour and performance.
- Undertake any other duties, which may be reasonably assigned from time to time.
- Actively sell benefits of GROHE products within defined boundaries.
Key Deliverables
- Handle all inbound telephone calls within the defined SLA.
- Handle all inbound service cases within the defined SLA.
- Deliver service quality targets.
Technical Service Co-Ordinator in London employer: Grohe AG
Contact Detail:
Grohe AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Co-Ordinator in London
✨Tip Number 1
Get to know GROHE's products inside out! Dive into their specifications and features so you can confidently answer any technical questions during your interviews. This will show that you're not just interested in the role, but also genuinely passionate about what GROHE offers.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky customer queries or complaints. Role-playing these situations with a friend can help you feel more prepared and relaxed when it comes to the real deal.
✨Tip Number 3
Don’t forget to showcase your problem-solving abilities! Be ready to discuss how you've tackled challenges in the past, especially those related to technical issues or customer service. This will highlight your ability to provide first-class support, which is key for this role.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and really want to be part of the GROHE team. Let’s get you that interview!
We think you need these skills to ace Technical Service Co-Ordinator in London
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in providing top-notch customer service. We want to see how you've handled calls and emails, so share specific examples that demonstrate your ability to resolve issues effectively.
Know Your Stuff: Familiarise yourself with GROHE's product portfolio before applying. We love candidates who can show they’ve done their homework and understand the technical aspects of our products. It’ll give you a leg up in the application process!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences. This will help us see why you’re a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Technical Service Co-Ordinator position. We can’t wait to hear from you!
How to prepare for a job interview at Grohe AG
✨Know Your Products
Familiarise yourself with GROHE's product portfolio before the interview. Understanding the technical specifications and common issues will help you answer questions confidently and demonstrate your commitment to providing first-class customer service.
✨Practice Customer Scenarios
Prepare for role-play scenarios where you might need to handle customer inquiries or complaints. Think about how you would approach technical questions and fault analysis, as this will showcase your problem-solving skills and ability to manage customer expectations.
✨Showcase Your Communication Skills
Since you'll be handling both calls and emails, practice articulating your thoughts clearly and concisely. During the interview, focus on demonstrating your ability to communicate effectively with customers of varying technical expertise.
✨Emphasise Teamwork and Adaptability
GROHE values collaboration and flexibility, so be ready to discuss examples of how you've worked in a team or adapted to changing situations. Highlighting these experiences will show that you're a good fit for their company culture.