About The Role
The Store Lead is a critical position responsible for creating a welcoming environment and ensuring the store (or assigned department) operates at the highest standard of quality and service.
Whether overseeing the Front End or a Fresh Department, you are the bridge between store management and the team. The ideal candidate acts as a role model who enjoys interacting with people, works well under pressure, balances management support duties with hands‑on work, and maintains a positive, can‑do attitude. You will be responsible for inventory control, merchandising, team support, and delivering the customer service our shoppers expect. This role reports to the Store Manager.
Responsibilities Include
Leadership & Team Development- Task direction and support: Provide guidance to associates, acting as both a team member and a leader to ensure harmony and productivity.
- Workflow Management: Monitor workflow and support break coverage coordination and ensure breaks, tasks, and customer needs are handled promptly.
- Policy Enforcement: Model and reinforce company policies, procedures, and programs, and promptly elevate any concerns or issues to management to ensure a safe, positive environment for customers and employees.
- Sales & Margin: Maintain a strong focus on driving top‑line sales and improving margin through effective ordering, strategic product merchandising, and consistent operational execution across the department, all while upholding Grocery Outlet Brand Standards.
- Customer Engagement: Interact with customers with kindness and enthusiasm, answering questions and ensuring they feel welcome.
- Problem Resolution: Willingly and promptly address customer complaints or concerns, including expediting returns, refunds, or helping locate items.
- Pricing Execution & Shrink Controls: Product related to all receiving, including DSD, markdown management, throwaway optimization, and unidentified shrink mitigation measures.
- Inventory Management: Take inventory of merchandise and replenish/order products to drive sales and minimize out‑of‑stock.
- Receiving & Logistics: Perform receiving duties, verify orders against invoices, report shortages, unload trucks, and organize stock rooms.
- Stocking & Rotation: Ensure freshness and quality by rotating stock, discarding outdated products, and filling assigned sales floor areas.
- Store Conditions: Maintain a clean, safe, and orderly store/department, ensuring compliance with all guidelines and proper pricing/signage while adhering to Grocery Outlet Brand Standards.
- Merchandising: Drive product performance by creating detailed ordering plans, managing inventory flow, and executing strategic visual displays that capture customer attention.
- Cashier Support: Review and accept customer checks, perform overrides/voids, and resolve cashiering-related issues.
- Office Duties: Perform miscellaneous office duties, such as handling incoming/outgoing mail and ordering supplies.
- Equipment Operation: Safely operate backroom equipment such as pallet jacks, balers, and cardboard/trash compactors.
- Maintain clean work environment.
- Ensure documentation is completed (cleaning logs, temp logs).
- Follow food safety/handling procedures, safety and company policies.
About You
- High school diploma, GED, or equivalent preferred.
- Previous grocery or retail experience required. 2–5 years preferred.
- Flexible schedule to meet business needs.
- Ability to work in harmony with others as a team member and leader.
- Ability to interpret, understand, and follow instructions.
- Ability to deliver friendly, courteous, prompt customer service.
- Excellent verbal, written, and listening communication skills.
- Ability to interact with customers, associates, truck drivers, and vendors, all with a smile.
- Ability to work in stressful situations with the public and management.
- Prior bookkeeping or perishable experience is a plus.
- Forklift or pallet jack experience preferred.
Work Conditions
- Bending, walking, standing, lifting and kneeling for extended periods of time.
- Lifting up to 50 lbs. frequently or with team assistance when necessary.
- Duties in various parts of store in different temperatures and work environments.
- Interacting with customers, associates, truck drivers, and vendors.
