Grocers\' Hall | Operations Manager - Events & Banqueting

The Grocers’ Livery Company is seeking to appoint a front of house Operations Manager – a leader and a team player who has the charisma and strength of personality to inspire a diverse team, alongside the efficiency to delve into and finesse the operational detail. This person will ensure the smooth running of exceptional events at the beautiful and historic Grocers’ Hall, and maintain our enviably high standards of service for the delight of our members and our clients.

Reporting directly to the CEO, you will be a member of the senior leadership team, and have management responsibility for the house staff team. You will have overall responsibility for the planning and delivery of all events, and will work closely with our events manager, head chef, membership team and finance team, to ensure that each occasion runs seamlessly. We seek to provide our members with a five star ‘home from home’ experience, and you will ensure that every member and guest enjoys a warm welcome as well as impeccable personal service.

To succeed in this role you will have substantial experience in the Food and Beverage industry gained within high-end hospitality environments, and ideally in a front of house role in a private members establishment. You have a profound respect for history and tradition, as well as a passion for luxury hospitality and first-class customer service. You are able to direct others, to foster a positive team environment, and to lead by example. Articulate, commercially astute, and with excellent organisation skills, you are socially confident, flexible, and discrete, and you bring enthusiasm and energy to your work at all times. IT literate, you will have experience in using an event and venue management system, such as Momentus Elite. You will also have a good understanding of fine wine, and cellar management experience.

The Grocers’ Company, located close to Bank station, is one of the City of London’s Great 12 Livery Companies, and ranks second in order of precedence. We are a membership-based organisation, a major grant maker through our extensive charitable activities, and we are renowned as a distinctive, high quality venue for banquets and corporate events.

In addition to a highly competitive salary, the Company provides an exceptional benefits package that includes a generous pension scheme (employer contributions are a minimum 10% and increase with age and service), private medical insurance, and free, freshly cooked 2-course lunches. Our events take place Monday to Friday, and you will work no more than three evenings per week (typically one to two evenings per week).

This is a diverse and prestigious position, that comes about only rarely, and a superb opportunity to occupy a pivotal appointment within a thriving yet historic institution that combines illustrious heritage with fine dining and the very highest standards of service.

To apply please forward your CV with a covering letter clearly detailing your relevant experience and salary expectations.