At a Glance
- Tasks: Provide first-line IT support at client sites and troubleshoot technical issues.
- Company: Join a dynamic team in a supportive tech environment.
- Benefits: Enjoy casual dress, flexitime, and a company pension after probation.
- Other info: Monday to Friday schedule with 23 days holiday plus bank holidays.
- Why this job: Kickstart your tech career with hands-on experience and learning opportunities.
- Qualifications: Experience in technical support and strong knowledge of Microsoft products.
The predicted salary is between 24000 - 36000 € per year.
We are currently looking for a 1st line support field engineer. Your technical responsibilities will include, but not be limited to:
- Visiting client sites daily, acting as the first point of contact, and providing first-line support.
- Liaising with customers and providing information to aid them in their day-to-day IT-related activities.
- Liaising with 3rd party suppliers to address customer tickets.
- Escalating more complex tickets to the relevant senior technicians and learning from the senior team.
- Logging and addressing any software or hardware problems detected while on site.
Due to the 24/7 support environment, rota-based weekend on-call shifts will be required (once training is complete).
Essential Skills and Personal Qualities
- Experience in a technical support role
- Strong knowledge of Microsoft 365
- Strong knowledge of Microsoft Windows 10 and 11
- Understanding of Windows Server – 2016 and 2019
- Understanding of Networking Fundamentals
Benefits:
- Casual dress
- Company pension (once probation is completed)
- Flexitime (for appointments)
Schedule:
- Monday to Friday (9am – 6pm)
- 23 Days holiday plus Bank Holidays
1st line support field engineer in London employer: GRIT Consultancy
Join our dynamic team as a 1st line support field engineer, where you'll enjoy a supportive work culture that prioritises employee growth and development. With benefits like flexitime, a company pension, and a casual dress code, we foster an environment that values work-life balance while providing you with the opportunity to enhance your technical skills in a collaborative setting. Located in a vibrant area, our company is committed to ensuring that every team member feels valued and empowered to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land 1st line support field engineer in London
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent projects. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Since you're applying for a 1st line support role, brush up on your knowledge of Microsoft 365 and Windows operating systems. Being able to demonstrate your expertise can really set you apart from other candidates.
✨Tip Number 3
Don’t underestimate the power of soft skills! As a field engineer, you'll be the first point of contact for clients. Show off your communication skills and ability to handle customer queries with ease during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our team. We can’t wait to see your application!
We think you need these skills to ace 1st line support field engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in technical support and your knowledge of Microsoft 365 and Windows. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the 1st line support field engineer role. Share specific examples of how you've helped customers in the past and how you can bring that same energy to our team.
Show Off Your Communication Skills:As a first point of contact for clients, strong communication is key. In your application, highlight any experiences where you’ve successfully liaised with customers or resolved issues. We love seeing candidates who can connect with people!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at GRIT Consultancy
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Windows 10 and 11, and the basics of Windows Server. Be ready to discuss how you've used these technologies in past roles, as this will show your technical prowess and confidence.
✨Showcase Your Customer Service Skills
As a 1st line support field engineer, you'll be the first point of contact for clients. Prepare examples of how you've successfully handled customer queries or issues in the past. Highlight your communication skills and ability to remain calm under pressure.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've resolved technical issues, whether on-site or remotely. Be ready to explain your thought process and how you approached each problem. This will illustrate your analytical skills and resourcefulness.
✨Be Ready for On-Call Scenarios
Since the role involves 24/7 support, consider discussing your availability and willingness to work on-call shifts. Show that you're flexible and understand the demands of the job, which will reflect positively on your commitment to the role.
